tawk.to

Name: tawk.to
Brand: tawk.to
Rating: 4.3 (257 reviews)

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Free live chat with unlimited agents, ticketing, and CRM

Live Chat Customer Support Communication

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4.3(257 across the web)

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Reviews onG2Capterra

257 reviews tracked

The Bottom Line

Entry price

Free, no paid tier

Biggest pro

Completely free

Biggest con

Revenue from upsells

TL;DR - tawk.to

Tawk.to is a free live chat and messaging app for websites
It provides real-time chat with unlimited agents and customization
Completely free, paid add-ons available

Pricing: Free forever

Best for: Individuals & startups

4.3/5 across review platforms

What is tawk.to?

Editorial review

tawk.to is a free live chat software offering unlimited agents, chat history, ticketing, knowledge base, and CRM features with optional premium add-ons.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourcetawk.to ↗

Pros & Cons

Pros

Completely free
Unlimited agents
Good features

Cons

Revenue from upsells
Branding on free

Ratings Across the Web

4.3(257 reviews)

Ratings aggregated from independent review platforms. Learn more

Key Features

Live chatEmail ticketingKnowledge baseCRMScreen sharingVideo callsFile transferGeo-IP trackingAutomated translationIn-chat paymentsReporting45+ languages

Pricing Plans

Pricing checked Jul 13, 2026

Free Forever

Free

Unlimited agents
Unlimited concurrent chats
Unlimited chat history
Live chat software
Email ticketing
Knowledge base
CRM contacts
Chat pages

Calculate your cost View full pricing

Reviews

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4.3/5

Across 257 verified user reviews on G2, Capterra

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Best tawk.to Alternatives

Top alternatives based on features, pricing, and user needs.

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IntercomPaid

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GorgiasPaid

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All tawk.to alternatives7+ tools ranked, pricing + verdict per pick tawk.to vs Zoho DeskHead-to-head: features, pricing, who wins tawk.to vs ZendeskHead-to-head: features, pricing, who wins tawk.to vs FreshdeskHead-to-head: features, pricing, who wins

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tawk.to FAQ

How does tawk.to support customer communication beyond live chat?

tawk.to provides a comprehensive suite of tools for customer communication, including ticketing and a knowledge base. These features allow businesses to manage support requests efficiently and offer self-service options to customers.

Which teams benefit most from using tawk.to?

Customer support and communication teams will find tawk.to particularly useful due to its live chat, ticketing, and CRM functionalities. Its ability to support unlimited agents makes it suitable for teams of any size.

How is tawk.to priced?

tawk.to is free to use, offering its core live chat, ticketing, and CRM features without requiring a paid plan. The company generates revenue through optional premium add-ons.

Can businesses remove tawk.to branding from their live chat widget?

The free version of tawk.to includes branding on its live chat widget. Businesses looking to remove this branding would need to explore the available premium add-ons.

How does tawk.to compare to Freshdesk for live chat and customer support?

Unlike Freshdesk, tawk.to offers its live chat, ticketing, and CRM features completely free of charge, including support for unlimited agents. Freshdesk typically operates on a tiered pricing model with varying feature sets.

Does tawk.to offer features for managing customer relationships?

Yes, tawk.to includes CRM functionalities designed to help businesses manage their customer interactions and data. This allows for a more organized approach to customer support and engagement.

Source: tawk.to

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