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Free live chat with unlimited agents, ticketing, and CRM

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Reviews onG2Capterra
257 reviews tracked

The Bottom Line

Entry price

Free, no paid tier

Biggest pro

Completely free

Biggest con

Revenue from upsells

TL;DR - tawk.to

  • Tawk.to is a free live chat and messaging app for websites
  • It provides real-time chat with unlimited agents and customization
  • Completely free, paid add-ons available
Pricing: Free forever
Best for: Individuals & startups
4.3/5 across review platforms

What is tawk.to?

Editorial review
tawk.to is a free live chat software offering unlimited agents, chat history, ticketing, knowledge base, and CRM features with optional premium add-ons.

Available on: Web

Pros & Cons

Pros

  • Completely free
  • Unlimited agents
  • Good features

Cons

  • Revenue from upsells
  • Branding on free

Ratings Across the Web

4.3(257 reviews)

Ratings aggregated from independent review platforms. Learn more

Key Features

Live chatEmail ticketingKnowledge baseCRMScreen sharingVideo callsFile transferGeo-IP trackingAutomated translationIn-chat paymentsReporting45+ languages

Pricing Plans

Free Forever

Free

  • Unlimited agents
  • Unlimited concurrent chats
  • Unlimited chat history
  • Live chat software
  • Email ticketing
  • Knowledge base
  • CRM contacts
  • Chat pages
  • 45+ languages

Reviews

4.3/5

Across 257 verified user reviews on G2, Capterra

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tawk.to FAQ

Is tawk.to really free?

Yes, tawk.to is 100% free with unlimited agents, chats, and history. Revenue comes from optional add-ons.

What are the premium add-ons?

Optional paid features include branding removal, AI Assist, and hired professional chat agents at $1/hour.

How many agents can I have?

Unlimited agents are included in the free plan with no restrictions.

Does tawk.to support video calls?

Yes, video and voice calls are included free along with screen sharing capabilities.

How does tawk.to make money?

Tawk.to generates revenue from 1% of users who purchase add-ons and hired agent services.

Source: tawk.to

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