Reputation.com
UnclaimedAI-powered platform to manage, monitor, and improve your brand's online reputation and customer experience.
Visit WebsiteTL;DR - Reputation.com
- AI-native platform for comprehensive online reputation management.
- Unifies reviews, local SEO, social media, and customer feedback.
- Offers industry-specific solutions for healthcare, automotive, and more.
Pricing: Paid only
Best for: Enterprises & pros
4.5/5 across review platforms
Pros & Cons
Pros
- AI-native platform for advanced reputation management.
- Offers industry-specific solutions (e.g., healthcare, automotive) with tailored features.
- Centralizes multiple aspects of online reputation and customer feedback.
- Provides actionable insights from review data using AI.
- Helps improve local search visibility and online discoverability.
Cons
- No pricing information available on the website, suggesting it's enterprise-focused.
- Requires integration into existing workflows for multi-location businesses.
- The website uses placeholder text in some sections, making it harder to get full details.
Ratings Across the Web
4.5(2,564 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
AI Reputation Manager (tracks brand sentiment, sources, rankings, listing accuracy on ChatGPT, Gemini, Perplexity)Reputation® IQ (AI-powered insights from review data in plain English)Listings + Local SEO (optimizes brand data for AI discovery and local search)Reviews & Review Booster (generates review volume and improves response management)Surveys (captures private feedback and routes for improvement)Insights (unifies signals to reveal changes and prioritize actions)Competitive Insights (benchmarks against competitors and identifies market opportunities)Social Suite (centralizes publishing and engagement across locations)
Pricing Plans
Rep Core + Surveys
$150/Per Location / Per Month
- Reviews + Surveys: Capture and respond to reviews across 250+ sites, one-click, brand-approved replies, automated email review requests
- Collect private quantitative and qualitative feedback through six custom surveys, targeted outreach campaigns
- Listings: Keep business listings accurate across 250+ sites, track local search performance and trends, understand how AI search engines perceive your brand and market
- Insights: Benchmark brand and location performance with proprietary Reputation Score, data-driven recommendations, conversational AI to get instant answers and uncover sentiment trends across every location
- Map the full customer journey to pinpoint strengths, weaknesses, opportunities, and gaps
- Build unlimited executive-ready dashboards and reports and maintaining a consistent brand voice
Rep Core + Pulse
$115/Per Location/Per Month
- Includes all features of Rep Core + Surveys
- Reduces six custom surveys to a single custom survey
Rep Core
$80/Per Location/Per Month
- Includes all features of Rep Core + Surveys
- No survey functionality
What is Reputation.com?
Reputation.com is an AI-native reputation management platform designed to help businesses understand, manage, and improve their online presence and customer experience. It centralizes various aspects of reputation, including online reviews, local search visibility, social media engagement, and customer feedback through surveys. The platform leverages AI to provide instant answers from review data, optimize local SEO, generate more reviews, and identify actionable insights.
This platform is built for multi-location businesses and enterprises across various industries, including healthcare and automotive, offering tailored solutions to meet specific industry needs. It helps organizations track sentiment, respond to feedback efficiently, benchmark against competitors, and ultimately build trust and drive performance by turning customer signals into strategic actions. The core idea is to move beyond 'bolt-on AI' by integrating AI deeply into its architecture to deliver faster responses, smarter fixes, and stronger signals.
Key benefits include enhanced online discoverability, improved customer satisfaction through proactive feedback management, streamlined social media operations, and a unified view of brand performance across all locations. It empowers marketing teams, operational leaders, and frontline staff to effectively manage their brand's reputation and customer journey.
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Reputation.com FAQ
How does Reputation.com leverage AI to provide insights from review data?
Reputation.com utilizes Reputation® IQ, an AI-powered feature, to allow users to ask questions in plain English and receive decision-ready answers derived from their review data. This capability helps in quickly understanding customer sentiment and operational actions needed.
What is the Rep Score and what does it measure?
The Rep Score is a single metric that encapsulates how customers experience a brand, based on nine distinct factors. It provides a comprehensive overview of customer sentiment and brand performance across various touchpoints.
How does Reputation.com assist healthcare organizations with HIPAA compliance for patient feedback?
For healthcare clients, Reputation.com offers HIPAA-safe surveys with AI-based routing and custom response templates. This ensures that patient feedback is collected and managed securely while adhering to compliance standards.
What specific features are available for automotive dealerships to manage their online presence?
Automotive dealerships benefit from Signal-Aware Listings optimized for Google AI Overviews and dealer-specific schema, and RepScore Tracking that monitors sentiment shifts by rooftop, region, or brand. The platform also includes tools for managing reviews, surveys, and social media tailored for the automotive industry.
Can Reputation.com help businesses understand their competitive landscape?
Yes, the Competitive Insights feature allows businesses to benchmark themselves against competitors, identifying areas where competitors excel and suggesting changes to gain market share. This provides a clear understanding of their standing within the industry.
How does the platform help in turning customer feedback into actionable solutions?
The Actions feature within Reputation.com is designed to convert customer feedback into routed tickets with tracking and accountability across all locations. This ensures that issues spotted in feedback are addressed and resolved efficiently.
Source: reputation.com