FreemiumVisit Website
TL;DR - Chatwoot
- Chatwoot is an open-source customer engagement platform and Intercom alternative
- It provides live chat, email, social media inbox, and chatbots in one tool
- Free self-hosted, cloud from $19/agent/month
Pricing: Free plan available
Best for: Growing teams
Score: 83/100
Pros & Cons
Pros
- Open source
- Self-hostable
- Multi-channel
Cons
- Setup required
- Fewer integrations
Key Features
Customer engagementLive chatOmnichannelChatbotsSelf-hostedOpen source
Pricing Plans
15-day Free TrialHacker
Free
Up to 2 agents
- 500 conversations/mo
- 30-day retention
- Basic features
Startups
$19/agent/month
Unlimited conversations
- 1-year retention
- All channels
- Collaboration
Most Popular
Business
$39/agent/month
Fair use policy
- 2-year retention
- Teams
- Automation
Enterprise
$99/agent/month
20+ agents
- 3-year retention
- SSO
- Dedicated manager
About Chatwoot
By Toolradar Team·
Chatwoot is an open-source customer engagement platform. Live chat, email, social media, and WhatsApp in one inbox. Self-host for complete control or use the cloud version. Canned responses and automation save agent time. Team collaboration features assign and discuss conversations. The open-source alternative to Intercom and Zendesk that you can customize and own.
Reviews
No reviews yet. Be the first to review Chatwoot!
Best Chatwoot Alternatives
Top alternatives based on features, pricing, and user needs.
HelpshiftPaid
AI-first customer service platform combining AI, human specialists, and state-of-the-art technology.
LiveHelpNowFreemium
Omnichannel support software to transform customer service and empower agents.
UVdeskFreemium
Open-source and SaaS helpdesk solution for e-commerce, marketplaces, and multichannel support.
Vision HelpdeskPaid
Comprehensive customer service and IT support solutions for businesses of all sizes.
JitBit HelpdeskPaid
Secure, email-first ticketing software for IT teams, available self-hosted or as SaaS.
DeskuPaid
AI-powered customer service and lead generation platform for businesses.
Explore More
Chatwoot FAQ
Is Chatwoot free?
Yes, self-hosted is free with all features. Cloud plans start at $19/agent/month. Open source under MIT license.
What is Chatwoot?
Chatwoot is open-source customer engagement platform. Live chat, email, social media in one inbox. Self-hosted alternative to Intercom.
Chatwoot vs Intercom?
Chatwoot is free and self-hosted. Intercom is more polished with more features. Chatwoot for open source; Intercom for enterprise.
What channels does Chatwoot support?
Website chat, email, Facebook, Twitter, WhatsApp, Telegram, and more. Unified inbox for all customer channels.
Source: chatwoot.com