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Livechat

Claim this tool Editor reviewed

Customer service chat software

From $20/mo, free trial
Paid Live Chat Customer Support AI Assistants
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Reviews on G2 Capterra SourceForge
2,049 reviews tracked

The Bottom Line

Price
From $20/mo, free trial. Compare plans

Key facts

  • LiveChat is a customer service platform with live chat and ticketing
  • It enables real-time customer support with chatbots and analytics
  • Plans start at $24/agent/month

Pros

  • Good live chat tool
  • Many integrations
  • Chatbot builder
  • Good analytics
  • Reliable

Cons

  • Expensive
  • Per-seat pricing
  • Features spread across products
  • UI dated
  • Better modern alternatives

What is Livechat?

Editorial review
LiveChat is a customer service platform offering live chat, AI-powered assistance, ticketing, and multi-channel messaging for sales and support teams.

Available on: Web

how we evaluate Source livechat.com ↗

Ratings Across the Web

4 (2,049 reviews)

Livechat holds an aggregate rating of 4 out of 5 from 2,049 reviews across G2, Capterra and SourceForge, last checked September 17, 2026.

G2 483 reviews
4.5/5
Capterra 1,474 reviews
4.6/5
SourceForge 92 reviews
2.3/5

Ratings aggregated from independent review platforms. Learn more

Key Features

  • Live chat
  • AI Copilot
  • Multi-channel messaging
  • Facebook Messenger
  • Apple Messages
  • Visitor tracking
  • Chat campaigns
  • Reporting
  • Ticketing
  • 200+ integrations

Pricing Plans

14-day Free Trial

Pricing checked Oct 8, 2026

Livechat plans and prices, checked October 2026
PlanPriceDetails
Starter

$20/agent/month

  • 1 user
  • Basic customization
  • 60 days chat history
Team

$41/agent/month

  • Up to 400 users
  • Advanced customization
  • Unlimited chat history
Business

$59/agent/month

  • All Team features
  • Staff scheduling
  • Work scheduler
Calculate your cost View full pricing

Is Livechat worth the price?

Fair value

LiveChat's pricing is on the higher side compared to some market alternatives, especially the Starter tier at $20/agent/month for just one user and limited history.

The Team tier at $41/agent/month offers better value with unlimited history and advanced customization, making it more suitable for growing businesses. The Business tier at $59/agent/month adds specific workforce management features, targeting larger organizations with complex scheduling needs.

Hidden Costs & Gotchas

Starter tier is limited to 1 user

Full Livechat pricing: every plan, hidden costs and alternatives

How Livechat's pricing compares

At $20/mo, billing unit not specified, Livechat is the most affordable of its 4 comparable direct competitors.

Livechat
$20
Intercom
$29
Tidio
$29
Olark
$29
Freshchat
$49

Entry paid plan, monthly. Pricing checked Oct 8, 2026.

Reviews

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4.0/5

Across 2,049 verified user reviews on Capterra, G2, SourceForge

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Best Livechat Alternatives

Top alternatives based on features, pricing, and user needs.

Intercom logo
Intercom Paid

AI-first customer service platform

4.5
Tidio logo
Tidio Freemium

Live chat, AI chatbots, and email to convert visitors

4.6
Drift logo
Drift Paid

Conversational marketing platform

4.4
Olark logo
Olark Paid

Live chat software for customer support

4.4
Freshchat logo
Freshchat Freemium

Modern messaging software for sales and customer engagement

4.3
See all live chat tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

Livechat vs Intercom Head-to-head: features, pricing, who wins Livechat vs Tidio Head-to-head: features, pricing, who wins Livechat vs Drift Head-to-head: features, pricing, who wins

Explore More

Livechat FAQ

How does LiveChat facilitate real-time customer support?

LiveChat provides a customer service platform that includes live chat functionality, allowing sales and support teams to interact with customers in real time. It also offers AI-powered assistance to further streamline these interactions. This combination helps teams address customer inquiries promptly and efficiently.

Which teams benefit most from using LiveChat?

LiveChat is designed for sales and support teams that need to manage customer interactions across multiple channels. Its features, including live chat, AI assistance, and ticketing, help these teams provide comprehensive customer service. The platform aims to improve both sales engagement and support efficiency.

How is LiveChat priced?

LiveChat is a paid product and does not offer a permanently free tier. Its pricing model is per-seat, meaning costs are based on the number of users accessing the platform. This structure allows businesses to scale their usage according to their team size.

Can LiveChat integrate with other business tools?

Yes, LiveChat offers many integrations with other business tools. This capability allows it to connect with existing workflows and systems. The platform's extensive integration options enhance its utility within a broader tech stack.

What kind of AI assistance does LiveChat provide?

LiveChat includes AI-powered assistance to help manage customer interactions. This feature supports both live chat and multi-channel messaging. It also offers a chatbot builder, enabling teams to automate responses and handle common queries efficiently.

How does LiveChat compare to Drift?

LiveChat provides a good live chat tool with strong analytics and a chatbot builder, similar to Drift. However, LiveChat's user interface has been described as dated, and its features are spread across different products. Drift may offer a more modern user experience in comparison.

What are the main trade-offs to consider when choosing LiveChat?

A primary trade-off for LiveChat is its cost, as it is considered expensive and uses a per-seat pricing model. Additionally, some users find its user interface to be dated, and its features are distributed across multiple products rather than being fully unified. There are also better modern alternatives available.

Source: livechat.com

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