TL;DR - Gorgias
- Gorgias is a customer service helpdesk built specifically for e-commerce stores
- It centralizes support channels and automates responses with deep Shopify integration
- Plans start at $10/month for up to 50 tickets
Pricing: Paid only
Best for: Enterprises & pros
4.6/5 across review platforms
Pros & Cons
Pros
- Best for e-commerce support
- Shopify integration
- Automation rules
- Macros
- Good analytics
Cons
- Expensive per ticket
- E-commerce focused only
- Learning curve
- Ticket limits
- Automation complex
Ratings Across the Web
4.6(673 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
E-commerce helpdeskAutomationShopify integrationMacrosRevenue trackingLive chat
Pricing Plans
Free TrialStarter
$10/month
50 tickets
- 50 tickets/mo
- Email & chat
- 150+ integrations
- Macros & rules
Basic
$50/month
300 tickets
- 300 tickets/mo
- All channels
- Satisfaction surveys
- Team management
Pro
$300/month
2K tickets
- 2K tickets/mo
- Revenue stats
- Advanced automation
Advanced
$750/month
5K tickets
- 5K tickets/mo
- Dedicated server
- Custom integrations
About Gorgias
By Toolradar Team·
Gorgias handles customer support for e-commerce businesses. Integrate with Shopify, access order data, resolve issues faster—support designed around how online stores work.
The e-commerce integration is deep. Agents see order history immediately. Automation handles common questions.
E-commerce brands wanting support that understands their business choose Gorgias for store-integrated customer service.
Reviews
No reviews yet. Be the first to review Gorgias!
Best Gorgias Alternatives
Top alternatives based on features, pricing, and user needs.
Explore More
Gorgias FAQ
Is Gorgias free?
Gorgias doesn't have a free tier. Plans start at $10/month for the Starter plan designed for small e-commerce stores.
What is Gorgias?
Gorgias is a helpdesk platform built specifically for e-commerce. It integrates deeply with Shopify, showing order data alongside support tickets for faster resolution.
Gorgias vs Zendesk?
Gorgias is purpose-built for e-commerce with native Shopify integration. Zendesk is a general-purpose helpdesk. Choose Gorgias if you run an online store.
Source: gorgias.com