Gladly
UnclaimedCustomer service platform focused on people
TL;DR - Gladly
- Gladly is a customer service platform built around people, not tickets
- It provides a single conversation history across all channels with AI assistance
- Custom pricing based on agent seats and volume
Pricing: Paid only
Best for: Enterprises & professionals
Score: 82/100
Pricing
Paid
View pricing Gladly requires a paid subscription.
About Gladly
Gladly approaches customer service differently. Instead of tickets, every conversation is part of a lifelong thread with each customer—service that knows who you're talking to.
The timeline shows every past interaction. Agents have context immediately. The experience feels personal.
Customer service teams wanting to actually know their customers choose Gladly for people-centered support.
Reviews
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Write a ReviewGladly FAQ
Gladly doesn't offer a free tier. It uses enterprise pricing based on the size and needs of your support organization.
Gladly is a customer service platform built around people rather than tickets. It shows a complete customer history across all channels in one continuous conversation.
Gladly takes a more personal, people-first approach versus Zendesk's ticket-based model. Zendesk has more features but Gladly creates better customer experiences.