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Acquire

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Unified customer service platform with video chat

From $500/mo, billed monthly, free trial
Paid Customer Support Live Chat Video Conferencing Screen Sharing
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Reviews on G2 SourceForge
348 reviews tracked

The Bottom Line

Price
From $500/mo, billed monthly, free trial. Compare plans

Key facts

  • Live chat support
  • Video co-browsing
  • Chatbot integration

Pros

  • Live chat platform
  • Good for support
  • Video chat
  • Active development
  • Good features

Cons

  • Expensive
  • Per-agent pricing
  • Learning curve
  • Better alternatives exist
  • Support varies

What is Acquire?

Acquire is a customer engagement platform with live chat, video chat, and cobrowsing. See what customers see with screen sharing for instant support resolution. Chatbots handle common questions automatically. Video calls add a personal touch for complex issues. Unified inbox manages conversations across channels. Customer support that feels like being right there with the customer.

Available on: Web

Data compiled by Toolradar Pricing checked · How we evaluate
Source acquire.io

Ratings Across the Web

4.6 (348 reviews)

Acquire holds an aggregate rating of 4.6 out of 5 from 348 reviews across G2 and SourceForge, last checked September 4, 2026.

G2 281 reviews
4.9/5
SourceForge 67 reviews
4.3/5

Ratings aggregated from independent review platforms. Learn more

Key Features

  • Customer engagement
  • Live chat
  • Video chat
  • Co-browsing
  • Chatbots
  • Unified inbox

Pricing Plans

Free Trial

Pricing checked Oct 1, 2026. Source: acquire.io/pricing, read Oct 1, 2026

Acquire plans and prices, checked October 2026
Plan Price Details
Self-Service

$500/month

Customer support

  • Live chat
  • Video chat
  • Cobrowse
+1 more
  • 5 agents included
Integration

$2,000/month

Full platform

  • All Self-Service
  • Chatbots
  • Analytics
+2 more
  • Integrations
  • Unlimited agents
Enterprise

Custom

Custom solutions

  • Custom development
  • On-premise option
  • SLA
+1 more
  • Dedicated success manager
Calculate your cost View full pricing

Is Acquire worth the price?

Fair value

Acquire's pricing is on the expensive side, especially for the entry-level Self-Service tier at $500/month for only 5 agents.

The jump to $2000/month for the Integration tier is significant, but offers substantial value with unlimited agents and advanced features. This pricing model is best suited for established businesses with higher budgets and a clear need for a comprehensive customer service platform.

Full Acquire pricing: every plan, hidden costs and alternatives

How Acquire's pricing compares

At $500/mo, billed monthly, Acquire is the most premium of its 5 comparable direct competitors.

Zendesk
$19
Freshdesk
$19
Front
$25
Intercom
$29
Gorgias
$40
Acquire
$500

Not ranked, different unit or currency: Crisp $45/mo flat, whole organisation, billed monthly.

Entry paid plan, monthly price, billed monthly. Pricing checked Oct 1, 2026.

Email me when Acquire changes its price

One email per change, found on the vendor's own pricing page. Unsubscribe any time.

Acquire by the numbers

Toolradar data: Acquire's entry paid plan ($500/mo, billed monthly) ranks #8 of 8 for price among the Screen Sharing tools with a verified entry price and no stated unit, where the median is $15.5/mo. As of Nov 2026.

Acquire compared with 19 Screen Sharing tools on Toolradar, as of Nov 2026
Metric Acquire Peer median Position (1 is best)
Entry paid plan $500/mo, billed monthly $15.5/mo #8 of 8 tools with no stated price unit, verified price
Free plan No 14 of 19 have one n/a
User rating 4.6/5 (across the web, 348 ratings) 4.5/5 #4 of 10 (joint) tools with 20+ reviews

Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Screen Sharing data · How we compute this. Advertising and placement fees are not inputs to any position.

Cite this: Toolradar, “Acquire by the numbers”, Nov 2026.

Reviews

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4.6/5

Across 348 verified user reviews on G2, SourceForge

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Best Acquire Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →
Zendesk logo
Zendesk Paid

Complete customer service solution

4.3
Intercom logo
Intercom Paid

AI-first customer service platform

4.5
Freshdesk logo
Freshdesk Paid

Scale support with smart ticketing, automation, and AI

4.4
Front logo
Front Paid

Unify customer conversations, automate workflows, and boost team efficiency

4.3
Gorgias logo
Gorgias Paid

Customer support built for e-commerce, with deep store integration

4.6
Crisp logo
Crisp Freemium

All-in-one customer messaging: chat, bots, CRM

4.5
See all customer support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Acquire alternatives 6+ tools ranked, pricing + verdict per pick Acquire vs Zendesk Head-to-head: features, pricing, who wins Acquire vs Intercom Head-to-head: features, pricing, who wins Acquire vs Freshdesk Head-to-head: features, pricing, who wins

Explore More

Acquire FAQ

How does Acquire facilitate instant support resolution?

Acquire enables instant support resolution through screen sharing and cobrowsing, allowing support agents to see exactly what customers see. This feature helps agents quickly understand and address customer issues directly. Additionally, chatbots can handle common questions automatically, further streamlining the support process.

Which teams benefit most from using Acquire?

Customer support teams benefit most from using Acquire, especially those looking to offer comprehensive and personalized assistance. Its unified inbox helps manage conversations across various channels, and features like video chat add a personal touch for complex issues. The platform is designed to make customer support feel like being right there with the customer.

How does Acquire's video chat enhance customer interactions?

Acquire's video chat feature adds a personal touch to customer interactions, particularly for complex issues that benefit from face-to-face communication. This capability allows agents to provide more empathetic and detailed support, improving the overall customer experience. It helps in resolving problems where visual cues or direct conversation are most effective.

What kind of trade-offs should potential users consider with Acquire?

Potential users should consider that Acquire is an expensive platform with per-agent pricing, which might impact budget planning. There is also a learning curve associated with the system, meaning teams may need time to fully adapt to its functionalities. While it offers good features, some users might find better alternatives exist for their specific needs.

How is Acquire priced?

Acquire is a paid product and does not offer a permanently free tier for its services. Its pricing model is based on a per-agent structure, meaning costs will scale with the number of support agents utilizing the platform. This model is common for customer engagement platforms with extensive features.

Can Acquire integrate live chat and video conferencing into a single workflow?

Yes, Acquire is designed as a unified customer service platform that integrates live chat and video conferencing into a single workflow. This allows agents to seamlessly transition between text-based support and video calls, providing flexible and comprehensive assistance. The unified inbox further helps manage these diverse interactions efficiently.

How does Acquire compare to Intercom for customer engagement?

Acquire, like Intercom, offers robust live chat capabilities for customer engagement. However, Acquire distinguishes itself with integrated video chat and cobrowsing features, which allow agents to see what customers see for instant support resolution. While both aim to unify customer conversations, Acquire emphasizes a 'being right there with the customer' experience through visual and direct interaction tools.

How does Acquire pricing compare with other Screen Sharing tools?

Acquire's entry paid plan ($500/mo, billed monthly) ranks #8 of 8 for price among the Screen Sharing tools with a verified entry price and no stated unit, where the median is $15.5/mo. Prices are read on each vendor's own pricing page and compared only with tools priced on the same basis. Source: Toolradar, Nov 2026.

Source: acquire.io

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