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TL;DR - Gladly
- Gladly is a customer service platform built around people, not tickets
- It provides a single conversation history across all channels with AI assistance
- Custom pricing based on agent seats and volume
Pricing: Paid only
Best for: Enterprises & pros
Score: 82/100
Pros & Cons
Pros
- Customer-centric support
- Good for e-commerce
- Omnichannel
- Modern interface
- Good integrations
Cons
- Expensive
- Enterprise focus
- Learning curve
- Complex setup
- Per-user pricing
Key Features
Customer servicePeople-centeredTimeline viewChannelsIntegrationsAI features
Pricing Plans
Hero
Contact Sales
- For 10+ agents
- Omnichannel support
- Customer timelines
- Integrations
Superhero
Contact Sales
- For enterprises
- Heavy usage
- Advanced features
- Priority support
AI Sidekick
$0.6/conversation
- Usage-based
- AI-assisted responses
- Minimum volume required
About Gladly
By Toolradar Team·
Gladly approaches customer service differently. Instead of tickets, every conversation is part of a lifelong thread with each customer—service that knows who you're talking to.
The timeline shows every past interaction. Agents have context immediately. The experience feels personal.
Customer service teams wanting to actually know their customers choose Gladly for people-centered support.
Reviews
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Gladly FAQ
Is Gladly free?
Gladly doesn't offer a free tier. It uses enterprise pricing based on the size and needs of your support organization.
What is Gladly?
Gladly is a customer service platform built around people rather than tickets. It shows a complete customer history across all channels in one continuous conversation.
Gladly vs Zendesk?
Gladly takes a more personal, people-first approach versus Zendesk's ticket-based model. Zendesk has more features but Gladly creates better customer experiences.
Source: gladly.com