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Gorgias

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Customer support helpdesk for e-commerce

Customer SupportE-commerceLive Chat
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Reviews onG2Capterra
673 reviews tracked

The Bottom Line

Entry price

From $10/mo

Biggest pro

Best for e-commerce support

Biggest con

Expensive per ticket

TL;DR - Gorgias

  • Gorgias is a customer service helpdesk built specifically for e-commerce stores
  • It centralizes support channels and automates responses with deep Shopify integration
  • Plans start at $10/month for up to 50 tickets
Pricing: Paid only
Best for: Enterprises & pros
4.6/5 across review platforms

What is Gorgias?

Editorial review
Gorgias handles customer support for e-commerce businesses. Integrate with Shopify, access order data, resolve issues faster-support designed around how online stores work. The e-commerce integration is deep. Agents see order history immediately. Automation handles common questions. E-commerce brands wanting support that understands their business choose Gorgias for store-integrated customer service.

Available on: Web

how we evaluateSourcegorgias.com ↗

Pros & Cons

Pros

  • Best for e-commerce support
  • Shopify integration
  • Automation rules
  • Macros
  • Good analytics

Cons

  • Expensive per ticket
  • E-commerce focused only
  • Learning curve
  • Ticket limits
  • Automation complex

Ratings Across the Web

4.6(673 reviews)
G2541 reviews
4.6/5
Capterra132 reviews
4.6/5

Ratings aggregated from independent review platforms. Learn more

Key Features

E-commerce helpdeskAutomationShopify integrationMacrosRevenue trackingLive chat

Pricing Plans

Free Trial

Pricing checked Jul 14, 2026

Starter

$10/month

50 tickets

  • 50 tickets/mo
  • Email & chat
  • 150+ integrations
  • Macros & rules

Basic

$50/month

300 tickets

  • 300 tickets/mo
  • All channels
  • Satisfaction surveys
  • Team management

Pro

$300/month

2K tickets

  • 2K tickets/mo
  • Revenue stats
  • Advanced automation

Advanced

$750/month

5K tickets

  • 5K tickets/mo
  • Dedicated server
  • Custom integrations
Calculate your costView full pricing

How Gorgias's pricing compares

At $10/mo, Gorgias is mid-range of its 5 direct competitors ($8.33 to $299/mo across the set).

Salesforce
$8.33
Gorgias
$10
Intercom
$29
Zoho Inventory
$29
Comm100
$29
Trengo
$299

Entry paid plan, monthly. Pricing checked Jul 14, 2026.

Reviews

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4.6/5

Across 673 verified user reviews on G2, Capterra

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Best Gorgias Alternatives

Top alternatives based on features, pricing, and user needs.

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SalesforcePaid

The CRM that defined the category for sales, service, and marketing

4.4
Zendesk logo
ZendeskPaid

Complete customer service solution

4.3
Freshdesk logo
FreshdeskFreemium

Intuitive customer support software

4.4
Intercom logo
IntercomPaid

AI-first customer service platform

4.5
Zoho Inventory logo
Zoho InventoryFreemium

Manage stock, orders, and fulfillment for growing businesses

4.5
Trengo logo
TrengoPaid

All-in-one customer engagement platform

4.2
Comm100 logo
Comm100Paid

AI-powered omnichannel customer service platform for seamless support and accelerated resolution.

4.4
See all customer support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Gorgias alternatives7+ tools ranked, pricing + verdict per pickGorgias vs SalesforceHead-to-head: features, pricing, who winsGorgias vs ZendeskHead-to-head: features, pricing, who winsGorgias vs FreshdeskHead-to-head: features, pricing, who wins

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Gorgias FAQ

How does Gorgias specifically benefit e-commerce customer support teams?

Gorgias provides a customer support helpdesk designed for e-commerce businesses, allowing agents to integrate with platforms like Shopify and access order data immediately. This deep e-commerce integration helps resolve customer issues faster by providing relevant context directly within the support interface.

Which teams would most benefit from using Gorgias?

E-commerce brands seeking customer service that is deeply integrated with their online store operations would benefit most from Gorgias. It is particularly suited for teams that need to quickly access order history and leverage automation for common customer inquiries.

How does Gorgias compare to Zendesk for e-commerce support?

Gorgias is specifically designed as a customer support helpdesk for e-commerce, offering deep integrations with platforms like Shopify and immediate access to order data. In contrast, while Zendesk is a broader customer service solution, Gorgias focuses exclusively on the unique needs and workflows of online stores.

What kind of limitations should users be aware of with Gorgias?

Users should be aware that Gorgias is primarily focused on e-commerce, which means its features are tailored to that specific industry. It can also be expensive per ticket, has ticket limits, and its automation features may have a learning curve due to their complexity.

How is Gorgias priced?

Gorgias is offered as a paid product and does not include a permanently free tier. Its pricing model is based on factors like ticket volume, which can lead to it being expensive per ticket.

Can Gorgias automate responses to common customer questions?

Yes, Gorgias includes automation rules and macros designed to handle common customer questions efficiently. These features help streamline support workflows and reduce the manual effort required for repetitive inquiries.

Does Gorgias offer analytical tools for support performance?

Yes, Gorgias provides good analytics capabilities, allowing teams to track and evaluate their customer support performance. These insights can help e-commerce businesses optimize their support operations.

Source: gorgias.com

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