Customer service chat software
Visit WebsiteThe Bottom Line
Entry price
Paid plans only
Biggest pro
Good live chat tool
Biggest con
Expensive
TL;DR - Livechat
- LiveChat is a customer service platform with live chat and ticketing
- It enables real-time customer support with chatbots and analytics
- Plans start at $24/agent/month
What is Livechat?
Available on: Web
Pros & Cons
Pros
- Good live chat tool
- Many integrations
- Chatbot builder
- Good analytics
- Reliable
Cons
- Expensive
- Per-seat pricing
- Features spread across products
- UI dated
- Better modern alternatives
Ratings Across the Web
Livechat holds an aggregate rating of 4.5 out of 5 from 2,362 reviews across G2, Capterra and SourceForge, last checked March 18, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
Pricing Plans
14-day Free TrialPricing checked Aug 27, 2026
Starter
$20/agent/month
- 1 user
- Basic customization
- 60 days chat history
Team
$41/agent/month
- Up to 400 users
- Advanced customization
- Unlimited chat history
Business
$59/agent/month
- All Team features
- Staff scheduling
- Work scheduler
Is Livechat worth the price?
LiveChat's pricing is on the higher side compared to some market alternatives, especially the Starter tier at $20/agent/month for just one user and limited history.
The Team tier at $41/agent/month offers better value with unlimited history and advanced customization, making it more suitable for growing businesses. The Business tier at $59/agent/month adds specific workforce management features, targeting larger organizations with complex scheduling needs.
Hidden Costs & Gotchas
Starter tier is limited to 1 user
No free tier available
Pricing is per agent, scales quickly
How Livechat Compares to Competitors
Compared to Tawk.to, which offers a robust free plan, LiveChat's $20 Starter tier feels expensive. However, LiveChat's feature set, especially in the Team and Business tiers, is more comprehensive than many basic chat tools. Intercom, a more advanced competitor, often starts at a higher price point, making LiveChat a mid-range option for feature-rich live chat.
How Livechat's pricing compares
At $20/mo, Livechat is the most affordable of its 4 direct competitors.
Entry paid plan, monthly. Pricing checked Aug 27, 2026.
Reviews
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Across 2,362 verified user reviews on Capterra, G2, SourceForge
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Best Livechat Alternatives
Top alternatives based on features, pricing, and user needs.
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Livechat FAQ
How does LiveChat facilitate real-time customer support?
Which teams benefit most from using LiveChat?
How is LiveChat priced?
Can LiveChat integrate with other business tools?
What kind of AI assistance does LiveChat provide?
How does LiveChat compare to Drift?
What are the main trade-offs to consider when choosing LiveChat?
Source: livechat.com