Open source customer engagement
Visit WebsiteThe Bottom Line
Entry price
Free plan available, paid tiers above
Biggest pro
Open source
Biggest con
Setup required
TL;DR - Chatwoot
- Chatwoot is an open-source customer engagement platform and Intercom alternative
- It provides live chat, email, social media inbox, and chatbots in one tool
- Free self-hosted, cloud from $19/agent/month
What is Chatwoot?
Available on: Web
Pros & Cons
Pros
- Open source
- Self-hostable
- Multi-channel
Cons
- Setup required
- Fewer integrations
Ratings Across the Web
Chatwoot holds an aggregate rating of 4.5 out of 5 from 15 reviews across G2, last checked March 18, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
Pricing Plans
15-day Free TrialPricing checked Aug 21, 2026
Hacker
Free
Up to 2 agents
- 500 conversations/mo
- 30-day retention
- Basic features
Startups
$19/agent/month
Unlimited conversations
- 1-year retention
- All channels
- Collaboration
Business
$39/agent/month
Fair use policy
- 2-year retention
- Teams
- Automation
Enterprise
$99/agent/month
20+ agents
- 3-year retention
- SSO
- Dedicated manager
Is Chatwoot worth the price?
Chatwoot's pricing is quite generous, especially with the free Hacker tier offering 500 conversations/month.
The Startups tier at $19/agent/month is competitive for growing teams, and the Business tier at $39/agent/month offers good value with automation. This pricing structure is best for small to medium businesses looking for a scalable customer engagement platform.
Hidden Costs & Gotchas
Fair use policy on Business tier might limit high volume.
Enterprise tier requires 20+ agents, a significant jump.
Retention limits on lower tiers could mean data loss.
How Chatwoot Compares to Competitors
Compared to Intercom, which can start at $74/month for basic features, Chatwoot's Startups tier at $19/agent/month is significantly more affordable. Zendesk Support Suite, often starting around $59/agent/month, also makes Chatwoot's Business tier at $39/agent/month a more budget-friendly option for similar features.
How Chatwoot's pricing compares
At $19/mo, Chatwoot is mid-range of its 5 direct competitors ($10 to $299/mo across the set).
Entry paid plan, monthly. Pricing checked Aug 21, 2026.
Reviews
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Across 15 verified user reviews on G2
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Best Chatwoot Alternatives
Top alternatives based on features, pricing, and user needs.
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Still deciding?
Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.
Explore More
Chatwoot FAQ
How does Chatwoot help manage customer interactions across different channels?
Which teams would benefit most from using Chatwoot?
How is Chatwoot priced?
What kind of trade-offs should users consider when choosing Chatwoot?
Can Chatwoot be customized for specific business needs?
How does Chatwoot compare to Intercom for customer engagement?
Source: chatwoot.com