Alternatives
Best Gladly alternatives in 2026
Data compiled by Toolradar Updated How we rate
Cite this list: Toolradar, best Gladly alternatives 2026, toolradar.com/alternatives/gladly
6 direct alternatives to Gladly, compared on pricing, features, and best-for use cases. Pick the right replacement without the marketing fluff.
Quick answer
- HubSpot is the top alternative to Gladly on our list, followed by Zendesk and Zoho CRM.
- 1 of the 6 alternatives has a free plan, starting with Zoho CRM.
- Highest rated: Comm100, 4.6 out of 5 from 168 ratings, Sep 2026.
- 6 alternatives
- 1 with a free plan
Top 3 alternatives to Gladly
HubSpot
#1 Top pickCRM platform for scaling businesses
Starting price
From $7 /mo
Cheapest paid plan, monthly, as of November 2026
3.9 /5 across Trustpilot, TrustRadius, PeerSpot and more · 19,150 ratings, Sep 2026
Our take
Best overall
Zendesk
#2Complete customer service solution
Starting price
From $19 /mo
Cheapest paid plan, monthly, as of November 2026
4.3 /5 across G2 and Capterra · 11,165 ratings, Sep 2026
Zoho CRM
#3Affordable sales and customer management for cost-conscious organizations
Starting price
From $20 /mo
Cheapest paid plan, monthly, as of November 2026
4.2 /5 across G2 and Capterra · 9,945 ratings, Sep 2026
Our take
Best free tier
Gladly vs 6 alternatives
| Tool | Starting price (Nov 2026) | Free plan | Rating |
|---|---|---|---|
 | Price: Contact sales | Free plan: No | 4.5 out of 5, from 1,181 ratings across SourceForge and G2 (1,181) |
| Price: $7/mo | Free plan: No | 3.9 out of 5, from 19,150 ratings across Trustpilot, TrustRadius, PeerSpot and more (19,150) |
| Price: $19/mo | Free plan: No | 4.3 out of 5, from 11,165 ratings across G2 and Capterra (11,165) |
| Price: $20/mo | Free plan: Yes | 4.2 out of 5, from 9,945 ratings across G2 and Capterra (9,945) |
 | Price: $29/mo | Free plan: No | 4.5 out of 5, from 3,906 ratings on G2 (3,906) |
 | Price: $19/mo | Free plan: No | 4.4 out of 5, from 3,771 ratings on G2 (3,771) |
 | Price: $39/mo | Free plan: No | 4.6 out of 5, from 168 ratings across G2 and Capterra (168) |
Why people consider alternatives to Gladly
Gladly approaches customer service differently. Instead of tickets, every conversation is part of a lifelong thread with each customer-service that knows who you're talking to. The timeline shows every past interaction.
Here are the real cost and limitation gotchas that push teams to look elsewhere:
- Minimum agent count for Hero tier (10+)
- Minimum volume required for AI Sidekick
The 6 alternatives below cover the same core job (customer support) with different trade-offs.
Gladly by the numbers
Toolradar data: It is listed as an alternative to 20 other tools on Toolradar, ranking #4 of 31 in Help Desk. As of Nov 2026.
- #23 (joint) most-listed alternative in Customer Support, out of 290 tools in Customer Support. Source: Toolradar data, Nov 2026.
- #45 (joint) most-listed alternative in CRM, out of 514 tools in CRM. Source: Toolradar data, Nov 2026.
- #4 most-listed alternative in Help Desk, out of 31 tools in Help Desk. Source: Toolradar data, Nov 2026.
| Metric | Gladly | Peer median | Position (1 is best) |
|---|---|---|---|
| Free plan | No | 7 of 31 have one | n/a |
| Listed as an alternative to | 20 tools | 2 | #4 of 31 |
| User rating | 4.5/5 (across the web, 1,181 ratings) | 4.4/5 | #10 of 22 tools with 20+ reviews |
Listed as an alternative to: #4 on 2026-10-16 to #4 on 2026-11-02 (rank among 31 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. All Help Desk data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “Gladly by the numbers”, Nov 2026.
Customer Support leaderboards from Toolradar data
Toolradar ranks Customer Support tools on one measure at a time, only where at least 8 tools have data. As of Nov 2026.
Lowest entry price, plans with no stated unit
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 89 tools with no stated price unit, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | Scout by Fini | $0.69/mo |
| 2 | Kayako | $1/mo |
| 2 | Twilio Flex | $1/mo |
| 4 | Siteground | $2.99/mo, billed monthly |
| 5 | Deskcord.chat | $4/mo, billed monthly |
Lowest entry price, per-user plans
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 42 tools priced per user, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | ClaimXperience | $5/user/mo, billed monthly |
| 2 | Easy8 | $6.90/user/mo, billed monthly |
| 3 | Klaus | $13/user/mo, billed monthly |
| 4 | EngageBay | $14.99/user/mo, billed monthly |
| 5 | Dialpad | $15/user/mo, billed monthly |
Lowest entry price, per-agent plans
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 15 tools priced per agent, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | Zammad | $5/agent/mo, billed yearly |
| 2 | osTicket | $12/agent/mo, billed monthly |
| 3 | Mojo Helpdesk | $14/agent/mo, billed monthly |
| 4 | Freshcaller | $15/agent/mo, billed monthly |
| 5 | Desku | $19/agent/mo, billed monthly |
A position exists only when at least 8 tools have data for that metric. 168 of 290 Customer Support tools have a verified price; the others publish none we could read (often "contact sales"). Advertising and placement fees are not inputs to any position. Visit counts include visits from every source. How we compute this. Cite this: Toolradar, “Customer Support leaderboards”, Nov 2026. Data licensed CC BY 4.0. All Customer Support statistics.
6 alternatives to Gladly
Ranked by G2 and Capterra ratings, media mentions, and editor review, plus how directly they replace Gladly.
- 1
HubSpot
Paid Battle-tested at scaleCRM platform for scaling businesses
3.9 /5 across Trustpilot, TrustRadius, PeerSpot and more · 19,150 ratings, Sep 2026
From $7/mo, billed monthly
- 2
Zendesk
Paid Battle-tested at scaleComplete customer service solution
4.3 /5 across G2 and Capterra · 11,165 ratings, Sep 2026
From $19/mo, billed monthly
- 3
Zoho CRM
Free plan Cheaper than GladlyAffordable sales and customer management for cost-conscious organizations
4.2 /5 across G2 and Capterra · 9,945 ratings, Sep 2026
From $20/user/mo, billed monthly; free plan available
- 4
Intercom
Paid Battle-tested at scaleAI-first customer service platform
4.5 /5 on G2 · 3,906 ratings, Aug 2026
From $29/mo, billed monthly
- 5
Freshdesk
Paid Battle-tested at scaleScale support with smart ticketing, automation, and AI
4.4 /5 on G2 · 3,771 ratings, Sep 2026
From $19/agent/mo, billed monthly
- 6
Comm100
PaidAI-powered omnichannel customer service platform for seamless support and accelerated resolution.
4.6 /5 across G2 and Capterra · 168 ratings, Sep 2026
From $39/agent/mo, billed monthly
Frequently asked questions
What is the best alternative to Gladly?
Based on real-signal scoring (G2 and Capterra ratings, media mentions, and editorial review), the top alternatives to Gladly are HubSpot, Zendesk, Zoho CRM. Each solves the same core job with different trade-offs on pricing, features, and integrations.
Is there a free alternative to Gladly?
There is no fully free alternative in this list. Zoho CRM is freemium: a permanent free tier plus paid plans (Affordable sales and customer management for cost-conscious organizations).
Why do people look for Gladly alternatives?
Common reasons teams switch away from Gladly: pricing that scales aggressively, missing integrations with the rest of their stack, performance or scale limits, or a specific feature gap in customer support. The alternatives on this page solve the same core problem with different trade-offs.
Side-by-side comparisons
In-depth comparison pages for Gladly versus each alternative.
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