tawk.to

Name: tawk.to
Brand: tawk.to
Rating: 4.6 (548 reviews)

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Free live chat with unlimited agents, ticketing, and CRM

Free, no paid tier

Free Customer Support Live Chat Communication

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4.6 (548 across the web)

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Reviews on G2 Capterra

548 reviews tracked

The Bottom Line

Updated Oct 2, 2026

Price: Free, no paid tier. Compare plans

Key facts

Tawk.to is a free live chat and messaging app for websites
It provides real-time chat with unlimited agents and customization
Completely free, paid add-ons available

Pros

Completely free
Unlimited agents
Good features

Cons

Revenue from upsells
Branding on free

What is tawk.to?

tawk.to is a free live chat software offering unlimited agents, chat history, ticketing, knowledge base, and CRM features with optional premium add-ons.

Available on: Web

Data compiled by Toolradar Pricing checked Oct 2, 2026 · How we evaluate

Source tawk.to

Ratings Across the Web

4.6 (548 reviews)

tawk.to holds an aggregate rating of 4.6 out of 5 from 548 reviews across G2 and Capterra, last checked September 17, 2026.

Ratings aggregated from independent review platforms. Learn more

Key Features

Live chat
Email ticketing
Knowledge base
CRM
Screen sharing
Video calls
File transfer
Geo-IP tracking
Automated translation
In-chat payments
Reporting
45+ languages

Pricing Plans

Pricing checked Oct 2, 2026. Source: tawk.to, read Oct 2, 2026

tawk.to plans and prices, checked October 2026
Plan	Price	Details
Free Forever	$0	Unlimited agents Unlimited concurrent chats Unlimited chat history +6 more Show less Live chat software Email ticketing Knowledge base CRM contacts Chat pages 45+ languages

View full pricing

Is tawk.to worth the price?

Great value

tawk.to's pricing is incredibly generous, offering a fully-featured live chat solution for free.

The 'Free Forever' tier includes unlimited agents and chats, which is virtually unheard of in the market. This model is best for businesses of all sizes looking for a robust live chat solution without a recurring subscription cost.

Hidden Costs & Gotchas

Hired Agents at $1/hour can add up

Full tawk.to pricing: every plan, hidden costs and alternatives

tawk.to by the numbers

tawk.to compared with 53 Live Chat tools on Toolradar, as of Oct 2026
Metric	tawk.to	Peer median	Position (1 is best)
Free plan	Yes	45% have one	n/a
Listed as an alternative to	6 tools	2	#15 of 53 (joint)
User rating	4.6/5 (across the web, 548 ratings)	4.5/5	#4 of 34 (joint) tools with 20+ reviews

Each position is counted among the tools that have data for that row, as noted under it. All Live Chat data · How we compute this. Advertising and placement fees are not inputs to any position.

Cite this: Toolradar, “tawk.to by the numbers”, Oct 2026.

Reviews

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4.6/5

Across 548 verified user reviews on Capterra, G2

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Best tawk.to Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

Zoho Desk Freemium

Customer service software for businesses

4.4

Zendesk Paid

Complete customer service solution

4.3

Intercom Paid

AI-first customer service platform

4.5

Freshdesk Paid

Scale support with smart ticketing, automation, and AI

4.4

Drift Paid

Conversational marketing platform

4.4

Livechat Paid

Customer service chat software

4.0

Gorgias Paid

Customer support built for e-commerce, with deep store integration

4.6

See all customer support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All tawk.to alternatives 7+ tools ranked, pricing + verdict per pick tawk.to vs Zoho Desk Head-to-head: features, pricing, who wins tawk.to vs Zendesk Head-to-head: features, pricing, who wins tawk.to vs Intercom Head-to-head: features, pricing, who wins

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tawk.to FAQ

How does tawk.to support customer communication beyond live chat?

tawk.to provides a comprehensive suite of tools for customer communication, including ticketing and a knowledge base. These features allow businesses to manage support requests efficiently and offer self-service options to customers.

Which teams benefit most from using tawk.to?

Customer support and communication teams will find tawk.to particularly useful due to its live chat, ticketing, and CRM functionalities. Its ability to support unlimited agents makes it suitable for teams of any size.

How is tawk.to priced?

tawk.to is free to use, offering its core live chat, ticketing, and CRM features without requiring a paid plan. The company generates revenue through optional premium add-ons.

Can businesses remove tawk.to branding from their live chat widget?

The free version of tawk.to includes branding on its live chat widget. Businesses looking to remove this branding would need to explore the available premium add-ons.

How does tawk.to compare to Freshdesk for live chat and customer support?

Unlike Freshdesk, tawk.to offers its live chat, ticketing, and CRM features completely free of charge, including support for unlimited agents. Freshdesk typically operates on a tiered pricing model with varying feature sets.

Does tawk.to offer features for managing customer relationships?

Yes, tawk.to includes CRM functionalities designed to help businesses manage their customer interactions and data. This allows for a more organized approach to customer support and engagement.

Source: tawk.to

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