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TL;DR - Intercom
- AI-powered customer service
- Live chat and help desk
- Fin AI Agent for automation
Pricing: Paid only
Best for: Enterprises & pros
Score: 88/100
Pros & Cons
Pros
- Powerful Fin AI agent
- Unified inbox for all channels
- Strong automation capabilities
Cons
- Expensive for small teams
- Complex pricing model
Key Features
AI chatbotLive chatHelp centerTicketingProduct toursEmail automationCustomer data platform
Pricing Plans
14-day Free TrialEssential
$29/seat/month
- Messenger
- Fin AI Agent
- Shared inbox
- Public help center
Advanced
$85/seat/month
- All Essential features
- Workflow automation
- Multiple team inboxes
- 20 free Lite seats
Expert
Custom
- All Advanced features
- Enterprise security
- Custom SLA
About Intercom
By Toolradar Team·
Intercom is a customer communication platform that combines AI-powered chatbots, live chat, help center, and email automation for customer support and engagement.
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Intercom FAQ
What is Intercom?
Intercom is a customer communication platform that combines AI-powered support, live chat, help desk, and email automation to help businesses engage and support customers.
What is Fin AI Agent?
Fin is Intercom's AI-powered chatbot that can automatically resolve customer questions. It costs $0.99 per successful resolution.
Does Intercom integrate with other tools?
Yes, Intercom integrates with hundreds of tools including Salesforce, HubSpot, Slack, Jira, and many CRM and support platforms.
Can Intercom work with my existing help desk?
Yes, Fin AI Agent can work standalone with existing platforms like Zendesk and Salesforce for $0.99 per resolution.
Is Intercom suitable for small businesses?
Yes, the Essential plan starts at $29/seat/month annually and includes core features. However, costs can add up with AI usage and add-ons.
Source: intercom.com
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