Gladly

Name: Gladly
Brand: Gladly
Price: 0.6 USD
Rating: 4.7 (1285 reviews)

Unclaimed Editor reviewed

Customer service platform focused on people

Customer Support Help Desk CRM

Visit Website

4.7(1,285 across the web)

PaidVisit Website

Reviews onG2CapterraSourceForge

1285 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Customer-centric support

Biggest con

Expensive

TL;DR - Gladly

Gladly is a customer service platform built around people, not tickets
It provides a single conversation history across all channels with AI assistance
Custom pricing based on agent seats and volume

Pricing: Paid only

Best for: Enterprises & pros

4.7/5 across review platforms

What is Gladly?

Editorial review

Gladly approaches customer service differently. Instead of tickets, every conversation is part of a lifelong thread with each customer-service that knows who you're talking to. The timeline shows every past interaction. Agents have context immediately. The experience feels personal. Customer service teams wanting to actually know their customers choose Gladly for people-centered support.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourcegladly.com ↗

Pros & Cons

Pros

Customer-centric support
Good for e-commerce
Omnichannel
Modern interface
Good integrations

Cons

Expensive
Enterprise focus
Learning curve
Complex setup
Per-user pricing

Ratings Across the Web

4.7(1,285 reviews)

SourceForge67 reviews

4.3/5

Ratings aggregated from independent review platforms. Learn more

Key Features

Customer servicePeople-centeredTimeline viewChannelsIntegrationsAI features

Pricing Plans

Hero

Contact Sales

For 10+ agents
Omnichannel support
Customer timelines
Integrations

Superhero

Contact Sales

For enterprises
Heavy usage
Advanced features
Priority support

AI Sidekick

$0.6/conversation

Usage-based
AI-assisted responses
Minimum volume required

Calculate your cost View full pricing

Reviews

4.7/5

Across 1,285 verified user reviews on G2, Capterra, SourceForge

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Best Gladly Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

HubSpotFreemium

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ZendeskPaid

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FreshdeskFreemium

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IntercomPaid

AI-first customer service platform

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Zoho CRMFreemium

CRM for sales and marketing teams

4.1

Comm100Paid

AI-powered omnichannel customer service platform for seamless support and accelerated resolution.

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Gladly alternatives6+ tools ranked, pricing + verdict per pick Gladly vs HubSpotHead-to-head: features, pricing, who wins Gladly vs ZendeskHead-to-head: features, pricing, who wins Gladly vs FreshdeskHead-to-head: features, pricing, who wins

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Gladly FAQ

Is Gladly free?

Gladly doesn't offer a free tier. It uses enterprise pricing based on the size and needs of your support organization.

What is Gladly?

Gladly is a customer service platform built around people rather than tickets. It shows a complete customer history across all channels in one continuous conversation.

Gladly vs Zendesk?

Gladly takes a more personal, people-first approach versus Zendesk's ticket-based model. Zendesk has more features but Gladly creates better customer experiences.

Source: gladly.com

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