Livechat vs Olark: Which is Better in 2026?
Choosing between Livechat and Olark comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Livechat
Customer service chat software
Best for you if:
- • You need live chat features specifically
- • LiveChat is a customer service platform with live chat and ticketing
- • It enables real-time customer support with chatbots and analytics
Olark
Live chat software for customer support
Best for you if:
- • You need customer support features specifically
- • Olark is a live chat software for customer support on websites
- • It provides real-time chat with automation, transcripts, and integrations
| At a Glance |  Livechat |  Olark |
|---|---|---|
Starts at | $20/moStarter | $29/seat/month/moStandard |
Best For | Live Chat | Customer Support |
Rating | - | - |
Choose Livechat or Olark?
Choose Livechat if
Customer service chat software
- Good live chat tool
- Many integrations
- Chatbot builder
- Your work is live chat-shaped, not customer support-shaped
Choose Olark if
Live chat software for customer support
- Live chat software
- Easy setup
- Fair pricing
- Your work is customer support-shaped, not live chat-shaped
| Feature | Livechat | Olark |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.5/5 2,362 reviews | ★4.4/5 686 reviews |
| Categories | Live ChatCustomer Support | Customer SupportLive Chat |
In-Depth Analysis
Livechat
Customer service chat software
Strengths
- +Good live chat tool
- +Many integrations
- +Chatbot builder
- +Good analytics
- +Reliable
Weaknesses
- -Expensive
- -Per-seat pricing
- -Features spread across products
- -UI dated
- -Better modern alternatives
Key features
Olark
Live chat software for customer support
Strengths
- +Live chat software
- +Easy setup
- +Fair pricing
- +Good features
- +Chatbots available
Weaknesses
- -UI dated
- -Limited features
- -Better alternatives exist
- -Support basic
- -Declining relevance
Key features
Pricing: Livechat vs Olark
| Plan | Livechat | Olark |
|---|---|---|
| Tier 1 | $20 Starter | $0 Free |
| Tier 2 | $41 Team | $29/seat/month Standard |
| Tier 3 | $59 Business | Custom Pro |
Pricing verified from each vendor's public pricing page. Compare in detail on Livechat pricing and Olark pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Olark
Want the highest-rated option?
Neither has user reviews yet.
Go with: Livechat
Value user reviews?
Neither has user reviews yet.
Go with: Olark
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Livechat is a live chat tool. Olark is in customer support. Pick the category that matches your needs.
How important are ratings?
Neither has user reviews yet.
Key Takeaways
Olark
- Our pick for this comparison
Livechat
- Higher user rating: 4.5/5 vs 4.4/5
- Larger review base (2,362 reviews)
- Better fit for live chat
The Bottom Line
Olark is our pick.
Frequently Asked Questions
Is Livechat or Olark better?
Olark is rated in our evaluation. Both are paid.
What are Livechat and Olark used for?
Livechat: Customer service chat software. Olark: Live chat software for customer support.
What does Livechat cost vs Olark?
Livechat is a paid tool. Olark is a paid tool. Visit their websites for detailed pricing.