Gorgias

Name: Gorgias
Brand: Gorgias
Price: 40 USD
Rating: 4.6 (716 reviews)

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Customer support built for e-commerce, with deep store integration

From $40/mo, free trial

Paid Customer Support E-commerce Live Chat Help Desk

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4.6 (716 across the web)

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Reviews on G2 Capterra

716 reviews tracked

The Bottom Line

Updated Sep 1, 2026

Price: From $40/mo, free trial. Compare plans

Key facts

Gorgias is a customer service helpdesk built specifically for e-commerce stores
It centralizes support channels and automates responses with deep Shopify integration
Offers paid tiers

Pros

Best for e-commerce support
Shopify integration
Automation rules
Macros
Good analytics

Cons

Expensive per ticket
E-commerce focused only
Learning curve
Ticket limits
Automation complex

What is Gorgias?

Editorial review

Gorgias handles customer support for e-commerce businesses. Integrate with Shopify, access order data, resolve issues faster-support designed around how online stores work. The e-commerce integration is deep. Agents see order history immediately. Automation handles common questions. E-commerce brands wanting support that understands their business choose Gorgias for store-integrated customer service.

Available on: Web

Louis Corneloup Updated Sep 1, 2026 · how we evaluate Source gorgias.com ↗

Ratings Across the Web

4.6 (716 reviews)

Gorgias holds an aggregate rating of 4.6 out of 5 from 716 reviews across G2 and Capterra, last checked September 17, 2026.

Ratings aggregated from independent review platforms. Learn more

Key Features

E-commerce helpdesk
Automation
Shopify integration
Macros
Revenue tracking
Live chat

Pricing Plans

Free Trial

Pricing checked Oct 4, 2026

Gorgias plans and prices, checked October 2026
Plan	Price	Details
Starter	$40 / mo	50 tickets / month 30 automated interactions Helpdesk $10/mo (then $0.40 per-ticket fee past limit) +1 more Show less AI Agent $30/mo (then $1.50 per automated interaction fee past limit)
Basic	$77 / mo	300 tickets / month 30 automated interactions Helpdesk $50/mo (then $0.40 per-ticket fee past limit) +1 more Show less AI Agent $27/mo (then $1.50 per automated interaction fee past limit)
Pro	$471 / mo	2,000 tickets / month 190 automated interactions Helpdesk $300/mo (then $0.36 per-ticket fee past limit) +1 more Show less AI Agent $171/mo (then $1.50 per automated interaction fee past limit)
Advanced	$1,227 / mo	5,000 tickets / month 530 automated interactions Helpdesk $750/mo (then $0.36 per-ticket fee past limit) +1 more Show less AI Agent $477/mo (then $1.50 per automated interaction fee past limit)
Custom	Talk to sales	For teams over 5,000 conversations a month Complex security, compliance, or integration needs SSO (SAML), audit logs, SCIM provisioning +5 more Show less Unlimited Help Centers, API at 4 requests per second Custom DPA or MSA, plus security review support Dedicated CSM and solutions architect New Actions, deeper integrations, and custom automations Proactive knowledge-gap detection that keeps AI answers accurate

Calculate your cost View full pricing

Is Gorgias worth the price?

Good value

It's best for businesses with predictable, moderate ticket volumes that can optimize their tier selection.

Full Gorgias pricing: every plan, hidden costs and alternatives

How Gorgias's pricing compares

At $40/mo, billing unit not specified, Gorgias is mid-range of its 6 comparable direct competitors ($15 to $79/mo across the set).

Liveagent

$15

Zendesk for E-commerce

$19

Freshdesk

$19

Help Scout

$22

Re:amaze

$29

Gorgias

$40

Richpanel

$79

Entry paid plan, monthly. Pricing checked Oct 4, 2026.

Reviews

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4.6/5

Across 716 verified user reviews on G2, Capterra

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Best Gorgias Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

Zoho Desk Freemium

Customer service software for businesses

4.4

Zendesk for E-commerce Paid

Omnichannel e-commerce support with AI and automation

4.3

Freshdesk Paid

Scale support with smart ticketing, automation, and AI

4.4

Liveagent Paid

Unified omnichannel customer support for growing teams

4.0

Help Scout Paid

Customer support for growing teams

4.4

Richpanel Freemium

AI-powered customer service platform for e-commerce to cut costs, boost agent productivity, and delight customers.

4.7

Re:amaze Paid

Customer service and live chat for e-commerce brands

3.4

See all customer support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Gorgias alternatives 7+ tools ranked, pricing + verdict per pick Gorgias vs Zoho Desk Head-to-head: features, pricing, who wins Gorgias vs Zendesk for E-commerce Head-to-head: features, pricing, who wins Gorgias vs Freshdesk Head-to-head: features, pricing, who wins

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Gorgias FAQ

How does Gorgias help an e-commerce store handle order-related inquiries?

Gorgias integrates directly with Shopify to show agents the full order history for each customer, so they can answer order status, returns, and shipping questions without switching tabs. Automation rules can handle common order questions like tracking requests, reducing the need for manual replies.

How does Gorgias compare to Zendesk for e-commerce support?

Gorgias is built specifically for e-commerce and offers deep Shopify integration that shows order data immediately, while Zendesk is a general-purpose help desk that requires custom setup to access order information. Gorgias also includes automation rules and macros tailored for common e-commerce scenarios.

What are the main trade-offs of using Gorgias for customer support?

Gorgias is focused exclusively on e-commerce, so it may not suit businesses outside that space. It can be expensive per ticket and has ticket limits, and its automation features have a learning curve that requires time to configure properly.

Which teams benefit most from using Gorgias?

E-commerce support teams that handle a high volume of order-related questions benefit most from Gorgias, because its deep store integration and automation rules reduce response times. Teams using Shopify will find the tightest integration, but any online store can leverage its e-commerce-focused workflows.

How is Gorgias priced?

Gorgias is a paid product with no permanently free tier; it uses a per-ticket pricing model. Plans are based on the number of tickets handled each month, so costs scale with support volume.

Can Gorgias automate responses to common customer questions?

Yes, Gorgias includes automation rules that can trigger automatic replies for frequently asked questions, such as order status or return policies. Agents can also use macros to insert pre-written responses quickly, speeding up repetitive tasks.

Which e-commerce platform does Gorgias integrate with most deeply?

Gorgias integrates most deeply with Shopify, allowing agents to view order history, customer details, and product information directly within the support interface. This integration eliminates the need to switch between the help desk and the store admin.

How does Gorgias help agents resolve issues faster?

Gorgias displays the customer's order history and account details immediately when a ticket opens, so agents have context without asking repetitive questions. Automation rules can also pre-fill responses or route tickets to the right team, reducing resolution time.

Source: gorgias.com

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