What is Delighted?
Delighted is a real-time analytics tool: Customer experience platform. Delighted is a customer feedback platform that makes gathering insights simple. It offers a free plan plus paid tiers as you scale, which makes it best suited for growing teams that want to start free and pay as usage scales. Direct alternatives include Medallia, Birdeye.
TL;DR - Delighted
- Customer feedback and NPS surveys
- Easy to set up and customize
- Integrates with major platforms
Pricing: Free plan available
Best for: Growing teams
4.8/5 across review platforms
Pros & Cons
Pros
- NPS surveys
- Simple to use
- Good response rates
- Clean design
- Good integrations
Cons
- Limited survey types
- Per-response pricing
- Basic analytics
- Qualtrics owned
- Less features than alternatives
Ratings Across the Web
4.8(101 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
NPS surveysCustomer feedbackEmail surveysWeb surveysTrend analysisIntegration support
Pricing Plans
Free TrialFree
Free
Getting started
- 250 surveys/month
- NPS, CSAT, CES
- Basic reporting
- 1 user
Premium
$224/month
Growing companies
- 10,000 surveys/month
- All question types
- Integrations
- 5 users
Premium Plus
$449/month
Advanced needs
- 50,000 surveys/month
- AI themes
- Advanced targeting
- Unlimited users
About Delighted
By Toolradar Team·
Delighted is a customer feedback platform that makes gathering insights simple. Send NPS, CSAT, CES, and custom surveys via email, web, or in-app. Real-time dashboard shows trends and sentiment. AI analyzes open-ended responses. Integrations push feedback to your existing tools. Used by companies like Uber, Cisco, and Slack. Get actionable customer feedback without the complexity of traditional survey tools.
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Delighted FAQ
What is Delighted?
Delighted is a self-serve experience management platform that enables organizations to collect feedback from employees, customers, and products. It is used by top brands worldwide for rapid feedback collection.
What types of feedback can Delighted collect?
Delighted helps organizations gather employee feedback, customer feedback, and product feedback through quick, systematic collection methods that can be set up in minutes.
Who uses Delighted?
Delighted is the self-serve experience management platform of choice for the worlds top brands, serving enterprise and mid-market organizations seeking rapid feedback collection capabilities.
How quickly can I start collecting feedback with Delighted?
Delighted allows you to collect customer feedback in minutes with its self-serve platform, making it quick and easy to get started without extensive setup or technical knowledge.
Source: delighted.com