Livechat vs tawk.to: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Livechat and tawk.to side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, tawk.to leads on higher user rating and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Livechat
Customer service chat software
Best for you if:
- • You want good live chat tool
tawk.to
Free live chat with unlimited agents, ticketing, and CRM
Best for you if:
- • You want a fully free tool (Livechat requires payment)
| At a Glance | Livechat | tawk.to |
|---|---|---|
Starts at | From $20/mo, billed monthly Starter plan | Free 100% free |
Category | Customer Support Live Chat | Customer Support Live Chat |
Rating | 4.0/5 Capterra 4.6 · G2 4.5 · SourceForge 2.3 2,049 reviews | 4.6/5 Capterra 4.6 · G2 4.5 548 reviews |
Free plan | No | Yes |
Watch out for | Starter tier is limited to 1 user | Hired Agents at $1/hour can add up |
Choose Livechat or tawk.to?
Choose Livechat if
- You want good live chat tool
- You want many integrations
Choose tawk.to if
- You want a fully free tool (Livechat requires payment)
- You want completely free
- You want unlimited agents
In-Depth Analysis
Livechat
Customer service chat software
LiveChat's pricing is on the higher side compared to some market alternatives, especially the Starter tier at $20/agent/month for just one user and limited history.
Watch out
Starter tier is limited to 1 user
Strengths
- Pro: Good live chat tool
- Pro: Many integrations
- Pro: Chatbot builder
- Pro: Good analytics
- Pro: Reliable
Weaknesses
- Con: Expensive
- Con: Per-seat pricing
- Con: Features spread across products
- Con: UI dated
- Con: Better modern alternatives
Key features
tawk.to
Free live chat with unlimited agents, ticketing, and CRM
tawk.to's pricing is incredibly generous, offering a fully-featured live chat solution for free.
Watch out
Hired Agents at $1/hour can add up
Strengths
- Pro: Completely free
- Pro: Unlimited agents
- Pro: Good features
Weaknesses
- Con: Revenue from upsells
- Con: Branding on free
Key features
Plans and prices: Livechat vs tawk.to
| Tool | Plans and prices | Source |
|---|---|---|
| Livechat |
| livechat.com/pricing read Oct 20, 2026 |
| tawk.to |
| tawk.to read Oct 2, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Livechat pricing and tawk.to pricing.
Key Takeaways
Livechat
- Choose if you want customer service chat software
tawk.to
- Higher user rating: 4.6/5 vs 4.0/5
- Has a free plan
What the data shows
On the data below, tawk.to leads on higher user rating and a free plan. We do not name an overall winner for this pair.
- tawk.to has the higher user rating (4.0/5 from 2,049 reviews for Livechat, 4.6/5 from 548 reviews for tawk.to).
- Livechat starts at $20/mo, billed monthly; tawk.to has no public paid plan price on file.
- Only tawk.to has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Livechat and tawk.to compare in 2026?
On the data below, tawk.to leads on higher user rating and a free plan. We do not name an overall winner for this pair. tawk.to has the higher user rating (4.0/5 from 2,049 reviews for Livechat, 4.6/5 from 548 reviews for tawk.to). Livechat starts at $20/mo, billed monthly; tawk.to has no public paid plan price on file. Only tawk.to has a free plan.
What are Livechat and tawk.to used for?
Livechat: Customer service chat software. tawk.to: Free live chat with unlimited agents, ticketing, and CRM.
What does Livechat cost vs tawk.to?
Livechat's cheapest paid plan is Starter at $20/mo, billed monthly. tawk.to is free. Prices read on the vendors' pricing pages, latest check Oct 20, 2026.
What's the main difference between Livechat and tawk.to?
Livechat's main strength: good live chat tool. tawk.to's main strength: completely free.