TL;DR - Intercom
- Turn conversations into customers
- Live chat, bots, and help desk in one platform
- Product tours onboard users automatically
Pricing: Paid only
Best for: Enterprises & professionals
Score: 79/100
Pricing Plans
14-day free trialEssential
$29/seat/month
Annual ($39 monthly)
- Fin AI Agent $0.99/resolution
- Shared inbox
- Basic features
Most Popular
Advanced
$85/seat/month
Annual ($99 monthly)
- Automation tools
- AI capabilities
- Workflows
Expert
$132/seat/month
Annual ($139 monthly)
- Collaboration
- Security features
- Advanced reporting
About Intercom
Intercom pioneered conversational support with a messenger that sits on your site. Chat, help center, and automation—customer communication that feels modern.
The messenger experience shaped the industry. The platform has grown comprehensive. The design is polished.
Companies wanting modern customer communication often start evaluating with Intercom.
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Intercom FAQ
Intercom offers a 14-day free trial but no permanent free plan. Their Starter plan begins at $74/month for small businesses. Pricing is based on features and conversation volume.
Intercom Starter costs $74/month (2 seats, basic features). Pro and Premium plans have custom pricing based on seats, contacts, and features. Add-on products like Fin AI Agent cost extra.
Fin is Intercom's AI agent that resolves customer questions automatically using your help content. It can handle up to 50% of support volume, works 24/7, and escalates complex issues to humans.
Intercom includes live chat, AI chatbots, help center, ticketing, email campaigns, product tours, in-app messages, and a shared inbox. It's designed for customer engagement across the entire journey.
Intercom integrates with Salesforce, HubSpot, Slack, Stripe, Segment, Jira, GitHub, and 350+ apps. It also offers APIs and webhooks for custom integrations.
Intercom focuses on conversational support with modern messaging and AI. Zendesk is more traditional ticketing-focused with stronger enterprise features. Intercom is often preferred by SaaS and tech companies.
Yes, Intercom Premium includes SSO, advanced permissions, SLA management, custom bots, and dedicated support. It's designed for larger teams with complex support and security requirements.