LiveHelpNow

Name: LiveHelpNow
Brand: LiveHelpNow
Price: 25 USD

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Omnichannel support software to transform customer service and empower agents.

From $25/agent/mo (free plan available)

Freemium Customer Support Live Chat Knowledge Base Chatbots

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Tracked since 2026

The Bottom Line

Updated Nov 2, 2026

Price: From $25/agent/mo (free plan available). Compare plans

Key facts

Omnichannel support for live chat, SMS, email, and social media.
AI-powered chatbots and knowledge base automation for 24/7 support.
Unified inbox, ticket management, and analytics for agent efficiency.

Pros

Consolidates all customer communication channels into one platform.
AI-powered features significantly reduce agent workload and provide 24/7 support.
Offers robust analytics for performance monitoring and customer insights.
Strong security measures for handling sensitive customer data.
Includes free training and support for quick team onboarding.

Cons

No explicit mention of a free trial, only a demo.
Pricing model is not transparently displayed on the website, requiring a demo or contact for details.
The website focuses heavily on features without specific use cases for different business sizes.

What is LiveHelpNow?

LiveHelpNow provides comprehensive omnichannel customer support solutions designed to streamline communications, improve agent efficiency, and enhance customer satisfaction. It integrates various communication channels like live chat, SMS, email, and social media into a unified inbox, allowing agents to manage all customer interactions from a single interface. The platform includes advanced features such as AI-powered chatbots, ticket management, and a self-service knowledge base. Targeted at businesses of any size across various industries, LiveHelpNow aims to reduce agent stress, improve CSAT scores, and even drive conversions and sales through personalized, AI-driven customer service. Its AI assistant, Hue, automates responses, generates knowledge base articles, and provides 24/7 customer support, freeing up agents to focus on more complex issues. The platform also offers robust analytics and reporting to provide insights into agent performance and customer behavior, along with strong security features for handling sensitive information.

Available on: Web

Data compiled by Toolradar How we evaluate

Source livehelpnow.net

Key Features

Omni-Communications (SMS, email, live chat, Facebook)
AI-driven Chat Tools (chat sneak peek, language translation, file sharing, video chat, automations, supervisor whisper)
Insights and Analytics Reports and Dashboards
AI Customer Service Chatbot (Hue)
Key Integrations (CRM, CMS, knowledge base, social media)
Unified Inbox
Conversion Tracking
Ironclad Security (PCI, PHI, HIPAA compliance)

Pricing Plans

Free Trial

LiveHelpNow plans and prices
Plan	Price	Details
Free plan	Free
Live chat and texting	$25 / per Agent	Omnichannel communications SMS/text-to-chat (500 text messages per license included) ChatGPT Agent Assistant +8 more Show less Sneak Peek and Whisper Voice Chat Language translation Key integrations Auto-chat tagging Free training Enterprise-level reporting HIPAA and PCI compliant
Ticket Management	$25 / per Agent	Unified Email/Ticket inbox Support portal Automations & Triggers +6 more Show less ChatGPT Agent Assistant HIPAA and PCI compliant Key integrations Enterprise-level reporting Free training Multiple ticket forms
Knowledge Base	$25 / per Agent	Unlimited articles Support portal AI Content Writer +8 more Show less Instant SEO Boost Tagging Gather customer feedback Simplify employee training Language Translation Multi-brand support Free training Share anywear

Calculate your cost View full pricing

Is LiveHelpNow worth the price?

Fair value

LiveHelpNow's pricing structure is unique, offering individual components at $25/agent/month each.

It's best for businesses that only need one specific support channel and want to avoid paying for unused features.

Full LiveHelpNow pricing: every plan, hidden costs and alternatives

How LiveHelpNow's pricing compares

At $25/agent/mo, LiveHelpNow is mid-range of its 5 comparable direct competitors ($19 to $40/mo across the set).

Zendesk

$19

Freshdesk

$19

LiveHelpNow

$25

Front

$25

Intercom

$29

Gorgias

$40

Not ranked, different unit or currency: Crisp $45/mo flat, whole organisation, billed monthly.

Entry paid plan, monthly price, per agent.

LiveHelpNow by the numbers

LiveHelpNow compared with 59 Live Chat tools on Toolradar, as of Nov 2026
Metric	LiveHelpNow	Peer median	Position (1 is best)
Free plan	Yes	47% have one	n/a
Listed as an alternative to	2 tools	1	#24 of 59 (joint)

Listed as an alternative to: #23 on 2026-10-16 to #24 on 2026-11-02 (rank among 59 tools, 1 is best).

Each position is counted among the tools that have data for that row, as noted under it. All Live Chat data · How we compute this. Advertising and placement fees are not inputs to any position.

Cite this: Toolradar, “LiveHelpNow by the numbers”, Nov 2026.

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Best LiveHelpNow Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

Zendesk Paid

Complete customer service solution

4.3

Intercom Paid

AI-first customer service platform

4.5

Freshdesk Paid

Scale support with smart ticketing, automation, and AI

4.4

Front Paid

Unify customer conversations, automate workflows, and boost team efficiency

4.3

Gorgias Paid

Customer support built for e-commerce, with deep store integration

4.6

Crisp Freemium

All-in-one customer messaging: chat, bots, CRM

4.5

Trengo Paid

All-in-one customer engagement platform

4.3

Comm100 Paid

AI-powered omnichannel customer service platform for seamless support and accelerated resolution.

4.6

See all customer support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All LiveHelpNow alternatives 8+ tools ranked, pricing + verdict per pick LiveHelpNow vs Zendesk Head-to-head: features, pricing, who wins LiveHelpNow vs Intercom Head-to-head: features, pricing, who wins LiveHelpNow vs Freshdesk Head-to-head: features, pricing, who wins

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LiveHelpNow FAQ

How does LiveHelpNow consolidate customer interactions?

LiveHelpNow integrates various communication channels such as live chat, SMS, email, and social media into a unified inbox. This allows agents to manage all customer interactions from a single interface, streamlining communication and improving efficiency.

Which teams benefit most from LiveHelpNow?

Customer support teams in businesses of any size across various industries can benefit from LiveHelpNow. It is designed to reduce agent stress, improve customer satisfaction scores, and empower agents through comprehensive omnichannel support tools.

How does LiveHelpNow compare to Zendesk for customer support?

LiveHelpNow, like Zendesk, consolidates all customer communication channels into one platform. LiveHelpNow emphasizes its AI-powered features, such as the Hue assistant, to significantly reduce agent workload and provide 24/7 support, alongside robust analytics and strong security measures.

What kind of limitations should prospective users consider for LiveHelpNow?

Prospective users should note that LiveHelpNow does not explicitly mention a free trial, offering only a demo for evaluation. Additionally, its pricing model is not transparently displayed, requiring direct contact for details.

Does LiveHelpNow include a free tier?

Yes, LiveHelpNow is available on a free tier. Paid plans are offered for users who require more extensive usage and additional features beyond the free offering.

How does LiveHelpNow utilize AI to enhance customer service?

LiveHelpNow uses its AI assistant, Hue, to automate responses, generate knowledge base articles, and provide 24/7 customer support. This frees up human agents to focus on more complex issues, improving overall efficiency and customer satisfaction.

Can LiveHelpNow help improve agent performance and customer insights?

Yes, LiveHelpNow offers robust analytics and reporting features designed to provide insights into agent performance and customer behavior. These tools help businesses monitor key metrics and make data-driven decisions to enhance their customer service operations.

Source: livehelpnow.net

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