Toolradar Data
Live Chat Tools Statistics 2026
Live data on Live Chat software, computed from the Toolradar catalog. Ratings and review counts are aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot.
53
Live Chat tools published and tracked on Toolradar as of October 17, 2026.
Last updated October 17, 2026. Computed live from the Toolradar database, not reviewed by hand.
Key findings
- Toolradar tracks 53 Live Chat tools as of October 17, 2026, 0% of its 11,260-tool directory.
- Live Chat tools average 4.35 out of 5 across 39 rated tools and 59,121 reviews aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot.
- 45% of Live Chat tools offer a free tier, 24 of 53.
- 40 Live Chat tools were added to Toolradar during 2026, 75% of the category.
- Qualified is the highest-rated Live Chat tool among Live Chat tools with at least 500 reviews, at 4.9 out of 5 from 1,555 reviews.
Source: Toolradar catalog, computed live on October 17, 2026.
Headline numbers
Live Chat tools published on Toolradar
Source: Toolradar catalog, published status
Share of the whole Toolradar directory
Source: 53 of 11,260 published tools
User reviews across Live Chat tools
Source: aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot, across 39 rated tools
Average Live Chat tool rating, weighted by review volume
Source: aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot; unweighted mean 4.41 / 5 across 39 rated tools
Live Chat tools added to the directory in 2026
Source: Toolradar createdAt, 75% of the category (directory add date, not vendor launch)
Pricing mix
How Live Chat tools split between a free path (free, freemium, open-source) and strictly paid.
Tools that offer a free tier
Source: Toolradar pricing labels, 24 of 53 Live Chat tools
Tools that are strictly paid
Source: Toolradar pricing labels, 29 of 53 Live Chat tools
- Paid 29 55%
- Freemium 22 42%
- Free 2 4%
Where the reviews come from
Review volume for Live Chat tools by third-party platform.
G2 reviews
Across 38 Live Chat tools carrying a G2 profile
Capterra reviews
Across 27 Live Chat tools carrying a Capterra profile
SourceForge reviews
Across 8 Live Chat tools carrying a SourceForge profile
Trustpilot reviews
Across 2 Live Chat tools carrying a Trustpilot profile
TrustRadius reviews
Across 2 Live Chat tools carrying a TrustRadius profile
Highest-rated Live Chat tools
Top-rated Live Chat tools with at least 500 third-party reviews.
Qualified
1,555 reviews aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
Smartsupp
1,419 reviews aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
Tidio
2,552 reviews aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
Gorgias
716 reviews aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
tawk.to
548 reviews aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
Most reviewed Live Chat tools
The Live Chat tools carrying the most third-party reviews.
Zendesk for E-commerce
4.30 / 5 average, aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
Zendesk
4.30 / 5 average, aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
Zoho Desk
4.40 / 5 average, aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
Zendesk Messaging
4.30 / 5 average, aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
Liveagent
4.00 / 5 average, aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot
Live Chat growth in 2026
Live Chat leaderboards from Toolradar data
Toolradar data: of the 53 Live Chat tools we track, 45% have a free plan, and the median entry paid plan is $26/mo for plans with no stated unit (24 tools). As of Oct 2026.
Lowest entry price, plans with no stated unit
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 24 tools with no stated price unit, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | Deskcord.chat | $4/mo, billed monthly |
| 2 | Human Reply | $10/mo, billed yearly |
| 2 | Slaask | $10/mo, billed monthly |
| 4 | Smartsupp | $14/mo, billed yearly |
| 5 | Liveagent | $15/mo, billed monthly |
| 6 | Chatwoot | $19/mo, billed monthly |
| 6 | Freshchat | $19/mo, billed monthly |
| 6 | Zendesk | $19/mo, billed monthly |
| 9 | Daykeeper | $19.99/mo, billed monthly |
| 9 | Midway Chat | $19.99/mo, billed monthly |
Most-listed alternatives
Tools that the most other Toolradar profiles list as an alternative.
Most compared, last 30 days
Distinct visitor sessions on head-to-head comparison pages that include the tool, over the last 30 days.
Counted among 12 tools with 20+ compare-page visits.
| # | Tool | Compare-page visits |
|---|---|---|
| 1 | Zendesk | 86 visits |
| 2 | Chatwoot | 47 visits |
| 3 | Crisp | 37 visits |
| 3 | Tidio | 37 visits |
| 5 | Gorgias | 31 visits |
| 6 | Livechat | 28 visits |
| 7 | Kayako | 26 visits |
| 8 | Human Reply | 25 visits |
| 9 | Knocket | 24 visits |
| 10 | Comm100 | 23 visits |
| 10 | Deskcord.chat | 23 visits |
A position exists only when at least 8 tools have data for that metric. 24 of 53 Live Chat tools have a verified price; the others publish none we could read (often "contact sales"). Advertising and placement fees are not inputs to any position. Visit counts include visits from every source. How we compute this. Cite this: Toolradar, “Live Chat leaderboards”, Oct 2026. Data licensed CC BY 4.0.
Explore Live Chat tools
Methodology and sources
Every figure is computed live from the Toolradar catalog, published Live Chat tools only. Ratings and review counts are aggregated across third-party review platforms such as G2, Capterra, Trustpilot, SourceForge, TrustRadius and PeerSpot and are not the site's own reviews. Added in 2026 means added to the Toolradar directory this year, not the vendor's launch date. Leaderboards apply a 500-review floor. See how we rate.