Richpanel vs Freshdesk: Which Should You Choose in 2026?
Choosing between Richpanel and Freshdesk comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Richpanel
AI-powered customer service platform for e-commerce to cut costs, boost agent productivity, and delight customers.
Best for you if:
- • You need live chat features specifically
- • AI-first customer service platform for e-commerce.
- • Guarantees 30% cost savings and 30% ticket automation.
Freshdesk
Intuitive customer support software
Best for you if:
- • You want the higher-rated option (8.5/10 vs 8.0/10)
- • You need help desk features specifically
- • Cloud-based customer support software
- • Affordable alternative to Zendesk
| At a Glance |  Richpanel |  Freshdesk |
|---|---|---|
Price | Free + Paid | Free + Paid |
Best For | Live Chat | Help Desk |
Rating | 80/100 | 85/100 |
| Feature | Richpanel | Freshdesk |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| Editorial Score | 80 | 85 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Live ChatCustomer Success | Help DeskLive Chat |
How Richpanel and Freshdesk Compare
Richpanel
AI-powered customer service platform for e-commerce to cut costs, boost agent productivity, and delight customers.
Free tier available · 80/100 score
Freshdesk
Intuitive customer support software
Free tier available · 85/100 score
Richpanel is a live chat tool. Freshdesk is in help desk.
Who Should Use What?
On a budget?
Both are freemium. Compare plans on their websites.
Go with: Richpanel
Want the highest-rated option?
Richpanel: 80/100. Freshdesk: 85/100.
Go with: Freshdesk
Value user reviews?
Neither has user reviews yet.
Go with: Freshdesk
3 Questions to Help You Decide
What's your budget?
Both are freemium. Pricing won't help you decide here.
What's your use case?
Richpanel is a live chat tool. Freshdesk is in help desk. Pick the category that matches your needs.
How important are ratings?
Freshdesk scores higher: 85/100 vs 80/100.
Key Takeaways
Freshdesk
- Higher score: 85/100 vs 80
- Free tier available
- Our pick for this comparison
Richpanel
- Better fit for live chat
The Bottom Line
Freshdesk (85/100) is our pick.
Frequently Asked Questions
Is Richpanel or Freshdesk better?
Freshdesk scores 85/100 in our evaluation. Both are freemium.
What are Richpanel and Freshdesk used for?
Richpanel: AI-powered customer service platform for e-commerce to cut costs, boost agent productivity, and delight customers.. Freshdesk: Intuitive customer support software.
What does Richpanel cost vs Freshdesk?
Richpanel is freemium (free tier + paid plans). Freshdesk is freemium (free tier + paid plans). Visit their websites for detailed pricing.