LiveHelpNow
UnclaimedOmnichannel support software to transform customer service and empower agents.
Visit WebsiteTL;DR - LiveHelpNow
- Omnichannel support for live chat, SMS, email, and social media.
- AI-powered chatbots and knowledge base automation for 24/7 support.
- Unified inbox, ticket management, and analytics for agent efficiency.
Pricing: Free plan available
Best for: Growing teams
Pricing Plans
Free TrialFree plan
Free
Live chat and texting
$25 /per Agent
- Omnichannel communications
- SMS/text-to-chat (500 text messages per license included)
- ChatGPT Agent Assistant
- Sneak Peek and Whisper
- Voice Chat
- Language translation
- Key integrations
- Auto-chat tagging
- Free training
- Enterprise-level reporting
- HIPAA and PCI compliant
Ticket Management
$25 /per Agent
- Unified Email/Ticket inbox
- Support portal
- Automations & Triggers
- ChatGPT Agent Assistant
- HIPAA and PCI compliant
- Key integrations
- Enterprise-level reporting
- Free training
- Multiple ticket forms
Knowledge Base
$25 /per Agent
- Unlimited articles
- Support portal
- AI Content Writer
- Instant SEO Boost
- Tagging
- Gather customer feedback
- Simplify employee training
- Language Translation
- Multi-brand support
- Free training
- Share anywear
About LiveHelpNow
LiveHelpNow provides comprehensive omnichannel customer support solutions designed to streamline communications, improve agent efficiency, and enhance customer satisfaction. It integrates various communication channels like live chat, SMS, email, and social media into a unified inbox, allowing agents to manage all customer interactions from a single interface. The platform includes advanced features such as AI-powered chatbots, ticket management, and a self-service knowledge base.
Targeted at businesses of any size across various industries, LiveHelpNow aims to reduce agent stress, improve CSAT scores, and even drive conversions and sales through personalized, AI-driven customer service. Its AI assistant, Hue, automates responses, generates knowledge base articles, and provides 24/7 customer support, freeing up agents to focus on more complex issues. The platform also offers robust analytics and reporting to provide insights into agent performance and customer behavior, along with strong security features for handling sensitive information.
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LiveHelpNow FAQ
LiveHelpNow is an omnichannel customer support software that provides tools for live chat, email, SMS, and social media communication, along with AI-powered chatbots, ticket management, and a knowledge base to help businesses manage customer interactions efficiently and improve satisfaction.
The website indicates that a pricing model was introduced to make the service sustainable after initially being offered for free. Specific pricing details are not publicly listed and would likely require scheduling a demo or contacting their sales team.
No, LiveHelpNow is not free. While it was initially offered for free in its early stages, a pricing model was introduced as its client base grew. You would need to inquire about specific pricing plans.
LiveHelpNow is designed for businesses of any size across any industry that want to improve their customer support operations, enhance agent efficiency, and provide a better customer experience through omnichannel communication and AI automation.