Chatwoot

Name: Chatwoot
Brand: Chatwoot
Price: 19 USD
Rating: 4.5 (15 reviews)

Claim this tool Editor reviewed

Open source customer engagement

Customer Support Live Chat Communication

Visit Website

4.5(15 across the web)

FreemiumVisit Website

Reviews onG2

15 reviews tracked

The Bottom Line

Entry price

Free plan available, paid tiers above

Biggest pro

Open source

Biggest con

Setup required

TL;DR - Chatwoot

Chatwoot is an open-source customer engagement platform and Intercom alternative
It provides live chat, email, social media inbox, and chatbots in one tool
Free self-hosted, cloud from $19/agent/month

Pricing: Free plan available

Best for: Growing teams

4.5/5 across review platforms

What is Chatwoot?

Editorial review

Chatwoot is an open-source customer engagement platform. Live chat, email, social media, and WhatsApp in one inbox. Self-host for complete control or use the cloud version. Canned responses and automation save agent time. Team collaboration features assign and discuss conversations. The open-source alternative to Intercom and Zendesk that you can customize and own.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourcechatwoot.com ↗

Pros & Cons

Pros

Open source
Self-hostable
Multi-channel

Cons

Setup required
Fewer integrations

Ratings Across the Web

4.5(15 reviews)

G215 reviews

4.5/5

Ratings aggregated from independent review platforms. Learn more

Key Features

Customer engagementLive chatOmnichannelChatbotsSelf-hostedOpen source

Pricing Plans

15-day Free Trial

Pricing checked Jul 11, 2026

Hacker

Free

Up to 2 agents

500 conversations/mo
30-day retention
Basic features

Startups

$19/agent/month

Unlimited conversations

1-year retention
All channels
Collaboration

Business

$39/agent/month

Fair use policy

2-year retention
Teams
Automation

Enterprise

$99/agent/month

20+ agents

3-year retention
SSO
Dedicated manager

Calculate your cost View full pricing

How Chatwoot's pricing compares

At $19/mo, Chatwoot is mid-range of its 5 direct competitors ($10 to $299/mo across the set).

Gorgias

$10

Missive

$14

Chatwoot

$19

Front

$25

Intercom

$29

Trengo

$299

Entry paid plan, monthly. Pricing checked Jul 11, 2026.

Reviews

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4.5/5

Across 15 verified user reviews on G2

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Best Chatwoot Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

ZendeskPaid

Complete customer service solution

4.3

IntercomPaid

AI-first customer service platform

4.5

FrontPaid

Unify customer conversations, automate workflows, and boost team efficiency

4.5

MissiveFreemium

Inbox collaboration for teams that run on email, designed for seamless teamwork and efficiency.

4.7

GorgiasPaid

Customer support helpdesk for e-commerce

4.6

TrengoPaid

All-in-one customer engagement platform

4.2

See all customer support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Chatwoot alternatives6+ tools ranked, pricing + verdict per pick Chatwoot vs ZendeskHead-to-head: features, pricing, who wins Chatwoot vs IntercomHead-to-head: features, pricing, who wins Chatwoot vs FrontHead-to-head: features, pricing, who wins

Explore More

Best Customer Support Tools Best Live Chat Tools Best Communication Tools Best Free Customer Support Best Free Live Chat Best Free Communication

Chatwoot FAQ

How does Chatwoot help manage customer interactions across different channels?

Chatwoot consolidates live chat, email, social media, and WhatsApp into a single inbox. This allows support agents to manage all customer conversations from one centralized platform, streamlining communication and improving response times.

Which teams would benefit most from using Chatwoot?

Teams focused on customer support and communication will find Chatwoot particularly useful. Its multi-channel inbox and collaboration features are designed to enhance efficiency for agents handling diverse customer queries.

How is Chatwoot priced?

Chatwoot offers a free tier for basic usage, and provides paid plans for organizations requiring more extensive features and higher usage limits. This allows users to scale their customer engagement platform as their needs grow.

What kind of trade-offs should users consider when choosing Chatwoot?

Users should be aware that Chatwoot requires some setup, especially for self-hosting options. Additionally, it offers fewer integrations compared to some other platforms, which might be a consideration for businesses relying on a wide array of connected tools.

Can Chatwoot be customized for specific business needs?

Yes, Chatwoot is an open-source platform, which provides the flexibility for extensive customization. Businesses can self-host the platform to gain complete control over their customer engagement solution and tailor it to their unique requirements.

How does Chatwoot compare to Intercom for customer engagement?

Chatwoot serves as an open-source alternative to Intercom, offering similar functionalities like live chat, email, and social media integration within a unified inbox. A key difference is Chatwoot's self-hostable option, providing users with complete control over their data and infrastructure.

Source: chatwoot.com

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