Livechat vs Olark: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Livechat and Olark side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Livechat leads on lower entry price; Olark leads on higher user rating and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Livechat
Customer service chat software
Best for you if:
- • You want good live chat tool
Olark
Live chat software for customer support
Best for you if:
- • You want live chat software
| At a Glance | Livechat | Olark |
|---|---|---|
Starts at | From $20/mo, billed monthly Starter plan | Free plan, paid from $29/seat/mo, billed monthly Standard plan |
Category | Live Chat Customer Support | Customer Support Live Chat |
Rating | 4.0/5 Capterra 4.6 · G2 4.5 · SourceForge 2.3 2,049 reviews | 4.4/5 Capterra 4.5 · G2 4.3 695 reviews |
Free plan | No | No |
Watch out for | Starter tier is limited to 1 user | n/a |
Choose Livechat or Olark?
Choose Livechat if
- You want good live chat tool
- You want many integrations
- Budget matters ($20/mo, billed monthly vs $29/seat/mo, billed monthly)
- You work in live chat, not customer support
Choose Olark if
- You want live chat software
- You want easy setup
- You work in customer support, not live chat
In-Depth Analysis
Livechat
Customer service chat software
LiveChat's pricing is on the higher side compared to some market alternatives, especially the Starter tier at $20/agent/month for just one user and limited history.
Watch out
Starter tier is limited to 1 user
Strengths
- Pro: Good live chat tool
- Pro: Many integrations
- Pro: Chatbot builder
- Pro: Good analytics
- Pro: Reliable
Weaknesses
- Con: Expensive
- Con: Per-seat pricing
- Con: Features spread across products
- Con: UI dated
- Con: Better modern alternatives
Key features
Olark
Live chat software for customer support
Olark's pricing is fair, offering a useful free tier for very small operations and a competitive Standard tier at $29/seat/month.
Strengths
- Pro: Live chat software
- Pro: Easy setup
- Pro: Fair pricing
- Pro: Good features
- Pro: Chatbots available
Weaknesses
- Con: UI dated
- Con: Limited features
- Con: Better alternatives exist
- Con: Support basic
- Con: Declining relevance
Key features
Plans and prices: Livechat vs Olark
| Tool | Plans and prices | Source |
|---|---|---|
| Livechat |
| livechat.com/pricingread Oct 8, 2026 |
| Olark |
| olark.com/pricingread Oct 11, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Livechat pricing and Olark pricing.
Key Takeaways
Livechat
- Lower entry price: $20/mo, billed monthly vs $29/seat/mo, billed monthly
Olark
- Higher user rating: 4.4/5 vs 4.0/5
- Has a free plan
What the data shows
On the data below, Livechat leads on lower entry price; Olark leads on higher user rating and a free plan. We do not name an overall winner for this pair.
- Olark has the higher user rating (4.0/5 from 2,049 reviews for Livechat, 4.4/5 from 695 reviews for Olark).
- Livechat has the lower entry price: $20/mo, billed monthly (Starter) against $29/seat/mo, billed monthly (Standard) for Olark.
- Only Olark has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Livechat and Olark compare in 2026?
On the data below, Livechat leads on lower entry price; Olark leads on higher user rating and a free plan. We do not name an overall winner for this pair. Olark has the higher user rating (4.0/5 from 2,049 reviews for Livechat, 4.4/5 from 695 reviews for Olark). Livechat has the lower entry price: $20/mo, billed monthly (Starter) against $29/seat/mo, billed monthly (Standard) for Olark. Only Olark has a free plan.
What are Livechat and Olark used for?
Livechat: Customer service chat software. Olark: Live chat software for customer support.
What does Livechat cost vs Olark?
Livechat's cheapest paid plan is Starter at $20/mo, billed monthly. Olark's cheapest paid plan is Standard at $29/seat/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Oct 11, 2026.
What's the main difference between Livechat and Olark?
Livechat's main strength: good live chat tool. Olark's main strength: live chat software.