LiveHelpNow
UnclaimedOmnichannel support software to transform customer service and empower agents.
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What is LiveHelpNow?
LiveHelpNow (help desk): Omnichannel support software to transform customer service and empower agents. LiveHelpNow provides comprehensive omnichannel customer support solutions designed to streamline communications, improve agent efficiency, and enhance customer satisfaction. Key capabilities: Omni-Communications (SMS, email, live chat, Facebook), AI-driven Chat Tools (chat sneak peek, language translation, file sharing, video chat, automations, supervisor whisper), Insights and Analytics Reports and Dashboards, AI Customer Service Chatbot (Hue), Key Integrations (CRM, CMS, knowledge base, social media). LiveHelpNow ships a free plan plus paid tiers that unlock as usage grows. Buyers most often compare LiveHelpNow against Chatwoot, Kustomer, Gladly.
TL;DR - LiveHelpNow
- Omnichannel support for live chat, SMS, email, and social media.
- AI-powered chatbots and knowledge base automation for 24/7 support.
- Unified inbox, ticket management, and analytics for agent efficiency.
Pricing: Free plan available
Best for: Growing teams
Pros & Cons
Pros
- Consolidates all customer communication channels into one platform.
- AI-powered features significantly reduce agent workload and provide 24/7 support.
- Offers robust analytics for performance monitoring and customer insights.
- Strong security measures for handling sensitive customer data.
- Includes free training and support for quick team onboarding.
Cons
- No explicit mention of a free trial, only a demo.
- Pricing model is not transparently displayed on the website, requiring a demo or contact for details.
- The website focuses heavily on features without specific use cases for different business sizes.
Key Features
Omni-Communications (SMS, email, live chat, Facebook)AI-driven Chat Tools (chat sneak peek, language translation, file sharing, video chat, automations, supervisor whisper)Insights and Analytics Reports and DashboardsAI Customer Service Chatbot (Hue)Key Integrations (CRM, CMS, knowledge base, social media)Unified InboxConversion TrackingIronclad Security (PCI, PHI, HIPAA compliance)
Pricing Plans
Free TrialFree plan
Free
Live chat and texting
$25/per Agent
- Omnichannel communications
- SMS/text-to-chat (500 text messages per license included)
- ChatGPT Agent Assistant
- Sneak Peek and Whisper
- Voice Chat
- Language translation
- Key integrations
- Auto-chat tagging
- Free training
- Enterprise-level reporting
- HIPAA and PCI compliant
Ticket Management
$25/per Agent
- Unified Email/Ticket inbox
- Support portal
- Automations & Triggers
- ChatGPT Agent Assistant
- HIPAA and PCI compliant
- Key integrations
- Enterprise-level reporting
- Free training
- Multiple ticket forms
Knowledge Base
$25/per Agent
- Unlimited articles
- Support portal
- AI Content Writer
- Instant SEO Boost
- Tagging
- Gather customer feedback
- Simplify employee training
- Language Translation
- Multi-brand support
- Free training
- Share anywear
About LiveHelpNow
By Toolradar Team·
LiveHelpNow provides comprehensive omnichannel customer support solutions designed to streamline communications, improve agent efficiency, and enhance customer satisfaction. It integrates various communication channels like live chat, SMS, email, and social media into a unified inbox, allowing agents to manage all customer interactions from a single interface. The platform includes advanced features such as AI-powered chatbots, ticket management, and a self-service knowledge base.
Targeted at businesses of any size across various industries, LiveHelpNow aims to reduce agent stress, improve CSAT scores, and even drive conversions and sales through personalized, AI-driven customer service. Its AI assistant, Hue, automates responses, generates knowledge base articles, and provides 24/7 customer support, freeing up agents to focus on more complex issues. The platform also offers robust analytics and reporting to provide insights into agent performance and customer behavior, along with strong security features for handling sensitive information.
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LiveHelpNow FAQ
What is LiveHelpNow?
LiveHelpNow is an omnichannel customer support software that provides tools for live chat, email, SMS, and social media communication, along with AI-powered chatbots, ticket management, and a knowledge base to help businesses manage customer interactions efficiently and improve satisfaction.
How much does LiveHelpNow cost?
The website indicates that a pricing model was introduced to make the service sustainable after initially being offered for free. Specific pricing details are not publicly listed and would likely require scheduling a demo or contacting their sales team.
Is LiveHelpNow free?
No, LiveHelpNow is not free. While it was initially offered for free in its early stages, a pricing model was introduced as its client base grew. You would need to inquire about specific pricing plans.
Who is LiveHelpNow for?
LiveHelpNow is designed for businesses of any size across any industry that want to improve their customer support operations, enhance agent efficiency, and provide a better customer experience through omnichannel communication and AI automation.
Source: livehelpnow.net