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TL;DR - Kustomer
- Kustomer is a customer service CRM platform with omnichannel support
- It unifies customer conversations across channels with AI-powered automation
- Custom enterprise pricing
Pricing: Paid only
Best for: Enterprises & pros
Score: 83/100
Pros & Cons
Pros
- Modern customer service
- Timeline view
- Good for e-commerce
- Omnichannel
- AI features
Cons
- Expensive
- Meta owned
- Per-user pricing
- Learning curve
- Enterprise focus
Key Features
Customer service CRMTimeline viewAutomationAIIntegrationsAnalytics
Pricing Plans
Free TrialEnterprise
$89/user/month
- 8 seat minimum
- Omnichannel support
- Basic automation
- Standard integrations
Ultimate
$139/user/month
- All Enterprise features
- Advanced AI
- Custom objects
- Premium integrations
About Kustomer
By Toolradar Team·
Kustomer provides CRM-powered customer service. Complete customer timeline, AI-powered assistance, and omnichannel support—service that knows everything about every customer.
The customer view is complete. The AI assists agents. The channels are unified.
Support teams wanting complete customer context choose Kustomer for CRM-integrated service.
Reviews
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Kustomer FAQ
Is Kustomer free?
Kustomer doesn't offer a free tier. Enterprise plans start at $89 per user per month.
What is Kustomer?
Kustomer is a customer service CRM platform that unifies customer data with support conversations. It provides a complete view of each customer.
Kustomer vs Zendesk?
Kustomer is CRM-first showing customer context alongside tickets. Zendesk is ticket-first. Choose based on how much customer data matters in your support.
Source: kustomer.com