Drift vs Livechat: Which Should You Choose in 2026?
Choosing between Drift and Livechat comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Drift
Conversational marketing platform
Best for you if:
- • You want the higher-rated option (8.1/10 vs 7.5/10)
- • You need sales enablement features specifically
- • Live chat for sales and support
- • AI chatbot handles common questions
Livechat
Customer service chat software
Best for you if:
- • You need help desk features specifically
- • LiveChat is a customer service platform with live chat and ticketing
- • It enables real-time customer support with chatbots and analytics
| At a Glance |  Drift |  Livechat |
|---|---|---|
Price | Paid | Paid |
Best For | Sales Enablement | Help Desk |
Rating | 81/100 | 75/100 |
| Feature | Drift | Livechat |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | 81 | 75 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Sales EnablementLive Chat | Help DeskLive Chat |
How Drift and Livechat Compare
Drift
Conversational marketing platform
Paid · 81/100 score
Livechat
Customer service chat software
Paid · 75/100 score
Drift is a sales enablement tool. Livechat is in help desk.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Drift
Want the highest-rated option?
Drift: 81/100. Livechat: 75/100.
Go with: Drift
Value user reviews?
Neither has user reviews yet.
Go with: Drift
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Drift is a sales enablement tool. Livechat is in help desk. Pick the category that matches your needs.
How important are ratings?
Drift scores higher: 81/100 vs 75/100.
Key Takeaways
Drift
- Higher score: 81/100 vs 75
- Our pick for this comparison
Livechat
- Better fit for help desk
The Bottom Line
Drift (81/100) is our pick.
Frequently Asked Questions
Is Drift or Livechat better?
Drift scores 81/100 in our evaluation. Both are paid.
What are Drift and Livechat used for?
Drift: Conversational marketing platform. Livechat: Customer service chat software.
What does Drift cost vs Livechat?
Drift is a paid tool. Livechat is a paid tool. Visit their websites for detailed pricing.