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TL;DR - Freshdesk
- Cloud-based customer support software
- Affordable alternative to Zendesk
- Part of the Freshworks suite
Pricing: Free plan available
Best for: Growing teams
Score: 85/100
Pros & Cons
Pros
- Free tier available
- Easy to use
- Good value
Cons
- Less powerful than Zendesk
- Limited customization on free plan
Key Features
TicketingKnowledge baseAutomationSelf-service portalReportingIntegrationsMobile appsOmnichannel
Pricing Plans
14-day Free TrialFree
Free
- Up to 2 agents
- Email ticketing
- Basic features
Growth
$15/month
- Per agent pricing
- Automation
- SLA management
- Custom email server
Pro
$49/month
- Per agent pricing
- Advanced automation
- Custom roles
- CSAT surveys
Enterprise
$79/month
- Per agent pricing
- AI-powered tools
- Sandbox
- Audit logs
- IP allowlisting
About Freshdesk
By Toolradar Team·
Freshdesk is a customer support platform that helps teams deliver exceptional service. Ticketing organizes customer conversations across channels. Automation routes tickets and suggests responses. Knowledge base enables customer self-service. AI features summarize tickets and assist agents. Support that scales without losing the personal touch.
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Freshdesk FAQ
Is Freshdesk free?
Yes, Freshdesk offers a free plan for up to 10 agents with basic features.
Source: freshworks.com
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