Gladly vs Freshdesk: Which Should You Choose in 2026?
Choosing between Gladly and Freshdesk comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Gladly
Customer service platform focused on people
Best for you if:
- • Gladly is a customer service platform built around people, not tickets
- • It provides a single conversation history across all channels with AI assistance
Freshdesk
Intuitive customer support software
Best for you if:
- • You want the higher-rated option (8.5/10 vs 8.2/10)
- • You want to try before committing
- • Cloud-based customer support software
- • Affordable alternative to Zendesk
| At a Glance |  Gladly |  Freshdesk |
|---|---|---|
Price | Paid | Free + Paid |
Best For | Help Desk | Help Desk |
Rating | 82/100 | 85/100 |
| Feature | Gladly | Freshdesk |
|---|---|---|
| Pricing Model | Paid | Freemium |
| Editorial Score | 82 | 85 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskCall Center | Help DeskLive Chat |
How Gladly and Freshdesk Compare
Gladly
Customer service platform focused on people
Paid · 82/100 score
Freshdesk
Intuitive customer support software
Free tier available · 85/100 score
Who Should Use What?
On a budget?
Freshdesk has a free tier. Gladly is paid only.
Go with: Freshdesk
Want the highest-rated option?
Gladly: 82/100. Freshdesk: 85/100.
Go with: Freshdesk
Value user reviews?
Neither has user reviews yet.
Go with: Freshdesk
3 Questions to Help You Decide
What's your budget?
Gladly is paid. Freshdesk is freemium. Freshdesk lets you start free.
What's your use case?
Both are help desk tools. Compare their specific features to decide.
How important are ratings?
Freshdesk scores higher: 85/100 vs 82/100.
Key Takeaways
Freshdesk
- Higher score: 85/100 vs 82
- Free tier available
- Our pick for this comparison
Gladly
The Bottom Line
Freshdesk (85/100) is our pick.
Frequently Asked Questions
Is Gladly or Freshdesk better?
Freshdesk scores 85/100 in our evaluation. Gladly is paid and Freshdesk is freemium.
What are Gladly and Freshdesk used for?
Gladly: Customer service platform focused on people. Freshdesk: Intuitive customer support software.
What does Gladly cost vs Freshdesk?
Gladly is a paid tool. Freshdesk is freemium (free tier + paid plans). Visit their websites for detailed pricing.