Reputation.com
UnclaimedAI-powered platform to manage, monitor, and improve your brand's online reputation and customer experience.
Visit WebsiteReviews onG2Capterra
2564 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
AI-native platform for advanced reputation management.
Biggest con
No pricing information available on the website, suggesting it's enterprise-focused.
TL;DR - Reputation.com
- AI-native platform for comprehensive online reputation management.
- Unifies reviews, local SEO, social media, and customer feedback.
- Offers industry-specific solutions for healthcare, automotive, and more.
Pricing: Paid only
Best for: Enterprises & pros
4.5/5 across review platforms
What is Reputation.com?
Reputation.com is an AI-native reputation management platform designed to help businesses understand, manage, and improve their online presence and customer experience. It centralizes various aspects of reputation, including online reviews, local search visibility, social media engagement, and customer feedback through surveys. The platform leverages AI to provide instant answers from review data, optimize local SEO, generate more reviews, and identify actionable insights.
This platform is built for multi-location businesses and enterprises across various industries, including healthcare and automotive, offering tailored solutions to meet specific industry needs. It helps organizations track sentiment, respond to feedback efficiently, benchmark against competitors, and ultimately build trust and drive performance by turning customer signals into strategic actions. The core idea is to move beyond 'bolt-on AI' by integrating AI deeply into its architecture to deliver faster responses, smarter fixes, and stronger signals.
Key benefits include enhanced online discoverability, improved customer satisfaction through proactive feedback management, streamlined social media operations, and a unified view of brand performance across all locations. It empowers marketing teams, operational leaders, and frontline staff to effectively manage their brand's reputation and customer journey.
Available on: Web
Pros & Cons
Pros
- AI-native platform for advanced reputation management.
- Offers industry-specific solutions (e.g., healthcare, automotive) with tailored features.
- Centralizes multiple aspects of online reputation and customer feedback.
- Provides actionable insights from review data using AI.
- Helps improve local search visibility and online discoverability.
Cons
- No pricing information available on the website, suggesting it's enterprise-focused.
- Requires integration into existing workflows for multi-location businesses.
- The website uses placeholder text in some sections, making it harder to get full details.
Ratings Across the Web
4.5(2,564 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
AI Reputation Manager (tracks brand sentiment, sources, rankings, listing accuracy on ChatGPT, Gemini, Perplexity)Reputation® IQ (AI-powered insights from review data in plain English)Listings + Local SEO (optimizes brand data for AI discovery and local search)Reviews & Review Booster (generates review volume and improves response management)Surveys (captures private feedback and routes for improvement)Insights (unifies signals to reveal changes and prioritize actions)Competitive Insights (benchmarks against competitors and identifies market opportunities)Social Suite (centralizes publishing and engagement across locations)
Pricing Plans
Pricing checked Jun 17, 2026
Rep Core + Surveys
$150 / Per Location / Per Month
- Reviews + Surveys: Capture and respond to reviews across 250+ sites, one-click, brand-approved replies, automated email review requests
- Collect private quantitative and qualitative feedback through six custom surveys, targeted outreach campaigns
- Listings: Keep business listings accurate across 250+ sites, track local search performance and trends, understand how AI search engines perceive your brand and market
- Insights: Benchmark brand and location performance with proprietary Reputation Score, data-driven recommendations, conversational AI to get instant answers and uncover sentiment trends across every location
- Map the full customer journey to pinpoint strengths, weaknesses, opportunities, and gaps
- Build unlimited executive-ready dashboards and reports and maintaining a consistent brand voice
Rep Core + Pulse
$115 / Per Location/Per Month
- Includes all features of Rep Core + Surveys
- Reduces six custom surveys to a single custom survey
Rep Core
$80 / Per Location/Per Month
- Includes all features of Rep Core + Surveys
- No survey functionality
How Reputation.com's pricing compares
At $80/mo, Reputation.com is mid-range of its 3 direct competitors ($39 to $99/mo across the set).
Entry paid plan, monthly. Pricing checked Jun 17, 2026.
Reviews
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4.5/5
Across 2,564 verified user reviews on G2, Capterra
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Reputation.com FAQ
How does Reputation.com assist multi-location businesses with brand monitoring?
Reputation.com centralizes various aspects of online reputation, including reviews, local search visibility, and social media engagement, providing a unified view of brand performance across all locations. This allows businesses to track sentiment and respond to feedback efficiently across their entire footprint.
What kind of user benefits most from Reputation.com?
Reputation.com is built for multi-location businesses and enterprises, offering tailored solutions for industries like healthcare and automotive. It empowers marketing teams, operational leaders, and frontline staff to effectively manage their brand's reputation and customer journey.
How does Reputation.com compare to Moz for managing online presence?
Reputation.com is an AI-native platform that centralizes online reviews, local search visibility, social media engagement, and customer feedback through surveys. It leverages AI to provide instant answers from review data and optimize local SEO, whereas Moz primarily focuses on SEO tools and link building.
Does Reputation.com include a free tier for small businesses?
Reputation.com is a paid product and does not offer a permanently free tier. Its focus on enterprise and multi-location businesses suggests a comprehensive, tailored service model.
Can Reputation.com help improve local search visibility for businesses?
Yes, Reputation.com helps improve local search visibility and online discoverability by leveraging AI to optimize local SEO. This feature is designed to enhance a business's presence in local search results.
What are the primary limitations a prospective buyer should consider with Reputation.com?
One limitation is that pricing information is not readily available on the website, indicating an enterprise-focused sales approach. Additionally, integrating the platform effectively requires incorporating it into existing workflows for multi-location businesses.
How does Reputation.com use AI to provide actionable insights?
Reputation.com leverages AI to provide instant answers from review data and identify actionable insights. This deep integration of AI helps businesses turn customer signals into strategic actions for improving performance.
Source: reputation.com