Richpanel
UnclaimedAI-powered customer service platform for e-commerce to cut costs, boost agent productivity, and delight customers.
TL;DR - Richpanel
- AI-first customer service platform for e-commerce.
- Guarantees 30% cost savings and 30% ticket automation.
- Offers self-service, AI assistants, and social media moderation.
Pricing: Free plan available
Best for: Growing teams
Score: 80/100
Pricing
Freemium
Richpanel offers a generous free tier with optional paid upgrades for advanced features.
About Richpanel
Richpanel is an AI-first customer service platform specifically designed for e-commerce businesses. It aims to significantly reduce support costs and ticket volumes by leveraging AI, self-service options, and automation. The platform offers a comprehensive suite of tools including an AI assistant for agents, a self-service portal for customers, and an AI social media moderator.
Richpanel is ideal for e-commerce brands looking to streamline their customer support operations, improve customer satisfaction, and reduce operational expenses. It guarantees a 30% reduction in support costs and a 30% automation rate within 60 days, offering a full refund if these results are not met. The platform also facilitates easy migration from other helpdesks like Zendesk and Gorgias, making the transition process smooth for businesses.
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Richpanel FAQ
Richpanel is a customer service platform built specifically for e-commerce, featuring a helpdesk, live chat, and self-service portal with native Shopify integration.
Yes, Richpanel displays complete customer order history, allowing agents to view, modify, and create orders directly from the support dashboard.
Richpanel's self-service portal lets customers track orders, request returns, and resolve common issues without contacting support.