Open source customer engagement
Visit WebsiteThe Bottom Line
Entry price
Free plan available, paid tiers above
Biggest pro
Open source
Biggest con
Setup required
TL;DR - Chatwoot
- Chatwoot is an open-source customer engagement platform and Intercom alternative
- It provides live chat, email, social media inbox, and chatbots in one tool
- Free self-hosted, cloud from $19/agent/month
What is Chatwoot?
Available on: Web
Pros & Cons
Pros
- Open source
- Self-hostable
- Multi-channel
Cons
- Setup required
- Fewer integrations
Ratings Across the Web
Ratings aggregated from independent review platforms. Learn more
Key Features
Pricing Plans
15-day Free TrialHacker
Free
Up to 2 agents
- 500 conversations/mo
- 30-day retention
- Basic features
Startups
$19/agent/month
Unlimited conversations
- 1-year retention
- All channels
- Collaboration
Business
$39/agent/month
Fair use policy
- 2-year retention
- Teams
- Automation
Enterprise
$99/agent/month
20+ agents
- 3-year retention
- SSO
- Dedicated manager
How Chatwoot's pricing compares
At $19/mo, Chatwoot is mid-range of its 5 direct competitors ($10 to $299/mo across the set).
Entry paid plan, monthly.
Reviews
Across 15 verified user reviews on G2
Add your hands-on experience to help the next buyer.
Best Chatwoot Alternatives
Top alternatives based on features, pricing, and user needs.
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Still deciding?
Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.
Explore More
Chatwoot FAQ
Is Chatwoot free?
What is Chatwoot?
Chatwoot vs Intercom?
What channels does Chatwoot support?
Source: chatwoot.com