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Freshdesk

UnclaimedEditor reviewed

Intuitive customer support software

Customer SupportHelp DeskKnowledge BaseLive Chat
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Reviews onG2Capterra
7041 reviews tracked

The Bottom Line

Entry price

Free plan available, paid tiers above

Biggest pro

Free tier available

Biggest con

Less powerful than Zendesk

TL;DR - Freshdesk

  • Cloud-based customer support software
  • Affordable alternative to Zendesk
  • Part of the Freshworks suite
Pricing: Free plan available
Best for: Growing teams
4.4/5 across review platforms

What is Freshdesk?

Editorial review
Freshdesk is a customer support platform that helps teams deliver exceptional service. Ticketing organizes customer conversations across channels. Automation routes tickets and suggests responses. Knowledge base enables customer self-service. AI features summarize tickets and assist agents. Support that scales without losing the personal touch.

Available on: Web

how we evaluateSourcefreshworks.com ↗

Pros & Cons

Pros

  • Free tier available
  • Easy to use
  • Good value

Cons

  • Less powerful than Zendesk
  • Limited customization on free plan

Ratings Across the Web

4.4(7,041 reviews)
G23,719 reviews
4.4/5
Capterra3,322 reviews
4.5/5

Ratings aggregated from independent review platforms. Learn more

Key Features

TicketingKnowledge baseAutomationSelf-service portalReportingIntegrationsMobile appsOmnichannel

Pricing Plans

14-day Free Trial

Free

Free

  • Up to 2 agents
  • Email ticketing
  • Basic features

Growth

$15/month

  • Per agent pricing
  • Automation
  • SLA management
  • Custom email server

Pro

$49/month

  • Per agent pricing
  • Advanced automation
  • Custom roles
  • CSAT surveys

Enterprise

$79/month

  • Per agent pricing
  • AI-powered tools
  • Sandbox
  • Audit logs
  • IP allowlisting
Calculate your costView full pricing

Reviews

4.4/5

Across 7,041 verified user reviews on G2, Capterra

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Best Freshdesk Alternatives

Top alternatives based on features, pricing, and user needs.

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4.3
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DriftPaid

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4.5
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FrontPaid

Unify customer conversations, automate workflows, and boost team efficiency

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GorgiasPaid

Customer support helpdesk for e-commerce

4.6
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KustomerPaid

Unified CRM customer service with AI assistance

4.5
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Help ScoutPaid

Customer support for growing teams

4.5
Crisp logo
CrispFreemium

All-in-one customer messaging: chat, bots, CRM

4.5
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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

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Freshdesk FAQ

Is Freshdesk free?

Yes, Freshdesk offers a free plan for up to 10 agents with basic features.

Source: freshworks.com

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