Customer service chat software
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2362 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
Good live chat tool
Biggest con
Expensive
TL;DR - Livechat
- LiveChat is a customer service platform with live chat and ticketing
- It enables real-time customer support with chatbots and analytics
- Plans start at $24/agent/month
Pricing: Paid only
Best for: Enterprises & pros
4.5/5 across review platforms
What is Livechat?
LiveChat is a customer service platform offering live chat, AI-powered assistance, ticketing, and multi-channel messaging for sales and support teams.
Available on: Web
Pros & Cons
Pros
- Good live chat tool
- Many integrations
- Chatbot builder
- Good analytics
- Reliable
Cons
- Expensive
- Per-seat pricing
- Features spread across products
- UI dated
- Better modern alternatives
Ratings Across the Web
4.5(2,362 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Live chatAI CopilotMulti-channel messagingFacebook MessengerApple MessagesVisitor trackingChat campaignsReportingTicketing200+ integrations
Pricing Plans
14-day Free TrialStarter
$20/agent/month
- 1 user
- Basic customization
- 60 days chat history
Team
$41/agent/month
- Up to 400 users
- Advanced customization
- Unlimited chat history
Business
$59/agent/month
- All Team features
- Staff scheduling
- Work scheduler
How Livechat's pricing compares
At $20/mo, Livechat is the most affordable of its 4 direct competitors.
Entry paid plan, monthly.
Reviews
4.5/5
Across 2,362 verified user reviews on Capterra, G2, SourceForge
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Livechat FAQ
Does LiveChat have a free trial?
Yes, LiveChat offers a 14-day free trial with AI features included and no credit card required.
What channels does LiveChat support?
LiveChat supports website chat, Facebook Messenger, Apple Messages for Business, SMS, email, Instagram, Twitter, and WhatsApp.
Is LiveChat HIPAA compliant?
Yes, HIPAA compliance is available on the Enterprise plan for healthcare organizations.
What is AI Copilot?
AI Copilot is LiveChats AI assistant that provides reply suggestions, chat summaries, sentiment analysis, and text enhancement.
Can I use LiveChat on multiple websites?
Yes, you can install LiveChat on multiple domains with all plans.
Source: livechat.com