Is Gorgias worth the price?
Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.
However, the jump to $300/month for the Pro tier for 2K tickets, and the overage fees, can make it expensive for growing businesses with fluctuating ticket volumes. It's best for businesses with predictable, moderate ticket volumes that can optimize their tier selection.
Pricing Plans
Free TrialStarter
$10/month
50 tickets
- 50 tickets/mo
- Email & chat
- 150+ integrations
- Macros & rules
Basic
$50/month
300 tickets
- 300 tickets/mo
- All channels
- Satisfaction surveys
- Team management
Pro
$300/month
2K tickets
- 2K tickets/mo
- Revenue stats
- Advanced automation
Advanced
$750/month
5K tickets
- 5K tickets/mo
- Dedicated server
- Custom integrations
Hidden Costs & Gotchas
Overage fees
$0.36-$0.40 per extra ticket.
AI Agent
$0.90 per resolved ticket.
Higher tiers are significantly more expensive.
Which Plan Do You Need?
Small e-commerce shops
Growing stores needing automation
Businesses with predictable ticket volume
How Gorgias Compares to Competitors
Compared to Zendesk, which starts around $55/agent/month, Gorgias' $10 Starter tier is significantly cheaper for very low volume. However, for higher volumes, Gorgias' ticket-based pricing can quickly become more expensive than per-agent models like Freshdesk, especially with the $0.36-$0.40 overage fees.
Gorgias Pricing FAQ
How much does Gorgias cost?
Gorgias starts at $10/month on the Starter plan. It offers 4 paid tiers ranging from $10/month up to $750/month.
Does Gorgias have a free plan?
Gorgias does not offer a permanent free plan. However, a free trial is available.
Does Gorgias offer a free trial?
Yes, Gorgias offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest Gorgias paid plan?
The cheapest paid plan for Gorgias is "Starter" at $10/month. Key features include: 50 tickets/mo, Email & chat, 150+ integrations.
Is there a cheaper alternative to Gorgias?
Yes. Popular alternatives to Gorgias include Freshdesk, Front, Slaask. Free alternatives include Freshdesk, Slaask. Compare them side-by-side on Toolradar.
Cheaper alternatives to Gorgias
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
