NICE CXone
Claim this toolCloud contact center with omnichannel, WFO, analytics, and AI
From $110/user/mo, billed monthly, free trial Visit WebsiteThe Bottom Line
- Price
- From $110/user/mo, billed monthly, free trial. Compare plans
Key facts
- NICE CXone is an AI-powered customer experience platform that unifies human and AI agents for service automation and augmentation.
- It offers a comprehensive suite of CCaaS features, workforce augmentation, and service automation, all built on a secure cloud architecture.
- The platform provides flexible, usage-based pricing, including industry-specific packages, and emphasizes AI-first CX transformation.
Pros
- Orchestrates human and AI agents to automate service and augment work, accelerating customer experiences.
- Unifies an AI-ready data foundation, connected systems, and customer experience on a single cloud platform.
- Offers flexible, usage-based, tiered pricing with monthly billing in arrears and no prepay or surprise charges.
- Provides seamless integrations through pre-built options, open APIs, and simple tools.
- Includes industry-specific packages tailored for sectors like banking and insurance, with specialized features and integrations.
Cons
- Specific pricing details for consumption-based AI and session-based charges are not fully transparent without a quote.
- The extensive feature set across multiple suites might be overwhelming for smaller businesses or those with simpler CX needs.
- Relies heavily on AI capabilities, which may require significant data and expertise for optimal implementation and management.
What is NICE CXone?
Available on: Web
Ratings Across the Web
NICE CXone holds an aggregate rating of 4.3 out of 5 from 2,311 reviews across G2 and Capterra, last checked September 20, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
- Omnichannel routing
- IVR
- Workforce management
- Analytics
- AI
Pricing Plans
Free TrialPricing checked Nov 1, 2026. Source: nice.com/pricing, read Nov 1, 2026
| Plan | Price | Details |
|---|---|---|
| Omnichannel Suite | $110 / agent/month | |
| Essential Suite | $135 / agent/month | |
| Core Suite | $169 / agent/month | |
| Complete Suite | $209 / agent/month |
|
| Ultimate Suite | $249 / agent/month | |
| The Ultimate Banking Experience | $249 / agent/month |
+2 more Show less
|
| The Ultimate Insurance Experience | $249 / agent/month |
+2 more Show less
|
| The Ultimate Healthcare Experience | $249 / agent/month |
+2 more Show less
|
| The Ultimate Retail Experience | $249 / agent/month |
+2 more Show less
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| The Ultimate Government Experience | From $2/consumer/year |
|
Is NICE CXone worth the price?
This platform is best for large enterprises requiring robust, scalable, and AI-powered contact center capabilities.
Hidden Costs & Gotchas
Minimum seat requirements often apply
Recent pricing updates
Changes we detected on the NICE CXone pricing page.
- Plans changed: Omnichannel Suite added at $110 per agent a month; Essential Suite added at $135 per agent a month; Core Suite added at $169 per agent a month; Ultimate Suite added at $249 per agent a month; The Ultimate Banking Experience added at $249 per agent a month; The Ultimate Insurance Experience added at $249 per agent a month; The Ultimate Healthcare Experience added at $249 per agent a month; The Ultimate Retail Experience added at $249 per agent a month; The Ultimate Government Exper
NICE CXone by the numbers
Toolradar data: NICE CXone's entry paid plan ($110/user/mo, billed monthly) ranks #14 of 14 for price among the Call Center tools with a verified entry price per user, where the median is $49.50/user/mo. As of Nov 2026.
| Metric | NICE CXone | Peer median | Position (1 is best) |
|---|---|---|---|
| Entry paid plan | $110/user/mo, billed monthly | $49.50/user/mo | #14 of 14 tools priced per user, verified price |
| Free plan | No | 14% have one | n/a |
| Listed as an alternative to | 9 tools | 3 | #9 of 56 (joint) |
| User rating | 4.3/5 (across the web, 2,311 ratings) | 4.3/5 | #15 of 29 (joint) tools with 20+ reviews |
Listed as an alternative to: #6 on 2026-10-16 to #9 on 2026-11-02 (rank among 56 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Call Center data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “NICE CXone by the numbers”, Nov 2026.
Reviews
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Across 2,311 verified user reviews on G2, Capterra
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NICE CXone FAQ
How does NICE CXone facilitate customer support operations?
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Source: nice.com