Sogolytics
UnclaimedTransform your business with a leading experience management platform for customers and employees.
Visit WebsiteReviews onG2Capterra
816 reviews trackedThe Bottom Line
Entry price
Free plan available, paid tiers above
Biggest pro
Comprehensive suite for both Customer and Employee Experience Management.
Biggest con
No specific cons were mentioned in the provided text.
TL;DR - Sogolytics
- Comprehensive platform for managing customer and employee experiences.
- Leverages AI and real-time analytics to convert feedback into actionable insights.
- Offers specialized modules for CX, EX, enterprise feedback, and online surveys.
Pricing: Free plan available
Best for: Growing teams
4.7/5 across review platforms
What is Sogolytics?
Sogolytics is a comprehensive Experience Management (XM) platform designed to help businesses understand and improve customer and employee satisfaction and loyalty. It offers a suite of specialized products: SogoCore for enterprise feedback management, SogoCX for customer experience management, SogoEX for employee experience management, and SogoSurvey for online survey creation. The platform leverages AI solutions and real-time analytics to turn feedback into actionable insights, enabling organizations to make data-backed decisions.
Sogolytics is built for enterprises and individuals alike, providing tools for survey creation, data collection, advanced analytics, and reporting. It aims to provide enterprise-grade functionality without unnecessary complexity, offering customizable solutions that scale with business needs. The platform emphasizes ease of use, robust security, 24/7 customer support, and quick results, helping businesses go from feedback to clarity in minutes.
Available on: Web
Pros & Cons
Pros
- Comprehensive suite for both Customer and Employee Experience Management.
- Utilizes AI for survey creation and advanced analytics for deeper insights.
- Offers enterprise-grade security and compliance.
- Provides 24/7 human customer support.
- Highly customizable surveys and dashboards to match brand and specific needs.
Cons
- No specific cons were mentioned in the provided text.
Ratings Across the Web
4.7(816 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
AI-Powered Survey CreationAdvanced Text and Sentiment AnalysisCustomizable Interactive DashboardsMultichannel Distribution (Email, SMS, Offline)Advanced Logic & Branching (Skip Logic, Question Piping)Multilingual Surveys360 Feedback (for SogoEX)Enterprise-Grade Integrations (Google Analytics, Zapier, CRM, HRIS)
Pricing Plans
Free TrialPricing checked Jun 12, 2026
Free
Free
Everything in all plans, plus:
- One-time projects with less responses
- Survey Tool with all features of Pro and Pro Max with lower limits
- 15 projects/year
- 100 responses/project
- 200 responses/year
- 200 emails/year
Pro
$39 USD/month
Everything in all plans, plus:
- Professional survey projects with less than 15,000 yearly responses
- Survey Tool with all Pro Max features and more generous limits
- Unlimited projects
- Unlimited responses/project
- 15,000 responses/year
- 25,000 emails/year
PRO MAX
$49 USD/month
Everything in all plans, plus:
- Professional survey projects with up to 40,000 yearly responses
- Survey Tool with all features and even higher limits
- Unlimited projects
- Unlimited responses/project
- 40,000 responses/year
- 50,000 emails/year
Included in all plans
- Limited time, first-year discount
- AI survey creation
- Anonymous surveys
- Real-time reports
- Intuitive drag-drop interface
How Sogolytics's pricing compares
At $39/mo, Sogolytics is mid-range of its 3 direct competitors ($6 to $175/mo across the set).
Entry paid plan, monthly. Pricing checked Jun 12, 2026.
Reviews
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4.7/5
Across 816 verified user reviews on Capterra, G2
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Sogolytics FAQ
How does Sogolytics help businesses understand customer and employee satisfaction?
Sogolytics provides a comprehensive Experience Management (XM) platform that includes specialized products like SogoCX for customer experience and SogoEX for employee experience. It uses AI solutions and real-time analytics to convert feedback into actionable insights, helping organizations make data-backed decisions.
Which teams would benefit most from using Sogolytics?
Teams focused on customer experience, employee engagement, and data analytics would find Sogolytics most beneficial. It offers tools for survey creation, data collection, and advanced reporting to support these functions across an organization.
How does Sogolytics compare to Sprig for feedback management?
Sogolytics offers a comprehensive suite for both Customer and Employee Experience Management, leveraging AI for survey creation and advanced analytics. While Sprig also focuses on feedback, Sogolytics provides enterprise-grade security and 24/7 human customer support as part of its offering.
Does Sogolytics include a free tier for new users?
Yes, Sogolytics is available on a free tier, allowing users to explore its functionalities. Paid plans are also offered for those requiring more extensive usage and advanced features.
How does Sogolytics utilize AI within its platform?
Sogolytics leverages AI for both survey creation and advanced analytics, enabling deeper insights from collected feedback. This helps businesses transform raw data into clear, actionable information quickly.
Can Sogolytics surveys be customized to match specific brand requirements?
Yes, Sogolytics offers highly customizable surveys and dashboards, allowing businesses to align them with their specific brand guidelines and needs. This ensures a consistent brand experience for respondents.
Source: sogolytics.com