TL;DR - Freshdesk
- Conversational support at scale
- Chatbots resolve common questions instantly
- Inbox unifies email, chat, and social
Pricing: Free plan available
Best for: Growing teams
Score: 81/100
Pricing Plans
14-day free trialFree
Free
Up to 2 agents
- Email ticketing
- Knowledge base
- Ticket dispatch
- Team collaboration
Most Popular
Growth
$15/agent/month
Annual ($18 monthly)
- All Free
- Automations
- SLAs
- Custom fields
- Marketplace apps
Pro
$49/agent/month
Annual ($59 monthly)
- All Growth
- Multiple SLAs
- CSAT surveys
- Custom reports
- Multiple products
Enterprise
$79/agent/month
Annual ($95 monthly)
- All Pro
- Skill-based routing
- Audit logs
- IP whitelisting
About Freshdesk
Freshdesk is customer support software that scales from startups to enterprise. Ticketing, automation, self-service—support tools that grow with your team.
The free tier actually works. Automation handles routine tickets. Omnichannel support unifies communications.
Support teams wanting capable helpdesk software without enterprise complexity or pricing choose Freshdesk for practical support tools.
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Freshdesk FAQ
Yes, Freshdesk offers a free plan for up to 10 agents with basic ticketing, knowledge base, and email support. Paid plans start at $15/agent/month (Growth).
Freshdesk Growth costs $15/agent/month, Pro costs $49/agent/month, and Enterprise costs $79/agent/month. Annual billing provides discounts.
Freshdesk includes ticketing, live chat, phone, knowledge base, automation, and reporting. It also offers bots, canned responses, and SLA management.
Freshworks is the company behind Freshdesk, Freshsales (CRM), Freshservice (ITSM), and other products. They share integrations and a unified platform approach.
Yes, Freddy AI powers chatbots, agent assist, and predictive analytics in Freshdesk. AI features help automate responses and suggest solutions to agents.
Freshdesk integrates with Slack, Salesforce, Shopify, Jira, and 1,000+ apps via marketplace and Zapier. Native integrations are available with other Freshworks products.
Freshdesk is more affordable with a generous free tier. Zendesk has more enterprise features and market presence. Freshdesk is great for SMBs; Zendesk for larger enterprises.