Toolradar Data
Live Chat Tools Statistics 2026
Live data on Live Chat software, computed from the Toolradar catalog. Ratings and review counts are aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge).
47
Live Chat tools published and tracked on Toolradar as of August 19, 2026.
Last updated August 19, 2026. Reviewed by Louis Corneloup.
Key findings
- Toolradar tracks 47 Live Chat tools as of August 19, 2026, 0% of its 10,235-tool directory.
- Live Chat tools average 4.39 out of 5 across 41 rated tools and 66,676 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge).
- 43% of Live Chat tools offer a free tier, 20 of 47.
- 33 Live Chat tools were added to Toolradar during 2026, 70% of the category.
- Qualified is the highest-rated Live Chat tool at 4.9 out of 5 from 1,446 reviews.
Source: Toolradar catalog, computed live on August 19, 2026.
Headline numbers
Live Chat tools published on Toolradar
Source: Toolradar catalog, published status
Share of the whole Toolradar directory
Source: 47 of 10,235 published tools
User reviews across Live Chat tools
Source: aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge), across 41 rated tools
Average Live Chat tool rating, weighted by review volume
Source: aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge); unweighted mean 4.48 / 5 across 41 rated tools
Live Chat tools added to the directory in 2026
Source: Toolradar createdAt, 70% of the category (directory add date, not vendor launch)
Pricing mix
How Live Chat tools split between a free path (free, freemium, open-source) and strictly paid.
Tools that offer a free tier
Source: Toolradar pricing labels, 20 of 47 Live Chat tools
Tools that are strictly paid
Source: Toolradar pricing labels, 27 of 47 Live Chat tools
Where the reviews come from
Review volume for Live Chat tools by third-party platform.
G2 reviews
Across 38 Live Chat tools carrying a G2 profile
Capterra reviews
Across 31 Live Chat tools carrying a Capterra profile
SourceForge reviews
Across 6 Live Chat tools carrying a SourceForge profile
TrustRadius reviews
Across 2 Live Chat tools carrying a TrustRadius profile
Trustpilot reviews
Across 1 Live Chat tool carrying a Trustpilot profile
Highest-rated Live Chat tools
Top-rated Live Chat tools with at least 500 third-party reviews.
Qualified
1,446 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Smartsupp
1,402 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Groove
886 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Liveagent
2,860 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Tidio
2,345 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Most reviewed Live Chat tools
The Live Chat tools carrying the most third-party reviews.
Zendesk
4.30 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Zendesk Messaging
4.30 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Zendesk for E-commerce
4.30 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Zoho Desk
4.40 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Freshdesk
4.40 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Live Chat growth in 2026
Explore Live Chat tools
Methodology and sources
Every figure is computed live from the Toolradar catalog, published Live Chat tools only. Ratings and review counts are aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge) and are not the site's own reviews. Added in 2026 means added to the Toolradar directory this year, not the vendor's launch date. Leaderboards apply a 500-review floor. See how we rate.