Customer service chat software
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2362 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
Good live chat tool
Biggest con
Expensive
TL;DR - Livechat
- LiveChat is a customer service platform with live chat and ticketing
- It enables real-time customer support with chatbots and analytics
- Plans start at $24/agent/month
Pricing: Paid only
Best for: Enterprises & pros
4.5/5 across review platforms
What is Livechat?
LiveChat is a customer service platform offering live chat, AI-powered assistance, ticketing, and multi-channel messaging for sales and support teams.
Available on: Web
Pros & Cons
Pros
- Good live chat tool
- Many integrations
- Chatbot builder
- Good analytics
- Reliable
Cons
- Expensive
- Per-seat pricing
- Features spread across products
- UI dated
- Better modern alternatives
Ratings Across the Web
4.5(2,362 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Live chatAI CopilotMulti-channel messagingFacebook MessengerApple MessagesVisitor trackingChat campaignsReportingTicketing200+ integrations
Pricing Plans
14-day Free TrialPricing checked Jul 8, 2026
Starter
$20/agent/month
- 1 user
- Basic customization
- 60 days chat history
Team
$41/agent/month
- Up to 400 users
- Advanced customization
- Unlimited chat history
Business
$59/agent/month
- All Team features
- Staff scheduling
- Work scheduler
How Livechat's pricing compares
At $20/mo, Livechat is the most affordable of its 4 direct competitors.
Entry paid plan, monthly. Pricing checked Jul 8, 2026.
Reviews
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4.5/5
Across 2,362 verified user reviews on Capterra, G2, SourceForge
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Best Livechat Alternatives
Top alternatives based on features, pricing, and user needs.
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Livechat FAQ
How does LiveChat facilitate real-time customer support?
LiveChat provides a customer service platform that includes live chat functionality, allowing sales and support teams to interact with customers in real time. It also offers AI-powered assistance to further streamline these interactions. This combination helps teams address customer inquiries promptly and efficiently.
Which teams benefit most from using LiveChat?
LiveChat is designed for sales and support teams that need to manage customer interactions across multiple channels. Its features, including live chat, AI assistance, and ticketing, help these teams provide comprehensive customer service. The platform aims to improve both sales engagement and support efficiency.
How is LiveChat priced?
LiveChat is a paid product and does not offer a permanently free tier. Its pricing model is per-seat, meaning costs are based on the number of users accessing the platform. This structure allows businesses to scale their usage according to their team size.
Can LiveChat integrate with other business tools?
Yes, LiveChat offers many integrations with other business tools. This capability allows it to connect with existing workflows and systems. The platform's extensive integration options enhance its utility within a broader tech stack.
What kind of AI assistance does LiveChat provide?
LiveChat includes AI-powered assistance to help manage customer interactions. This feature supports both live chat and multi-channel messaging. It also offers a chatbot builder, enabling teams to automate responses and handle common queries efficiently.
How does LiveChat compare to Drift?
LiveChat provides a good live chat tool with strong analytics and a chatbot builder, similar to Drift. However, LiveChat's user interface has been described as dated, and its features are spread across different products. Drift may offer a more modern user experience in comparison.
What are the main trade-offs to consider when choosing LiveChat?
A primary trade-off for LiveChat is its cost, as it is considered expensive and uses a per-seat pricing model. Additionally, some users find its user interface to be dated, and its features are distributed across multiple products rather than being fully unified. There are also better modern alternatives available.
Source: livechat.com