Salesforce

Name: Salesforce
Brand: Salesforce
Price: 25 USD
Rating: 4.4 (112319 reviews)

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The CRM that defined the category for sales, service, and marketing

CRM Sales Marketing Customer Support

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4.4(112,319 across the web)

PaidVisit Website

Reviews onG2Capterra

112319 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Industry standard

Biggest con

Expensive

TL;DR - Salesforce

The world's #1 CRM platform
Enterprise-grade with endless customization
Powers sales teams worldwide

Pricing: Paid only

Best for: Enterprises & pros

4.4/5 across review platforms

What is Salesforce?

Editorial review

Salesforce is the world's leading CRM platform for sales, service, and marketing. Sales Cloud manages deals and pipelines. Service Cloud handles customer support at scale. Marketing Cloud automates customer journeys. AppExchange offers thousands of business apps. The CRM that defined the category and powers enterprise businesses worldwide.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourcesalesforce.com ↗

Pros & Cons

Pros

Industry standard
Huge ecosystem
Highly customizable

Cons

Expensive
Complex setup

Ratings Across the Web

4.4(112,319 reviews)

G293,571 reviews

4.4/5

Capterra18,748 reviews

4.4/5

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

CRMSales CloudService CloudMarketing CloudEinstein AIAppExchangeAnalyticsAutomation

Pricing Plans

30-day Free Trial

Pricing checked Jul 12, 2026

Starter Suite

$25/user/month (billed annually)

Basic CRM for up to 10 users
Contact & lead management
Email integration
Mobile app
Basic reports & dashboards

Pro Suite

$100/user/month (billed annually)

Everything in Starter
Workflow automation
Forecasting
Advanced reporting
Marketing campaigns
Collaboration tools

Enterprise

$175/user/month (billed annually)

Everything in Pro
Advanced customization
Sales process management
Territory management
Advanced API access
Sandbox environments

Unlimited

$350/user/month (billed annually)

Everything in Enterprise
24/7 Premier Support included
Full sandbox access
Unlimited customization
Advanced analytics
Priority support

Einstein 1 Sales (Agentforce)

$550/user/month (billed annually)

Everything in Unlimited
Agentforce AI agents
Einstein AI predictive analytics
Data Cloud integration
AI-driven lead scoring
Generative AI for sales

Calculate your cost View full pricing

How Salesforce's pricing compares

At $8.33/mo, Salesforce is mid-range of its 6 direct competitors ($1.92 to $65/mo across the set).

Zoho CRM

$1.92

Salesforce

$8.33

$14

$15

$39

$49

Microsoft Dynamics 365

$65

Entry paid plan, monthly. Pricing checked Jul 12, 2026.

Reviews

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4.4/5

Across 112,319 verified user reviews on G2, Capterra

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Best Salesforce Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

HubSpotFreemium

CRM platform for scaling businesses

4.2

ActiveCampaignFreemium

Autonomous marketing platform with AI-powered email, SMS, and WhatsApp automation.

4.5

PipedrivePaid

Close more deals with AI-powered sales pipeline management

4.4

Microsoft Dynamics 365Paid

Enterprise CRM and ERP cloud solution

4.1

MarketoPaid

Orchestrate cross-channel campaigns with AI personalization and revenue attribution

4.2

FreshsalesFreemium

Close deals faster with AI-powered lead scoring and integrated communication

4.5

Zoho CRMFreemium

CRM for sales and marketing teams

4.1

SugarCRMPaid

CRM platform that delivers better customer experiences

4.2

See all CRM tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Salesforce alternatives8+ tools ranked, pricing + verdict per pick Salesforce vs HubSpotHead-to-head: features, pricing, who wins Salesforce vs ActiveCampaignHead-to-head: features, pricing, who wins Salesforce vs PipedriveHead-to-head: features, pricing, who wins

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Salesforce FAQ

How does Salesforce assist with customer support operations?

Salesforce's Service Cloud is designed to handle customer support at scale, providing tools and features to manage customer inquiries and service processes efficiently. It helps organizations streamline their customer service operations and improve response times.

Which teams benefit most from implementing Salesforce?

Salesforce is best suited for sales, service, and marketing teams within enterprise businesses worldwide. Its comprehensive platform helps these teams manage customer relationships, sales pipelines, customer support, and marketing automation.

How does Salesforce compare to Microsoft Dynamics 365?

Salesforce is widely recognized as the industry standard in CRM, offering a huge ecosystem and high customizability. While both are comprehensive CRM solutions, Salesforce is known for having defined the CRM category and powering enterprise businesses globally.

What kind of limitations should potential users consider with Salesforce?

Potential users should be aware that Salesforce can involve a complex setup process. Additionally, it is considered an expensive solution, which is a significant factor for budget considerations.

How is Salesforce priced?

Salesforce is a paid product and does not include a permanently free tier. Pricing is structured to support its comprehensive features and enterprise-grade capabilities.

Can Salesforce integrate with other business applications?

Yes, Salesforce offers an extensive AppExchange, which provides thousands of business apps for integration. This allows users to extend its functionality and connect with various other tools and services.

How does Salesforce support sales teams?

Salesforce's Sales Cloud is specifically designed to manage deals and pipelines for sales teams. It provides the tools necessary to track sales opportunities, manage customer interactions, and streamline the sales process.

Source: salesforce.com

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