Zammad

Name: Zammad
Brand: Zammad
Price: 5 USD
Rating: 4.5 (17 reviews)

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Powerful helpdesk and ticketing software for exceptional customer service and team productivity.

From $5/agent/mo, billed yearly, free trial

Paid Customer Support AI Assistants Help Desk Productivity

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4.5 (17 across the web)

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Reviews on G2 Capterra

17 reviews tracked

The Bottom Line

Updated Oct 23, 2026

Price: From $5/agent/mo, billed yearly, free trial. Compare plans

Key facts

Centralizes multi-channel customer communication for efficient support.
Boosts team productivity with features like automation, reporting, and integrations.
Offers an intuitive interface and upcoming AI assistance to empower support agents.

Pros

Connects all communication channels into one platform.
Enhances team productivity with automation and smart features.
Provides helpful reporting and insights for better control.
Intuitive, quick, and easy-to-use interface.
Offers a free trial to get started quickly.

Cons

Specific pricing details are not immediately available on the homepage.
Advanced AI features are still in beta and not fully released yet.

What is Zammad?

Zammad is a comprehensive helpdesk and ticketing software designed to streamline customer support and enhance team productivity. It centralizes communication from various channels, allowing businesses to manage customer inquiries efficiently. The platform offers robust features for ticket management, reporting, and user rights, ensuring that support teams have everything they need to provide fast and knowledgeable assistance. Zammad is suitable for a wide range of businesses, from product and service support to wholesale, retail, and IT service desks. It helps organizations digitize internal processes, manage requests, and improve overall customer satisfaction. With upcoming AI features, Zammad aims to further empower agents by automating repetitive tasks like ticket summarization, prioritization, categorization, and assignment, while keeping human oversight central to the support process. The software emphasizes an intuitive, quick, and easy-to-use interface, enabling teams to focus on customer needs. It integrates with numerous third-party applications and communication platforms, providing a unified view of all customer interactions and operational data.

Available on: Web, iOS, Android

Data compiled by Toolradar Pricing checked Oct 23, 2026 · How we evaluate

Source zammad.com

Ratings Across the Web

4.5 (17 reviews)

Zammad holds an aggregate rating of 4.5 out of 5 from 17 reviews across G2 and Capterra, last checked September 17, 2026.

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Multi-channel communication integration
Ticket historization of changes
SLA / Escalations management
Knowledge Base
Full-text search
Time accounting
Parent / Child Relationship for tickets
REST API

Pricing Plans

Free Trial

Pricing checked Oct 23, 2026. Source: zammad.com/pricing, read Oct 23, 2026

Zammad plans and prices, checked October 2026
Plan	Price	Details
Starter	5$/agent/month (annually) or 7$/agent/month (monthly)	max. 5 agents Email support (8x5, CET) Channels: Email, Web Form, SMS +3 more Show less Text modules, macros, multilingualism, ticket history, mentions/watch, trigger, schedulers, business hours, branding 10 MB attachments + 10 GB disk space Data center in Germany, SSL encryption, device management, two-factor authentication (2FA)
Professional	15$/agent/month (annually) or 17$/agent/month (monthly)	max. 35 agents Email support (8x5, CET) Channels: Email, Web Form, SMS, Chat, Telegram +7 more Show less Text modules, multilingualism, ticket history, mentions/watch, trigger, macros, schedulers, business hours, branding Service Level Agreements (SLAs) Individual roles, individual ticket objects Knowledge Base (monolingual) 35 MB attachments + 25 GB disk space ISO27001-certified Data center Data center in Germany, SSL encryption, device management, two-factor authentication (2FA)
Plus	24$/agent/month (annually) or 26$/agent/month (monthly)	Unlimited agents Phone support (8x5, CET) Email support (8x5, CET) +13 more Show less Channels: Email, Web Form, SMS, Chat, Telegram, Facebook, WhatsApp Text modules, macros, multilingualism, trigger, ticket history, mentions/watch, schedulers, business hours, branding Core Workflows Service Level Agreements (SLAs) Integration with GitHub/GitLab Individual roles, individual ticket objects Expert-Mode for Conditions (AND/OR) Knowledge Base (multilingual) Zammad Standard Reporting Deeper Reporting possibilities (with Elasticsearch access via Grafana) 50 MB attachments + 50 GB disk space ISO27001-certified Data center Data center in Germany, SSL encryption, device management, two-factor authentication (2FA)
Business	2999$/year	Service: Mon-Fri (9.00 - 17.00 CET) Email support 6 hours max. response time +3 more Show less 15 service requests Bug escalations Security advisories
Enterprise	5999$/year	Initial assessment Service: Mon-Fri (8.00 - 18.00 CET) Email and phone support +5 more Show less 4 hours max. response time 45 service requests Bug escalations Security advisories 5% discount on additional services
Corporation	9999$/year	Initial assessment Service: Mon-Fri (8.00 - 20.00 CET) Email and phone support +6 more Show less 2 hours max. response time 95 service requests Bug escalations Patch level, minor release, and security patch updates Security advisories 10% discount on additional services

Calculate your cost View full pricing

Is Zammad worth the price?

Good value

The Business, Enterprise, and Corporation tiers, however, seem to shift focus to support contracts rather than software features, which might be confusing for some users.

This pricing structure is best for small to medium businesses prioritizing core helpdesk functionality and larger enterprises needing dedicated support.

Full Zammad pricing: every plan, hidden costs and alternatives

How Zammad's pricing compares

Zammad starts at $5/agent/mo, billed yearly. Its direct competitors are priced on a different basis (per user, or in another currency), so each entry price below is shown with its own unit and currency and is not ranked against the others.

Zammad

$5/agent/mo, billed yearly

Zendesk

$19/mo, billed monthly

Freshdesk

$19/agent/mo, billed monthly

Front

$25/mo, billed monthly

FreshService

$19/mo, billed monthly

Kustomer

$139/user/mo, billed monthly

Jira Service Management

$21/agent/mo, billed monthly

Entry paid plan, monthly price (billing term shown per row), in each tool's own currency. Pricing checked Oct 23, 2026.

Zammad by the numbers

Toolradar data: Zammad's entry paid plan ($5/agent/mo, billed yearly) ranks #1 of 15 for price among the Customer Support tools with a verified entry price per agent, where the median is $20/agent/mo. As of Nov 2026.

Zammad compared with 290 Customer Support tools on Toolradar, as of Nov 2026
Metric	Zammad	Peer median	Position (1 is best)
Entry paid plan	$5/agent/mo, billed yearly	$20/agent/mo	#1 of 15 tools priced per agent, verified price
Free plan	No	33% have one	n/a
Listed as an alternative to	1 tool	2	#171 of 290 (joint)

Listed as an alternative to: #164 on 2026-10-16 to #171 on 2026-11-02 (rank among 290 tools, 1 is best).

Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Customer Support data · How we compute this. Advertising and placement fees are not inputs to any position.

Cite this: Toolradar, “Zammad by the numbers”, Nov 2026.

Reviews

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4.5/5

Across 17 verified user reviews on G2, Capterra

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Best Zammad Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

Zendesk Paid

Complete customer service solution

4.3

Freshdesk Paid

Scale support with smart ticketing, automation, and AI

4.4

Front Paid

Unify customer conversations, automate workflows, and boost team efficiency

4.3

FreshService Paid

AI-powered ITSM platform for simple, scalable IT service and business team collaboration.

4.6

Kustomer Paid

Unified CRM customer service with AI assistance

4.5

Jira Service Management Freemium

Unite teams on a single AI-powered platform to deliver service at scale.

3.9

See all customer support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Zammad alternatives 6+ tools ranked, pricing + verdict per pick Zammad vs Zendesk Head-to-head: features, pricing, who wins Zammad vs Freshdesk Head-to-head: features, pricing, who wins Zammad vs Front Head-to-head: features, pricing, who wins

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Zammad FAQ

How does Zammad help streamline customer support operations?

Zammad centralizes communication from various channels into a single platform, allowing businesses to manage customer inquiries efficiently. It provides robust features for ticket management, reporting, and user rights, which helps support teams deliver fast and knowledgeable assistance. This consolidation of tools enhances overall team productivity.

Which teams benefit most from using Zammad?

Zammad is suitable for a wide range of businesses and teams, including product and service support, wholesale, retail, and IT service desks. It helps organizations digitize internal processes and manage requests, making it ideal for any team focused on customer satisfaction and efficient request handling.

How is Zammad priced?

Zammad is a paid product and does not include a permanently free tier. While specific pricing details are not immediately available, it offers a free trial for users to get started quickly and evaluate its features.

How does Zammad compare to Zendesk for customer support?

Zammad, like Zendesk, is a comprehensive helpdesk and ticketing software designed to streamline customer support. Zammad emphasizes connecting all communication channels into one platform and offers an intuitive interface, while also providing helpful reporting and insights for better control over operations.

What kind of limitations should users be aware of with Zammad?

One limitation is that specific pricing details are not immediately available, requiring users to explore further for cost information. Additionally, Zammad's advanced AI features, which aim to automate tasks like ticket summarization and prioritization, are currently in beta and not yet fully released.

Can Zammad integrate with other applications and communication platforms?

Yes, Zammad integrates with numerous third-party applications and communication platforms. This capability provides users with a unified view of all customer interactions and operational data, enhancing the overall support workflow and data management.

How will Zammad's upcoming AI features enhance agent productivity?

Zammad's upcoming AI features are designed to empower agents by automating repetitive tasks. These include ticket summarization, prioritization, categorization, and assignment, all while ensuring human oversight remains central to the support process.

How does Zammad pricing compare with other Customer Support tools?

Zammad's entry paid plan ($5/agent/mo, billed yearly) ranks #1 of 15 for price among the Customer Support tools with a verified entry price per agent, where the median is $20/agent/mo. Prices are read on each vendor's own pricing page and compared only with tools priced on the same basis. Source: Toolradar, Nov 2026.

Source: zammad.com

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