Chatwoot
UnclaimedOpen-source customer engagement platform
TL;DR - Chatwoot
- Chatwoot is an open-source customer engagement platform and Intercom alternative
- It provides live chat, email, social media inbox, and chatbots in one tool
- Free self-hosted, cloud from $19/agent/month
Pricing: Free plan available
Best for: Growing teams
Score: 84/100
Pricing Plans
15-day free trialHacker
Free
Up to 2 agents
- 500 conversations/mo
- 30-day retention
- Basic features
Startups
$19/agent/month
Unlimited conversations
- 1-year retention
- All channels
- Collaboration
Most Popular
Business
$39/agent/month
Fair use policy
- 2-year retention
- Teams
- Automation
Enterprise
$99/agent/month
20+ agents
- 3-year retention
- SSO
- Dedicated manager
About Chatwoot
Chatwoot is open-source customer support you can self-host. Live chat, email, social media—unified inbox for customer conversations without SaaS lock-in or per-agent pricing.
Install on your servers with full data control. The feature set rivals commercial alternatives. Integrations connect to CRM and other tools.
Teams wanting capable customer support software without Intercom pricing or data residency concerns choose Chatwoot for support they own completely.
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Write a ReviewChatwoot FAQ
Yes, self-hosted is free with all features. Cloud plans start at $19/agent/month. Open source under MIT license.
Chatwoot is open-source customer engagement platform. Live chat, email, social media in one inbox. Self-hosted alternative to Intercom.
Chatwoot is free and self-hosted. Intercom is more polished with more features. Chatwoot for open source; Intercom for enterprise.
Website chat, email, Facebook, Twitter, WhatsApp, Telegram, and more. Unified inbox for all customer channels.