Alternatives
Best Gorgias alternatives in 2026
Data compiled by Toolradar Updated How we rate
Cite this list: Toolradar, best Gorgias alternatives 2026, toolradar.com/alternatives/gorgias
7 direct alternatives to Gorgias, compared on pricing, features, and best-for use cases. Pick the right replacement without the marketing fluff.
Quick answer
- Zoho Desk is the top alternative to Gorgias on our list, followed by Zendesk for E-commerce and Freshdesk.
- 1 of the 7 alternatives has a free plan, starting with Zoho Desk.
- Highest rated: Richpanel, 4.7 out of 5 from 94 ratings, Sep 2026.
- 7 alternatives
- 1 with a free plan
Top 3 alternatives to Gorgias
Zoho Desk
#1 Top pickCustomer service software for businesses
Pricing
Free plan
4.4 /5 across G2 and Capterra · 10,148 ratings, Sep 2026
Our take
Best overall
Omnichannel e-commerce support with AI and automation
Starting price
From $19 /mo
Cheapest paid plan, monthly, as of November 2026
4.3 /5 across G2 and Capterra · 11,487 ratings, Sep 2026
Freshdesk
#3Scale support with smart ticketing, automation, and AI
Starting price
From $19 /mo
Cheapest paid plan, monthly, as of November 2026
4.4 /5 on G2 · 3,771 ratings, Sep 2026
Gorgias vs 7 alternatives
| Tool | Starting price (Nov 2026) | Free plan | Rating |
|---|---|---|---|
 | Price: $40/mo | Free plan: No | 4.6 out of 5, from 716 ratings across G2 and Capterra (716) |
| Price: Free + paid | Free plan: Yes | 4.4 out of 5, from 10,148 ratings across G2 and Capterra (10,148) |
| Price: $19/mo | Free plan: No | 4.3 out of 5, from 11,487 ratings across G2 and Capterra (11,487) |
| Price: $19/mo | Free plan: No | 4.4 out of 5, from 3,771 ratings on G2 (3,771) |
 | Price: $15/mo | Free plan: No | 4.0 out of 5, from 2,616 ratings across G2, Capterra and SourceForge (2,616) |
 | Price: $25/mo | Free plan: No | 4.4 out of 5, from 431 ratings on G2 (431) |
 | Price: $79/mo | Free plan: No | 4.7 out of 5, from 94 ratings on G2 (94) |
 | Price: $29/mo | Free plan: No | 3.4 out of 5, from 486 ratings across G2, Trustpilot and Capterra (486) |
Why people consider alternatives to Gorgias
Gorgias handles customer support for e-commerce businesses. Integrate with Shopify, access order data, resolve issues faster-support designed around how online stores work. The e-commerce integration is deep.
Here are the real cost and limitation gotchas that push teams to look elsewhere:
- Overage fees: $0.36-$0.40 per extra ticket.
- AI Agent: $0.90 per resolved ticket.
The 7 alternatives below cover the same core job (customer support) with different trade-offs.
Gorgias by the numbers
Toolradar data: Gorgias's entry paid plan ($40/mo, billed monthly) ranks #5 of 8 for price among the Help Desk tools with a verified entry price and no stated unit, where the median is $29.50/mo. It is listed as an alternative to 51 other tools on Toolradar, ranking #3 of 31 in Help Desk. As of Nov 2026.
- #7 most-listed alternative in E-commerce, out of 362 tools in E-commerce. Source: Toolradar data, Nov 2026.
- #7 most-listed alternative in Customer Support, out of 290 tools in Customer Support. Source: Toolradar data, Nov 2026.
- #3 most-listed alternative in Live Chat, out of 59 tools in Live Chat. Source: Toolradar data, Nov 2026.
| Metric | Gorgias | Peer median | Position (1 is best) |
|---|---|---|---|
| Entry paid plan | $40/mo, billed monthly | $29.50/mo | #5 of 8 tools with no stated price unit, verified price |
| Free plan | No | 7 of 31 have one | n/a |
| Listed as an alternative to | 51 tools | 2 | #3 of 31 |
| User rating | 4.6/5 (across the web, 716 ratings) | 4.4/5 | #5 of 22 (joint) tools with 20+ reviews |
Listed as an alternative to: #3 on 2026-10-16 to #3 on 2026-11-02 (rank among 31 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Help Desk data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “Gorgias by the numbers”, Nov 2026.
Customer Support leaderboards from Toolradar data
Toolradar ranks Customer Support tools on one measure at a time, only where at least 8 tools have data. As of Nov 2026.
Lowest entry price, plans with no stated unit
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 89 tools with no stated price unit, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | Scout by Fini | $0.69/mo |
| 2 | Kayako | $1/mo |
| 2 | Twilio Flex | $1/mo |
| 4 | Siteground | $2.99/mo, billed monthly |
| 5 | Deskcord.chat | $4/mo, billed monthly |
Lowest entry price, per-user plans
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 42 tools priced per user, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | ClaimXperience | $5/user/mo, billed monthly |
| 2 | Easy8 | $6.90/user/mo, billed monthly |
| 3 | Klaus | $13/user/mo, billed monthly |
| 4 | EngageBay | $14.99/user/mo, billed monthly |
| 5 | Dialpad | $15/user/mo, billed monthly |
Lowest entry price, per-agent plans
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 15 tools priced per agent, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | Zammad | $5/agent/mo, billed yearly |
| 2 | osTicket | $12/agent/mo, billed monthly |
| 3 | Mojo Helpdesk | $14/agent/mo, billed monthly |
| 4 | Freshcaller | $15/agent/mo, billed monthly |
| 5 | Desku | $19/agent/mo, billed monthly |
A position exists only when at least 8 tools have data for that metric. 168 of 290 Customer Support tools have a verified price; the others publish none we could read (often "contact sales"). Advertising and placement fees are not inputs to any position. Visit counts include visits from every source. How we compute this. Cite this: Toolradar, “Customer Support leaderboards”, Nov 2026. Data licensed CC BY 4.0. All Customer Support statistics.
7 alternatives to Gorgias
Ranked by G2 and Capterra ratings, media mentions, and editor review, plus how directly they replace Gorgias.
- 1
Zoho Desk
Free plan Cheaper than GorgiasCustomer service software for businesses
4.4 /5 across G2 and Capterra · 10,148 ratings, Sep 2026
Free plan available; paid prices not published
- 2
Zendesk for E-commerce
Paid Battle-tested at scaleOmnichannel e-commerce support with AI and automation
4.3 /5 across G2 and Capterra · 11,487 ratings, Sep 2026
From $19/agent/mo, billed monthly
- 3
Freshdesk
Paid Battle-tested at scaleScale support with smart ticketing, automation, and AI
4.4 /5 on G2 · 3,771 ratings, Sep 2026
From $19/agent/mo, billed monthly
- 4
Liveagent
Paid Battle-tested at scaleUnified omnichannel customer support for growing teams
4.0 /5 across G2, Capterra and SourceForge · 2,616 ratings, Sep 2026
From $15/mo, billed monthly
- 5
Help Scout
PaidCustomer support for growing teams
4.4 /5 on G2 · 431 ratings, Sep 2026
From $25/user/mo, billed monthly
- 6
Richpanel
Free plan Cheaper than GorgiasAI-powered customer service platform for e-commerce to cut costs, boost agent productivity, and delight customers.
4.7 /5 on G2 · 94 ratings, Sep 2026
From $79/mo, billed monthly; free plan available
- 7
Re:amaze
PaidCustomer service and live chat for e-commerce brands
3.4 /5 across G2, Trustpilot and Capterra · 486 ratings, Sep 2026
From $29/user/mo, billed monthly
Frequently asked questions
What is the best alternative to Gorgias?
Based on real-signal scoring (G2 and Capterra ratings, media mentions, and editorial review), the top alternatives to Gorgias are Zoho Desk, Zendesk for E-commerce, Freshdesk. Each solves the same core job with different trade-offs on pricing, features, and integrations.
Is there a free alternative to Gorgias?
There is no fully free alternative in this list. Zoho Desk is freemium: a permanent free tier plus paid plans (Customer service software for businesses).
Why do people look for Gorgias alternatives?
Common reasons teams switch away from Gorgias: pricing that scales aggressively, missing integrations with the rest of their stack, performance or scale limits, or a specific feature gap in customer support. The alternatives on this page solve the same core problem with different trade-offs.
Side-by-side comparisons
In-depth comparison pages for Gorgias versus each alternative.
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