Unified customer service platform with video chat
Visit WebsiteReviews onG2
43 reviews trackedThe Bottom Line
Entry price
From $500/mo
Biggest pro
Live chat platform
Biggest con
Expensive
TL;DR - Acquire
- Live chat support
- Video co-browsing
- Chatbot integration
Pricing: Paid only
Best for: Enterprises & pros
4.2/5 across review platforms
What is Acquire?
Acquire is a customer engagement platform with live chat, video chat, and cobrowsing. See what customers see with screen sharing for instant support resolution. Chatbots handle common questions automatically. Video calls add a personal touch for complex issues. Unified inbox manages conversations across channels. Customer support that feels like being right there with the customer.
Available on: Web
Pros & Cons
Pros
- Live chat platform
- Good for support
- Video chat
- Active development
- Good features
Cons
- Expensive
- Per-agent pricing
- Learning curve
- Better alternatives exist
- Support varies
Ratings Across the Web
4.2(43 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Customer engagementLive chatVideo chatCo-browsingChatbotsUnified inbox
Pricing Plans
Free TrialSelf-Service
$500/month
Customer support
- Live chat
- Video chat
- Cobrowse
- 5 agents included
Integration
$2,000/month
Full platform
- All Self-Service
- Chatbots
- Analytics
- Integrations
- Unlimited agents
Enterprise
null
Custom solutions
- Custom development
- On-premise option
- SLA
- Dedicated success manager
How Acquire's pricing compares
At $500/mo, Acquire is the most premium of its 4 direct competitors.
Entry paid plan, monthly.
Reviews
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4.2/5
Across 43 verified user reviews on G2
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Best Acquire Alternatives
Top alternatives based on features, pricing, and user needs.
ZendeskPaid
Complete customer service solution
FreshdeskFreemium
Intuitive customer support software
IntercomPaid
AI-first customer service platform
FrontPaid
Unify customer conversations, automate workflows, and boost team efficiency
GorgiasPaid
Customer support helpdesk for e-commerce
CrispFreemium
All-in-one customer messaging: chat, bots, CRM
Still deciding?
Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.
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Acquire FAQ
How does Acquire facilitate instant support resolution?
Acquire enables instant support resolution through screen sharing and cobrowsing, allowing support agents to see exactly what customers see. This feature helps agents quickly understand and address customer issues directly. Additionally, chatbots can handle common questions automatically, further streamlining the support process.
Which teams benefit most from using Acquire?
Customer support teams benefit most from using Acquire, especially those looking to offer comprehensive and personalized assistance. Its unified inbox helps manage conversations across various channels, and features like video chat add a personal touch for complex issues. The platform is designed to make customer support feel like being right there with the customer.
How does Acquire's video chat enhance customer interactions?
Acquire's video chat feature adds a personal touch to customer interactions, particularly for complex issues that benefit from face-to-face communication. This capability allows agents to provide more empathetic and detailed support, improving the overall customer experience. It helps in resolving problems where visual cues or direct conversation are most effective.
What kind of trade-offs should potential users consider with Acquire?
Potential users should consider that Acquire is an expensive platform with per-agent pricing, which might impact budget planning. There is also a learning curve associated with the system, meaning teams may need time to fully adapt to its functionalities. While it offers good features, some users might find better alternatives exist for their specific needs.
How is Acquire priced?
Acquire is a paid product and does not offer a permanently free tier for its services. Its pricing model is based on a per-agent structure, meaning costs will scale with the number of support agents utilizing the platform. This model is common for customer engagement platforms with extensive features.
Can Acquire integrate live chat and video conferencing into a single workflow?
Yes, Acquire is designed as a unified customer service platform that integrates live chat and video conferencing into a single workflow. This allows agents to seamlessly transition between text-based support and video calls, providing flexible and comprehensive assistance. The unified inbox further helps manage these diverse interactions efficiently.
How does Acquire compare to Intercom for customer engagement?
Acquire, like Intercom, offers robust live chat capabilities for customer engagement. However, Acquire distinguishes itself with integrated video chat and cobrowsing features, which allow agents to see what customers see for instant support resolution. While both aim to unify customer conversations, Acquire emphasizes a 'being right there with the customer' experience through visual and direct interaction tools.
Source: acquire.io