Gorgias

Name: Gorgias
Brand: Gorgias
Price: 10 USD
Rating: 4.6 (673 reviews)

Unclaimed Editor reviewed

Customer support helpdesk for e-commerce

Customer Support E-commerce Live Chat

Visit Website

4.6(673 across the web)

PaidVisit Website

Reviews onG2Capterra

673 reviews tracked

The Bottom Line

Entry price

From $10/mo

Biggest pro

Best for e-commerce support

Biggest con

Expensive per ticket

TL;DR - Gorgias

Gorgias is a customer service helpdesk built specifically for e-commerce stores
It centralizes support channels and automates responses with deep Shopify integration
Plans start at $10/month for up to 50 tickets

Pricing: Paid only

Best for: Enterprises & pros

4.6/5 across review platforms

What is Gorgias?

Editorial review

Gorgias handles customer support for e-commerce businesses. Integrate with Shopify, access order data, resolve issues faster-support designed around how online stores work. The e-commerce integration is deep. Agents see order history immediately. Automation handles common questions. E-commerce brands wanting support that understands their business choose Gorgias for store-integrated customer service.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourcegorgias.com ↗

Pros & Cons

Pros

Best for e-commerce support
Shopify integration
Automation rules
Macros
Good analytics

Cons

Expensive per ticket
E-commerce focused only
Learning curve
Ticket limits
Automation complex

Ratings Across the Web

4.6(673 reviews)

Ratings aggregated from independent review platforms. Learn more

Key Features

E-commerce helpdeskAutomationShopify integrationMacrosRevenue trackingLive chat

Pricing Plans

Free Trial

Starter

$10/month

50 tickets

50 tickets/mo
Email & chat
150+ integrations
Macros & rules

Basic

$50/month

300 tickets

300 tickets/mo
All channels
Satisfaction surveys
Team management

Pro

$300/month

2K tickets

2K tickets/mo
Revenue stats
Advanced automation

Advanced

$750/month

5K tickets

5K tickets/mo
Dedicated server
Custom integrations

Calculate your cost View full pricing

How Gorgias's pricing compares

At $10/mo, Gorgias is mid-range of its 5 direct competitors ($8.33 to $299/mo across the set).

Salesforce

$8.33

Gorgias

$10

$29

$29

$29

$299

Entry paid plan, monthly.

Reviews

4.6/5

Across 673 verified user reviews on G2, Capterra

Add your hands-on experience to help the next buyer.

Write a Toolradar review

Best Gorgias Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

SalesforcePaid

The CRM that defined the category for sales, service, and marketing

4.4

ZendeskPaid

Complete customer service solution

4.3

FreshdeskFreemium

Intuitive customer support software

4.4

IntercomPaid

AI-first customer service platform

4.5

Zoho InventoryFreemium

Manage stock, orders, and fulfillment for growing businesses

4.5

TrengoPaid

All-in-one customer engagement platform

4.2

Comm100Paid

AI-powered omnichannel customer service platform for seamless support and accelerated resolution.

4.4

See all Customer Support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Gorgias alternatives7+ tools ranked, pricing + verdict per pick Gorgias vs SalesforceHead-to-head: features, pricing, who wins Gorgias vs ZendeskHead-to-head: features, pricing, who wins Gorgias vs FreshdeskHead-to-head: features, pricing, who wins

Explore More

Best Customer Support Tools Best E-commerce Tools Best Live Chat Tools

Gorgias FAQ

Is Gorgias free?

Gorgias doesn't have a free tier. Plans start at $10/month for the Starter plan designed for small e-commerce stores.

What is Gorgias?

Gorgias is a helpdesk platform built specifically for e-commerce. It integrates deeply with Shopify, showing order data alongside support tickets for faster resolution.

Gorgias vs Zendesk?

Gorgias is purpose-built for e-commerce with native Shopify integration. Zendesk is a general-purpose helpdesk. Choose Gorgias if you run an online store.

Source: gorgias.com

Guides & Articles

Best Customer Support Software in 2026

Features Gorgias

Best Helpdesk Software in 2026

Features Gorgias

Best In-App Messaging Tools in 2026

Expert guide

10 Best CRM for Ecommerce in 2026

10 min read