10 Best Call Center Tools in 2026

Observe.AI is a leading AI agent platform designed to transform customer experience for enterprises. It enables businesses to deploy AI agents that automate customer interactions across voice and chat channels, delivering natural conversations and predictable outcomes. The platform focuses on accurate comprehension, handling real-world speech complexities, and ensuring predictable execution through policy gates and continuous testing. Beyond full automation, Observe.AI also offers AI Copilots to augment human agents with real-time guidance and automated workflows, and provides Conversation Intelligence to automatically QA 100% of human and AI interactions. This allows for monitoring agent performance, ensuring quality, and maintaining compliance. The platform is built with enterprise-grade governance, including guardrails, auditing, and robust data privacy measures (SOC 2 Type II, HIPAA, GDPR compliant). Observe.AI is suitable for various industries including Healthcare Payer, Healthcare Provider, Financial Services, and Insurance, helping to manage use cases like claim status, appointment booking, account management, and policy changes. It aims to help businesses move their customer service from a cost center to a strategic revenue division by leveraging AI to improve efficiency and customer satisfaction.

Dialpad is an AI-powered platform offering a comprehensive customer experience stack, including contact center solutions, unified communications, and AI agents. It caters to businesses looking to enhance customer service, boost outbound sales, and streamline internal communications through real-time AI tools, insights, and automations. The platform provides features like real-time call transcription, sentiment analysis, AI Live Coach Cards for agent training, AI Scorecards for QA, and AI Playbooks for sales teams. It also offers robust workforce management capabilities, integrations with popular CRMs like Salesforce and Zendesk, and an IVR system for efficient call routing. Dialpad is designed for scalability, reliability, and cost-efficiency, making it suitable for small teams to large enterprises with remote or distributed employees. Dialpad's AI agents can autonomously handle complex workflows like scheduling appointments, processing orders, and managing refunds across various channels (voice, chat, SMS, email), ensuring consistent customer experiences and reducing the need for human intervention. The platform emphasizes enterprise-grade trust with HIPAA compliance, SOC 2 certification, immutable audit logs, and PII protection.

Gladly approaches customer service differently. Instead of tickets, every conversation is part of a lifelong thread with each customer—service that knows who you're talking to. The timeline shows every past interaction. Agents have context immediately. The experience feels personal. Customer service teams wanting to actually know their customers choose Gladly for people-centered support.

Aircall is a cloud phone system designed for sales and support teams. Set up business phone numbers in 100+ countries instantly. IVR, call routing, and queues handle high call volumes professionally. Integrations with Salesforce, HubSpot, and Zendesk log calls automatically. Analytics show team performance and call patterns. The phone system that turns every call into a CRM-connected, coachable moment.

Acquire is a customer engagement platform with live chat, video chat, and cobrowsing. See what customers see with screen sharing for instant support resolution. Chatbots handle common questions automatically. Video calls add a personal touch for complex issues. Unified inbox manages conversations across channels. Customer support that feels like being right there with the customer.

Dixa unifies customer conversations across channels in one platform. Email, chat, phone, social—wherever customers reach out, agents see everything in context. The conversational approach treats every interaction as part of a relationship. Routing is intelligent. Analytics show what's working. Support teams wanting to provide consistent service across channels choose Dixa for unified customer communication.

LiveAgent handles customer support across channels. Tickets, chat, call center—help desk software with comprehensive capabilities. The feature set is complete. The pricing is competitive. The channels are unified. Support teams wanting full-featured helpdesk choose LiveAgent for comprehensive support tools.

Telnyx is a global communications platform with voice, messaging, and networking APIs. Features carrier-grade quality with developer-friendly tools.

CloudTalk is a cloud call center software with smart routing, IVR, power dialer, and real-time analytics. Integrates with popular CRMs and help desks.

Zoom Phone is a cloud phone system that brings the simplicity of Zoom to business calling. Features HD voice, intelligent call routing, and admin console.