TL;DR - Chatwoot
- Chatwoot is an open-source customer engagement platform and Intercom alternative
- It provides live chat, email, social media inbox, and chatbots in one tool
- Free self-hosted, cloud from $19/agent/month
Pricing: Free plan available
Best for: Growing teams
4.5/5 across review platforms
Pros & Cons
Pros
- Open source
- Self-hostable
- Multi-channel
Cons
- Setup required
- Fewer integrations
Ratings Across the Web
4.5(15 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Customer engagementLive chatOmnichannelChatbotsSelf-hostedOpen source
Pricing Plans
15-day Free TrialHacker
Free
Up to 2 agents
- 500 conversations/mo
- 30-day retention
- Basic features
Startups
$19/agent/month
Unlimited conversations
- 1-year retention
- All channels
- Collaboration
Most Popular
Business
$39/agent/month
Fair use policy
- 2-year retention
- Teams
- Automation
Enterprise
$99/agent/month
20+ agents
- 3-year retention
- SSO
- Dedicated manager
About Chatwoot
By Toolradar Team·
Chatwoot is an open-source customer engagement platform. Live chat, email, social media, and WhatsApp in one inbox. Self-host for complete control or use the cloud version. Canned responses and automation save agent time. Team collaboration features assign and discuss conversations. The open-source alternative to Intercom and Zendesk that you can customize and own.
Reviews
No reviews yet. Be the first to review Chatwoot!
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Chatwoot FAQ
Is Chatwoot free?
Yes, self-hosted is free with all features. Cloud plans start at $19/agent/month. Open source under MIT license.
What is Chatwoot?
Chatwoot is open-source customer engagement platform. Live chat, email, social media in one inbox. Self-hosted alternative to Intercom.
Chatwoot vs Intercom?
Chatwoot is free and self-hosted. Intercom is more polished with more features. Chatwoot for open source; Intercom for enterprise.
What channels does Chatwoot support?
Website chat, email, Facebook, Twitter, WhatsApp, Telegram, and more. Unified inbox for all customer channels.
Source: chatwoot.com