LiveHelpNow
Claim this toolOmnichannel support software to transform customer service and empower agents.
Visit WebsiteThe Bottom Line
Entry price
Free plan available, paid tiers above
Biggest pro
Consolidates all customer communication channels into one platform.
Biggest con
No explicit mention of a free trial, only a demo.
TL;DR - LiveHelpNow
- Omnichannel support for live chat, SMS, email, and social media.
- AI-powered chatbots and knowledge base automation for 24/7 support.
- Unified inbox, ticket management, and analytics for agent efficiency.
What is LiveHelpNow?
Available on: Web
Pros & Cons
Pros
- Consolidates all customer communication channels into one platform.
- AI-powered features significantly reduce agent workload and provide 24/7 support.
- Offers robust analytics for performance monitoring and customer insights.
- Strong security measures for handling sensitive customer data.
- Includes free training and support for quick team onboarding.
Cons
- No explicit mention of a free trial, only a demo.
- Pricing model is not transparently displayed on the website, requiring a demo or contact for details.
- The website focuses heavily on features without specific use cases for different business sizes.
Key Features
Pricing Plans
Free TrialPricing checked Sep 14, 2026
Free plan
Free
Live chat and texting
$25 / per Agent
- Omnichannel communications
- SMS/text-to-chat (500 text messages per license included)
- ChatGPT Agent Assistant
- Sneak Peek and Whisper
- Voice Chat
- Language translation
- Key integrations
- Auto-chat tagging
Ticket Management
$25 / per Agent
- Unified Email/Ticket inbox
- Support portal
- Automations & Triggers
- ChatGPT Agent Assistant
- HIPAA and PCI compliant
- Key integrations
- Enterprise-level reporting
- Free training
Knowledge Base
$25 / per Agent
- Unlimited articles
- Support portal
- AI Content Writer
- Instant SEO Boost
- Tagging
- Gather customer feedback
- Simplify employee training
- Language Translation
Is LiveHelpNow worth the price?
LiveHelpNow's pricing structure is unique, offering individual components at $25/agent/month each.
This can quickly become expensive for businesses needing comprehensive omnichannel support, as combining 'Live chat and texting' with 'Ticket Management' and 'Knowledge Base' would cost $75/agent/month. It's best for businesses that only need one specific support channel and want to avoid paying for unused features.
Hidden Costs & Gotchas
SMS overage fees likely beyond 500 included messages
How LiveHelpNow's pricing compares
At $25/mo, LiveHelpNow is mid-range of its 6 direct competitors ($19 to $295/mo across the set).
Entry paid plan, monthly. Pricing checked Sep 14, 2026.
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LiveHelpNow FAQ
How does LiveHelpNow consolidate customer interactions?
Which teams benefit most from LiveHelpNow?
How does LiveHelpNow compare to Zendesk for customer support?
What kind of limitations should prospective users consider for LiveHelpNow?
Does LiveHelpNow include a free tier?
How does LiveHelpNow utilize AI to enhance customer service?
Can LiveHelpNow help improve agent performance and customer insights?
Source: livehelpnow.net