Zonka Feedback
UnclaimedTransform unstructured customer feedback into real-time, actionable AI-powered insights.
Visit WebsiteTL;DR - Zonka Feedback
- Transforms unstructured feedback into actionable AI-powered insights.
- Captures feedback across multiple channels and touchpoints.
- Unifies customer experience data to identify critical issues and improve products/services.
Pricing: Paid only
Best for: Enterprises & pros
Pricing Plans
Feedback Management
Get a Custom Quote
- Capture feedback at every touchpoint
- Real-time reports & analytics
- Close the loop with actionable insights, automation, and seamless collaboration
- Omni-Channel Voice of Customer Program (Email, SMS, WhatsApp, Offline, Digital, Links)
- Digital CX on Website, In-App & In-Product
- Measure Location & Support Experience
- Online Reputation Management
- Measure NPS, CSAT & CES
- Built-in Email, SMS & WhatsApp Survey Sending
- Advanced Targeting & Throttling
- User Segmentation
- Drag-and-Drop Survey Builder
- Multilingual Surveys
- 20+ Premium Integrations
- Advanced Reports & Dashboards
- Location, Digital & Agent Insights
- Case Management
- Real-Time Alerts & Digest Emails
- CX Automation & Workflows
- Contact & User Journey Tracking
AI Feedback Intelligence
Get a Custom Quote
- Transform high-volume unstructured feedback into real-time, role-based intelligence and granular insights
- Unify Feedback from Surveys, Helpdesk Tickets, Live Chat & Reviews
- Uncover Hidden Patterns from Qualitative Data
- AI-Driven Actionable Intelligence
- CX, Product, Support & Frontline Insights
- Themes & Entity Extraction
- Sentiment & Emotion Analysis
- Ask AI: Insights Assistant
- Impact Analysis & Deep Dives
- Add or Edit Themes
- Customize Business Entities
- Connect Multiple Data Sources
- Unified Intelligence Hub
- Pattern & Trends Detection
- Location, Agent & Entity Insights
- Case Management
- Real-Time Alerts & Digest Emails
- CX Automation & Workflows
- Contact & User Journey Tracking
About Zonka Feedback
Zonka Feedback is an AI Customer Feedback & Intelligence Platform designed to help businesses understand and act on customer feedback. It transforms high-volume, unstructured feedback from various sources like surveys, chats, tickets, and reviews into real-time, actionable intelligence. The platform utilizes AI capabilities such as Thematic Analysis, Impact & Sentiment Scoring, and Agentic AI to identify what's working, what's broken, and where to focus efforts across different themes, teams, and locations.
This platform is ideal for CX & Insights leaders, customer support teams, product teams, and those managing location-based or frontline experiences. It provides tools to capture feedback at every touchpoint, view real-time analytics, and close the loop with automation and collaboration. By breaking down feedback silos, Zonka Feedback enables organizations to get a unified view of customer experience data, elevate service quality, reduce support requests, and build products that truly meet user needs.
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Zonka Feedback FAQ
Zonka Feedback is an AI Customer Feedback & Intelligence Platform that transforms unstructured customer feedback from various sources (surveys, chats, tickets, reviews) into real-time, actionable insights using AI-powered analytics like thematic analysis, sentiment scoring, and impact analysis.
The pricing for Zonka Feedback is not publicly listed on the provided website pages. Interested users are encouraged to book a demo to get specific pricing information.
The provided information does not indicate a free tier or free trial for Zonka Feedback. It appears to be a paid product, with pricing details available upon request or after a demo.
Zonka Feedback is designed for CX & Insights leaders, customer support teams, product teams, and those responsible for managing customer experiences across locations and frontline operations. It caters to industries such as Healthcare, Finance, Retail, SaaS & Digital, eCommerce, and Education.