Birdeye vs Trustpilot: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Birdeye and Trustpilot side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Birdeye leads on higher user rating; Trustpilot leads on a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Birdeye
Manage reviews, surveys, and customer interactions
Best for you if:
- • You want multi-location support
Trustpilot
Empowering consumers to shop with confidence and helping companies improve through reviews.
Best for you if:
- • You want a free tier before you commit
| At a Glance | Birdeye | Trustpilot |
|---|---|---|
Starts at | From $299/mo, billed monthly Starter plan | Free plan |
Category | Social Media Management SEO Tools | Reviews & UGC Customer Feedback |
Rating | 4.7/5 G2 4.7 · Capterra 4.7 4,941 reviews | 3.9/5 Capterra 4.5 · Trustpilot 3.3 · G2 3.4 2,598 reviews |
Free plan | No | Yes |
Watch out for | Potential overage fees for messaging limits | n/a |
Choose Birdeye or Trustpilot?
Choose Birdeye if
- You want multi-location support
- You want AI automation
- You work in social media management, not reviews & UGC
Choose Trustpilot if
- You want a free tier before you commit
- You want provides a large database of customer reviews for various businesses
- You want empowers consumers to make informed purchasing decisions
- You work in reviews & UGC, not social media management
In-Depth Analysis
Birdeye
Manage reviews, surveys, and customer interactions
Birdeye's pricing, starting at $299/month for Starter and escalating to $499/month for Dominate, is on the higher end for small to medium businesses.
Watch out
Potential overage fees for messaging limits
Strengths
- Pro: Multi-location support
- Pro: AI automation
- Pro: 200k+ businesses use it
Weaknesses
- Con: Enterprise focused
Key features
Trustpilot
Empowering consumers to shop with confidence and helping companies improve through reviews.
Strengths
- Pro: Provides a large database of customer reviews for various businesses.
- Pro: Empowers consumers to make informed purchasing decisions.
- Pro: Offers businesses a platform to gather feedback and improve.
- Pro: Promotes transparency and accountability for companies.
- Pro: Easy to use interface for searching and submitting reviews.
Weaknesses
- Con: Potential for fake or biased reviews (though platform aims to combat this).
- Con: Businesses may be subject to negative reviews, even if unwarranted.
- Con: Managing and responding to reviews can be time-consuming for businesses.
Key features
Plans and prices: Birdeye vs Trustpilot
| Tool | Plans and prices | Source |
|---|---|---|
| Birdeye |
| birdeye.com/pricing read Oct 7, 2026 |
| Trustpilot | No plan prices on file | trustpilot.com |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Birdeye pricing and Trustpilot pricing.
Key Takeaways
Birdeye
- Higher user rating: 4.7/5 vs 3.9/5
Trustpilot
- Has a free plan
What the data shows
On the data below, Birdeye leads on higher user rating; Trustpilot leads on a free plan. We do not name an overall winner for this pair.
- Birdeye has the higher user rating (4.7/5 from 4,941 reviews for Birdeye, 3.9/5 from 2,598 reviews for Trustpilot).
- Birdeye starts at $299/mo, billed monthly; Trustpilot has no public paid plan price on file.
- Only Trustpilot has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Birdeye and Trustpilot compare in 2026?
On the data below, Birdeye leads on higher user rating; Trustpilot leads on a free plan. We do not name an overall winner for this pair. Birdeye has the higher user rating (4.7/5 from 4,941 reviews for Birdeye, 3.9/5 from 2,598 reviews for Trustpilot). Birdeye starts at $299/mo, billed monthly; Trustpilot has no public paid plan price on file. Only Trustpilot has a free plan.
What are Birdeye and Trustpilot used for?
Birdeye: Manage reviews, surveys, and customer interactions. Trustpilot: Empowering consumers to shop with confidence and helping companies improve through reviews.
What does Birdeye cost vs Trustpilot?
Birdeye's cheapest paid plan is Starter at $299/mo, billed monthly. Trustpilot has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Oct 7, 2026.
What's the main difference between Birdeye and Trustpilot?
Birdeye's main strength: multi-location support. Trustpilot's main strength: provides a large database of customer reviews for various businesses.