Gorgias

Name: Gorgias
Brand: Gorgias
Price: 10 USD
Rating: 4.6 (673 reviews)

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Customer support helpdesk for e-commerce

Customer Support E-commerce Live Chat

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4.6(673 across the web)

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Reviews onG2Capterra

673 reviews tracked

The Bottom Line

Entry price

From $10/mo

Biggest pro

Best for e-commerce support

Biggest con

Expensive per ticket

TL;DR - Gorgias

Gorgias is a customer service helpdesk built specifically for e-commerce stores
It centralizes support channels and automates responses with deep Shopify integration
Offers paid tiers

Pricing: Paid only

Best for: Enterprises & pros

4.6/5 across review platforms

What is Gorgias?

Editorial review

Gorgias handles customer support for e-commerce businesses. Integrate with Shopify, access order data, resolve issues faster-support designed around how online stores work. The e-commerce integration is deep. Agents see order history immediately. Automation handles common questions. E-commerce brands wanting support that understands their business choose Gorgias for store-integrated customer service.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourcegorgias.com ↗

Pros & Cons

Pros

Best for e-commerce support
Shopify integration
Automation rules
Macros
Good analytics

Cons

Expensive per ticket
E-commerce focused only
Learning curve
Ticket limits
Automation complex

Ratings Across the Web

4.6(673 reviews)

Gorgias holds an aggregate rating of 4.6 out of 5 from 673 reviews across G2 and Capterra, last checked March 18, 2026.

Ratings aggregated from independent review platforms. Learn more

Key Features

E-commerce helpdeskAutomationShopify integrationMacrosRevenue trackingLive chat

Pricing Plans

Free Trial

Pricing checked Aug 23, 2026

Starter

$10/month

50 tickets

50 tickets/mo
Email & chat
150+ integrations
Macros & rules

Basic

$50/month

300 tickets

300 tickets/mo
All channels
Satisfaction surveys
Team management

Pro

$300/month

2K tickets

2K tickets/mo
Revenue stats
Advanced automation

Advanced

$750/month

5K tickets

5K tickets/mo
Dedicated server
Custom integrations

Calculate your cost View full pricing

Is Gorgias worth the price?

70/100

Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.

However, the jump to $300/month for the Pro tier for 2K tickets, and the overage fees, can make it expensive for growing businesses with fluctuating ticket volumes. It's best for businesses with predictable, moderate ticket volumes that can optimize their tier selection.

Hidden Costs & Gotchas

Overage fees

$0.36-$0.40 per extra ticket.

AI Agent

$0.90 per resolved ticket.

Higher tiers are significantly more expensive.

How Gorgias Compares to Competitors

Compared to Zendesk, which starts around $55/agent/month, Gorgias' $10 Starter tier is significantly cheaper for very low volume. However, for higher volumes, Gorgias' ticket-based pricing can quickly become more expensive than per-agent models like Freshdesk, especially with the $0.36-$0.40 overage fees.

How Gorgias's pricing compares

At $10/mo, Gorgias is mid-range of its 5 direct competitors ($8.33 to $299/mo across the set).

Salesforce

$8.33

Gorgias

$10

$29

$29

$29

$299

Entry paid plan, monthly. Pricing checked Aug 23, 2026.

Reviews

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4.6/5

Across 673 verified user reviews on G2, Capterra

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Best Gorgias Alternatives

Top alternatives based on features, pricing, and user needs.

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IntercomPaid

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Zoho InventoryFreemium

Manage stock, orders, and fulfillment for growing businesses

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TrengoPaid

All-in-one customer engagement platform

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Comm100Paid

AI-powered omnichannel customer service platform for seamless support and accelerated resolution.

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Gorgias alternatives7+ tools ranked, pricing + verdict per pick Gorgias vs SalesforceHead-to-head: features, pricing, who wins Gorgias vs ZendeskHead-to-head: features, pricing, who wins Gorgias vs FreshdeskHead-to-head: features, pricing, who wins

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Gorgias FAQ

How does Gorgias specifically benefit e-commerce customer support teams?

Gorgias provides a customer support helpdesk designed for e-commerce businesses, allowing agents to integrate with platforms like Shopify and access order data immediately. This deep e-commerce integration helps resolve customer issues faster by providing relevant context directly within the support interface.

Which teams would most benefit from using Gorgias?

E-commerce brands seeking customer service that is deeply integrated with their online store operations would benefit most from Gorgias. It is particularly suited for teams that need to quickly access order history and leverage automation for common customer inquiries.

How does Gorgias compare to Zendesk for e-commerce support?

Gorgias is specifically designed as a customer support helpdesk for e-commerce, offering deep integrations with platforms like Shopify and immediate access to order data. In contrast, while Zendesk is a broader customer service solution, Gorgias focuses exclusively on the unique needs and workflows of online stores.

What kind of limitations should users be aware of with Gorgias?

Users should be aware that Gorgias is primarily focused on e-commerce, which means its features are tailored to that specific industry. It can also be expensive per ticket, has ticket limits, and its automation features may have a learning curve due to their complexity.

How is Gorgias priced?

Gorgias is offered as a paid product and does not include a permanently free tier. Its pricing model is based on factors like ticket volume, which can lead to it being expensive per ticket.

Can Gorgias automate responses to common customer questions?

Yes, Gorgias includes automation rules and macros designed to handle common customer questions efficiently. These features help streamline support workflows and reduce the manual effort required for repetitive inquiries.

Does Gorgias offer analytical tools for support performance?

Yes, Gorgias provides good analytics capabilities, allowing teams to track and evaluate their customer support performance. These insights can help e-commerce businesses optimize their support operations.

Source: gorgias.com

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