The Bottom Line
- Price
- Free plan available, paid tiers above. Compare plans
Key facts
- Chatwoot is an open-source customer engagement platform and Intercom alternative
- It provides live chat, email, social media inbox, and chatbots in one tool
- Free self-hosted, cloud from $19/agent/month
Pros
- Open source
- Self-hostable
- Multi-channel
Cons
- Setup required
- Fewer integrations
What is Chatwoot?
Available on: Web
Ratings Across the Web
Chatwoot holds an aggregate rating of 4.5 out of 5 from 16 reviews across G2, last checked September 3, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
- Customer engagement
- Live chat
- Omnichannel
- Chatbots
- Self-hosted
- Open source
Pricing Plans
15-day Free TrialPricing checked Oct 12, 2026
| Plan | Price | Details |
|---|---|---|
| Hacker | $0 | Up to 2 agents
|
| Startups | $19/agent/month | Unlimited conversations
|
| Business Popular | $39/agent/month | Fair use policy
|
| Enterprise | $99/agent/month | 20+ agents
|
Is Chatwoot worth the price?
Chatwoot's pricing is quite generous, especially with the free Hacker tier offering 500 conversations/month.
The Startups tier at $19/agent/month is competitive for growing teams, and the Business tier at $39/agent/month offers good value with automation. This pricing structure is best for small to medium businesses looking for a scalable customer engagement platform.
How Chatwoot's pricing compares
At $19/mo, billing unit not specified, Chatwoot is mid-range of its 6 comparable direct competitors ($14 to $299/mo across the set).
Entry paid plan, monthly. Pricing checked Oct 12, 2026.
Reviews
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Across 16 verified user reviews on G2
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Best Chatwoot Alternatives
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Still deciding?
Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.
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Chatwoot FAQ
How does Chatwoot help manage customer interactions across different channels?
Which teams would benefit most from using Chatwoot?
How is Chatwoot priced?
What kind of trade-offs should users consider when choosing Chatwoot?
Can Chatwoot be customized for specific business needs?
How does Chatwoot compare to Intercom for customer engagement?
Source: chatwoot.com