Freshdesk vs Gorgias: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Freshdesk and Gorgias side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Freshdesk leads on lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Freshdesk
Scale support with smart ticketing, automation, and AI
Best for you if:
- • You want free tier available
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
| At a Glance | Freshdesk | Gorgias |
|---|---|---|
Starts at | From $19/agent/mo, billed monthly Growth plan | From $40/mo, billed monthly Starter plan |
Category | Customer Support Knowledge Base | Customer Support Live Chat |
Rating | 4.4/5 G2 4.4 3,771 reviews | 4.6/5 G2 4.6 · Capterra 4.6 716 reviews |
Free plan | No | No |
Watch out for | Copilot translation limited to 40 translations per license per month | Overage fees: $0.36-$0.40 per extra ticket. |
Choose Freshdesk or Gorgias?
Choose Freshdesk if
- You want free tier available
- You want easy to use
- Budget matters ($19/agent/mo, billed monthly vs $40/mo, billed monthly)
Choose Gorgias if
- You want best for e-commerce support
- You want shopify integration
In-Depth Analysis
Freshdesk
Scale support with smart ticketing, automation, and AI
Freshdesk offers the best free tier in customer support (2 agents, email ticketing) and competitive per-agent pricing for basic ticketing.
Watch out
Copilot translation limited to 40 translations per license per month
Strengths
- Pro: Free tier available
- Pro: Easy to use
- Pro: Good value
Weaknesses
- Con: Less powerful than Zendesk
- Con: Limited customization on free plan
Key features
Gorgias
Customer support built for e-commerce, with deep store integration
Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.
Watch out
Overage fees: $0.36-$0.40 per extra ticket.
Strengths
- Pro: Best for e-commerce support
- Pro: Shopify integration
- Pro: Automation rules
- Pro: Macros
- Pro: Good analytics
Weaknesses
- Con: Expensive per ticket
- Con: E-commerce focused only
- Con: Learning curve
- Con: Ticket limits
- Con: Automation complex
Key features
Plans and prices: Freshdesk vs Gorgias
| Tool | Plans and prices | Source |
|---|---|---|
| Freshdesk |
| freshdesk.com/pricing read Oct 30, 2026 |
| Gorgias |
| gorgias.com/pricing read Oct 27, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Freshdesk pricing and Gorgias pricing.
Key Takeaways
Freshdesk
- Lower entry price: $19/agent/mo, billed monthly vs $40/mo, billed monthly
Gorgias
- Choose if you want customer support built for e-commerce, with deep store integration
What the data shows
On the data below, Freshdesk leads on lower entry price. We do not name an overall winner for this pair.
- User ratings are within 0.2 points (4.4/5 from 3,771 reviews for Freshdesk, 4.6/5 from 716 reviews for Gorgias).
- Freshdesk has the lower entry price: $19/agent/mo, billed monthly (Growth) against $40/mo, billed monthly (Starter) for Gorgias.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Freshdesk and Gorgias compare in 2026?
On the data below, Freshdesk leads on lower entry price. We do not name an overall winner for this pair. User ratings are within 0.2 points (4.4/5 from 3,771 reviews for Freshdesk, 4.6/5 from 716 reviews for Gorgias). Freshdesk has the lower entry price: $19/agent/mo, billed monthly (Growth) against $40/mo, billed monthly (Starter) for Gorgias.
What are Freshdesk and Gorgias used for?
Freshdesk: Scale support with smart ticketing, automation, and AI. Gorgias: Customer support built for e-commerce, with deep store integration.
What does Freshdesk cost vs Gorgias?
Freshdesk's cheapest paid plan is Growth at $19/agent/mo, billed monthly. Gorgias's cheapest paid plan is Starter at $40/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Oct 30, 2026.
What's the main difference between Freshdesk and Gorgias?
Freshdesk's main strength: free tier available. Gorgias's main strength: best for e-commerce support.