Livechat vs tawk.to: Which is Better in 2026?
Choosing between Livechat and tawk.to comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Livechat
Customer service chat software
Best for you if:
- • LiveChat is a customer service platform with live chat and ticketing
- • It enables real-time customer support with chatbots and analytics
tawk.to
Free live chat with unlimited agents, ticketing, and CRM
Best for you if:
- • You need something completely free
- • Tawk.to is a free live chat and messaging app for websites
- • It provides real-time chat with unlimited agents and customization
| At a Glance |  Livechat |  tawk.to |
|---|---|---|
Starts at | $20/moStarter | FreeFree tier available |
Best For | Live Chat | Live Chat |
Rating | 4.5/5 | 4.3/5 |
Free plan | No | Yes |
Choose Livechat or tawk.to?
Choose Livechat if
Customer service chat software
- Good live chat tool
- Many integrations
- Chatbot builder
Choose tawk.to if
Free live chat with unlimited agents, ticketing, and CRM
- Completely free
- Unlimited agents
- Good features
- You want a fully free tool (Livechat requires payment)
| Feature | Livechat | tawk.to |
|---|---|---|
| Pricing Model | Paid | Free |
| User Rating | ★4.5/5 2,362 reviews | ★4.3/5 257 reviews |
| Categories | Live ChatCustomer Support | Live ChatCustomer Support |
In-Depth Analysis
Livechat
Customer service chat software
Strengths
- +Good live chat tool
- +Many integrations
- +Chatbot builder
- +Good analytics
- +Reliable
Weaknesses
- -Expensive
- -Per-seat pricing
- -Features spread across products
- -UI dated
- -Better modern alternatives
Key features
tawk.to
Free live chat with unlimited agents, ticketing, and CRM
Strengths
- +Completely free
- +Unlimited agents
- +Good features
Weaknesses
- -Revenue from upsells
- -Branding on free
Key features
Pricing: Livechat vs tawk.to
| Plan | Livechat | tawk.to |
|---|---|---|
| Tier 1 | $20 Starter | Free Free Forever |
| Tier 2 | $41 Team | N/A |
| Tier 3 | $59 Business | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on Livechat pricing and tawk.to pricing.
Who Should Use What?
On a budget?
tawk.to is free. Livechat is paid.
Go with: tawk.to
Want the highest-rated option?
Livechat: 4.5/5 (2,362 reviews). tawk.to: 4.3/5 (257 reviews).
Go with: Livechat
Value user reviews?
Livechat: 2,362 reviews (4.5/5). tawk.to: 257 reviews (4.3/5).
Go with: Livechat
3 Questions to Help You Decide
What's your budget?
Livechat is paid. tawk.to is free. Go with tawk.to if free matters most.
What's your use case?
Both are live chat tools. Compare their specific features to decide.
How important are ratings?
Livechat is rated higher: 4.5/5 vs 4.3/5.
Key Takeaways
tawk.to
- Completely free
- Our pick for this comparison
Livechat
- Higher user rating: 4.5/5 vs 4.3/5
- Larger review base (2,362 reviews)
The Bottom Line
tawk.to is our pick.
Frequently Asked Questions
Is Livechat or tawk.to better?
tawk.to is rated in our evaluation. Livechat is paid and tawk.to is free.
What are Livechat and tawk.to used for?
Livechat: Customer service chat software. tawk.to: Free live chat with unlimited agents, ticketing, and CRM.
What does Livechat cost vs tawk.to?
Livechat is a paid tool. tawk.to is completely free. Visit their websites for detailed pricing.