Is Olark worth the price?
Olark's pricing is fair, offering a useful free tier for very small operations and a competitive Standard tier at $29/seat/month.
The jump to a custom-priced Pro tier suggests advanced features for larger enterprises. It's best suited for small to medium businesses needing reliable live chat, with enterprise options available.
Pricing Plans
Free TrialFree
$0
- 1 agent
- Maximum 20 chats/month
- Limited features
Standard
$29/seat/month
- Customizable chatbox
- Advanced reporting
- Agent groups
- Targeted chat
- Basic integrations
- Comprehensive security
- Email and chat support
- WCAG 2.1 AA accessibility
Pro
Custom
- All Standard features
- Powerful chatbots, AI and automation
- All PowerUps included
- Dedicated account manager
- Live training
- Professional services
- Video chat, SMS, or phone support
- Custom chat routing
- First priority support queue
Hidden Costs & Gotchas
Pro tier price is custom, not transparent
Standard tier is per seat, scales quickly
Free tier limited to 20 chats/month
PowerUps likely add cost to Standard
Which Plan Do You Need?
Small businesses needing basic chat
SMBs requiring advanced chat features
Enterprises needing custom solutions
How Olark Compares to Competitors
Compared to Tidio, which offers a free plan and paid plans starting around $29/month for 3 operators, Olark's $29/seat/month Standard plan is competitive. Zendesk Chat, another competitor, starts at $59/agent/month, making Olark's Standard tier more accessible for many SMBs.
Olark Pricing FAQ
How much does Olark cost?
Olark starts at $29/user/month on the Standard plan. A free plan is also available with limited features.
Does Olark have a free plan?
Yes. Olark offers a free plan called "Free". It includes: 1 agent, Maximum 20 chats/month, Limited features.
Does Olark offer a free trial?
Yes, Olark offers a free trial. No credit card is typically required to start the trial, though this may vary.
Is there a cheaper alternative to Olark?
Yes. Popular alternatives to Olark include Zendesk, Freshdesk, ServiceBell. Free alternatives include Freshdesk. Compare them side-by-side on Toolradar.
How much does Olark cost for a team of 10?
For a team of 10 users on the Standard plan, Olark costs about $290/month, or $3,480/year. Larger teams may qualify for volume discounts on annual billing.
Cheaper alternatives to Olark
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
