Livechat vs tawk.to: Which Should You Choose in 2026?
Choosing between Livechat and tawk.to comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Livechat
Customer service chat software
Best for you if:
- • LiveChat is a customer service platform with live chat and ticketing
- • It enables real-time customer support with chatbots and analytics
tawk.to
Free live chat app
Best for you if:
- • You want the higher-rated option (8.0/10 vs 7.5/10)
- • You need something completely free
- • Tawk.to is a free live chat and messaging app for websites
- • It provides real-time chat with unlimited agents and customization
| At a Glance |  Livechat |  tawk.to |
|---|---|---|
Price | Paid | Free |
Best For | Help Desk | Help Desk |
Rating | 75/100 | 80/100 |
| Feature | Livechat | tawk.to |
|---|---|---|
| Pricing Model | Paid | Free |
| Editorial Score | 75 | 80 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskLive Chat | Help DeskKnowledge Base |
How Livechat and tawk.to Compare
Livechat
Customer service chat software
Paid · 75/100 score
tawk.to
Free live chat app
Free · 80/100 score
Who Should Use What?
On a budget?
tawk.to is free. Livechat is paid.
Go with: tawk.to
Want the highest-rated option?
Livechat: 75/100. tawk.to: 80/100.
Go with: tawk.to
Value user reviews?
Neither has user reviews yet.
Go with: tawk.to
3 Questions to Help You Decide
What's your budget?
Livechat is paid. tawk.to is free. Go with tawk.to if free matters most.
What's your use case?
Both are help desk tools. Compare their specific features to decide.
How important are ratings?
tawk.to scores higher: 80/100 vs 75/100.
Key Takeaways
tawk.to
- Higher score: 80/100 vs 75
- Completely free
- Our pick for this comparison
Livechat
The Bottom Line
tawk.to (80/100) is our pick.
Frequently Asked Questions
Is Livechat or tawk.to better?
tawk.to scores 80/100 in our evaluation. Livechat is paid and tawk.to is free.
What are Livechat and tawk.to used for?
Livechat: Customer service chat software. tawk.to: Free live chat app.
What does Livechat cost vs tawk.to?
Livechat is a paid tool. tawk.to is completely free. Visit their websites for detailed pricing.