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Delighted

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Gather actionable customer feedback simply

Survey ToolsCustomer FeedbackAnalyticsAI & Automation
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Reviews onG2Capterra
101 reviews tracked

The Bottom Line

Entry price

From $224/mo (free plan available)

Biggest pro

NPS surveys

Biggest con

Limited survey types

TL;DR - Delighted

  • Customer feedback and NPS surveys
  • Easy to set up and customize
  • Integrates with major platforms
Pricing: Free plan available
Best for: Growing teams
4.8/5 across review platforms

What is Delighted?

Editorial review
Delighted is a customer feedback platform that makes gathering insights simple. Send NPS, CSAT, CES, and custom surveys via email, web, or in-app. Real-time dashboard shows trends and sentiment. AI analyzes open-ended responses. Integrations push feedback to your existing tools. Used by companies like Uber, Cisco, and Slack. Get actionable customer feedback without the complexity of traditional survey tools.

Available on: Web, iOS, Android

how we evaluateSourcedelighted.com ↗

Pros & Cons

Pros

  • NPS surveys
  • Simple to use
  • Good response rates
  • Clean design
  • Good integrations

Cons

  • Limited survey types
  • Per-response pricing
  • Basic analytics
  • Qualtrics owned
  • Less features than alternatives

Ratings Across the Web

4.8(101 reviews)
G245 reviews
4.8/5
Capterra56 reviews
4.8/5

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

NPS surveysCustomer feedbackEmail surveysWeb surveysTrend analysisIntegration support

Pricing Plans

Free Trial

Pricing checked Jun 15, 2026

Free

Free

Getting started

  • 250 surveys/month
  • NPS, CSAT, CES
  • Basic reporting
  • 1 user

Premium

$224/month

Growing companies

  • 10,000 surveys/month
  • All question types
  • Integrations
  • 5 users

Premium Plus

$449/month

Advanced needs

  • 50,000 surveys/month
  • AI themes
  • Advanced targeting
  • Unlimited users
Calculate your costView full pricing

How Delighted's pricing compares

At $224/mo, Delighted is mid-range of its 5 direct competitors ($35 to $420/mo across the set).

SurveyMonkey
$35
Retently
$49
Survicate
$99
Simplesat
$109
Delighted
$224
Qualtrics
$420

Entry paid plan, monthly. Pricing checked Jun 15, 2026.

Reviews

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4.8/5

Across 101 verified user reviews on Capterra, G2

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Best Delighted Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →
SurveyMonkey logo
SurveyMonkeyFreemium

Gather feedback faster with pre-built templates and powerful analysis

4.5
AskNicely logo
AskNicelyPaid

Unlock customer retention, revenue, and online reviews through real-time feedback and team empowerment.

4.7
Survicate logo
SurvicateFreemium

Capture, analyze, and act on customer feedback across every channel to drive business impact.

4.6
Simplesat logo
SimplesatPaid

Capture, understand, and act on customer feedback to drive growth and improve service.

4.8
GetFeedback logo
GetFeedbackPaid

Quickly pivot based on customer feedback to drive more value and build better experiences.

4.4
SurveySparrow logo
SurveySparrowFreemium

AI-powered customer feedback platform to turn customer voice into business growth and actionable insights.

3.2
Retently logo
RetentlyPaid

Collect and act on customer feedback to drive growth and improve customer experience.

4.8
Qualtrics logo
QualtricsPaid

The leading Experience Management (XM) software, amplified with trusted AI to drive business growth.

4.4
See all survey tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Delighted alternatives8+ tools ranked, pricing + verdict per pickDelighted vs SurveyMonkeyHead-to-head: features, pricing, who winsDelighted vs AskNicelyHead-to-head: features, pricing, who winsDelighted vs SurvicateHead-to-head: features, pricing, who wins

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Delighted FAQ

How does Delighted help businesses understand customer sentiment?

Delighted helps businesses understand customer sentiment by allowing them to send NPS, CSAT, CES, and custom surveys via email, web, or in-app. It then provides a real-time dashboard to show trends and sentiment, and uses AI to analyze open-ended responses for deeper insights.

What kind of user benefits most from Delighted?

Teams looking for a simple and effective way to gather customer feedback without the complexity of traditional survey tools will benefit most from Delighted. It is designed for businesses that prioritize ease of use and good response rates for their feedback initiatives.

How is Delighted priced?

Delighted is available on a free tier, which allows users to get started without initial cost. For more extensive usage and additional features, paid plans are offered.

Can Delighted integrate with existing business tools?

Yes, Delighted can integrate with existing business tools, allowing users to push feedback directly into the systems they already use. This ensures that customer insights are easily accessible within current workflows.

Why might a business choose Delighted over a competitor like SurveyMonkey?

A business might choose Delighted over SurveyMonkey for its focus on simplicity and ease of use, particularly for NPS surveys. Delighted is known for its clean design and good response rates, making it effective for straightforward customer feedback gathering.

What are the main limitations to consider when using Delighted?

The main limitations of Delighted include its limited survey types and more basic analytics compared to some alternatives. Additionally, its pricing model is per-response, which might be a consideration for high-volume feedback collection.

How does Delighted analyze customer feedback?

Delighted analyzes customer feedback through a real-time dashboard that displays trends and sentiment. For open-ended responses, it employs AI to process and derive insights, helping users understand the qualitative aspects of their feedback.

Source: delighted.com

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