SugarCRM

Name: SugarCRM
Brand: SugarCRM
Price: 59 USD
Rating: 3.3 (722 reviews)

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CRM platform that delivers better customer experiences

CRM Marketing Automation Sales Enablement Customer Support

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3.3(722 across the web)

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Reviews onSourceForgeTrustpilotG2Capterra

722 reviews tracked·2 press mentions

The Bottom Line

Entry price

Paid plans only

Biggest pro

Deep ERP integration (180+) ideal for manufacturing and distribution

Biggest con

15-user minimum on Sugar Sell plans is prohibitive for small teams

TL;DR - SugarCRM

B2B sales CRM with AI insights, 180+ ERP integrations, and no-code customization
Purpose-built for manufacturing, distribution, and wholesale companies
Sugar Sell from $59/user/mo (15-user min); Sugar Market from $1,000/mo

Pricing: Paid only

Best for: Enterprises & pros

3.3/5 across review platforms

What is SugarCRM?

Editorial review

SugarCRM is a B2B sales CRM platform that unifies customer data, sales automation, and AI-driven insights to help companies win, grow, and retain customers. With 180+ ERP integrations and no-code customization, it serves manufacturing, distribution, and wholesale companies that need deep operational integration alongside traditional CRM features. Sugar Sell handles pipeline and forecasting, Sugar Market provides marketing automation, and Sugar Serve powers customer support, all on a shared data platform. Trusted by 4,000+ companies across 120 countries with a 94% customer satisfaction rate.

Available on: Web, iOS, Android

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourcesugarcrm.com ↗

Pros & Cons

Pros

Deep ERP integration (180+) ideal for manufacturing and distribution
No-code customization lets admins tailor without developers
Unified platform covers sales, marketing, and service
On-premises deployment option for data-sensitive industries
AI features included in Advanced tier without separate AI add-on
94% customer satisfaction with dedicated support

Cons

15-user minimum on Sugar Sell plans is prohibitive for small teams
Starting at $59/user/month puts it in premium territory
UI looks dated compared to newer CRM platforms
Marketing module (Sugar Market) starts at $1,000/month separately
Ecosystem and app marketplace are smaller than Salesforce or HubSpot

Ratings Across the Web

3.3(722 reviews)

SugarCRM holds an aggregate rating of 3.3 out of 5 from 722 reviews across SourceForge, Trustpilot, G2 and Capterra, last checked September 17, 2026.

SourceForge53 reviews

4.6/5

Trustpilot251 reviews

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Account, contact, and opportunity managementAI-powered lead scoring and next-best-action recommendationsRevenue intelligence and sales forecastingMarketing automation with nurture campaigns and landing pagesCustomer service case management with SLA tracking180+ ERP integrations for operational data syncNo-code platform customization and workflow builderGenerative AI for email drafting and sentiment analysisGeo mapping and territory managementMobile app with offline access for field sales

Pricing Plans

Pricing checked Sep 8, 2026

Standard

$59/month

$59 per user per month, billed annually
15 user minimum
Accounts, leads, quotes, pipeline, basic support

Advanced

$85/month

$85 per user per month, billed annually
15 user minimum
Mail and calendar, case management, Sugar Predict add-ons

Premier

$135/month

$135 per user per month, billed annually
15 user minimum
Geo mapping, Discover, 2x storage, LinkedIn connector

Calculate your cost View full pricing

Is SugarCRM worth the price?

62/100

Sugar Sell publishes three annual list prices on sugarcrm.com/pricing: $59, $85, and $135 per user per month.

Every card is billed annually and requires 15 seats. That is $10,620 a year before you leave Standard.

Market and Serve are quote-only on the same page. This is best for a mid-market sales team that already knows it will buy 15 licenses.

Hidden Costs & Gotchas

15 user minimum on every published SKU. 5 sellers still pay for 15.

Prices are billed annually only. The page does not show a monthly list.

Sugar Market, Serve, Predict, and Intelligence sit next to Sell as separate products, not as $59 add-ons.

How SugarCRM's pricing compares

At $85/mo, SugarCRM is the most premium of its 5 direct competitors.

$1.92

$8.33

$15

$31.1

Microsoft Dynamics 365

$65

SugarCRM

$85

Entry paid plan, monthly. Pricing checked Sep 8, 2026.

Reviews

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3.3/5

Across 722 verified user reviews on Capterra, Trustpilot, SourceForge

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Best SugarCRM Alternatives

Top alternatives based on features, pricing, and user needs.

HubSpotFreemium

CRM platform for scaling businesses

3.9

SalesforcePaid

The CRM that defined the category for sales, service, and marketing

4.4

Zoho CRMFreemium

CRM for sales and marketing teams

4.2

Microsoft Dynamics 365Paid

Enterprise CRM and ERP cloud solution

4.1

OdooFreemium

All-in-one open-source business management software with a vast app ecosystem.

4.2

See all CRM tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

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SugarCRM FAQ

How does SugarCRM support manufacturing and distribution companies?

SugarCRM is designed for manufacturing, distribution, and wholesale companies by offering deep operational integration with over 180 ERP systems. This allows businesses to unify customer data with their existing operational data, providing a comprehensive view for sales, marketing, and service functions.

Which teams benefit most from SugarCRM?

SugarCRM is best suited for B2B sales, marketing, and customer support teams within mid-sized to large manufacturing, distribution, and wholesale companies. It provides a unified platform for managing customer relationships, automating sales processes, and delivering customer service.

How does SugarCRM compare to Salesforce regarding its ecosystem?

SugarCRM offers a smaller ecosystem and app marketplace compared to Salesforce. While SugarCRM provides extensive ERP integrations and no-code customization, Salesforce generally has a broader range of third-party applications available.

What kind of limitations should potential buyers consider with SugarCRM?

Potential buyers should note that SugarCRM has a 15-user minimum for its Sugar Sell plans, which may be prohibitive for smaller teams. Additionally, its user interface may appear dated compared to some newer CRM platforms on the market.

Does SugarCRM include a free tier?

No, SugarCRM does not include a permanently free tier. It is a paid product with plans starting at a premium price point per user per month, and its marketing module is priced separately.

Can users customize SugarCRM without needing developers?

Yes, SugarCRM offers no-code customization capabilities, allowing administrators to tailor the platform to their specific business needs without requiring developer intervention. This flexibility helps adapt the CRM to unique workflows and data requirements.

How does SugarCRM integrate AI features?

SugarCRM includes AI features within its Advanced tier without requiring a separate AI add-on. These AI-driven insights are designed to help companies win, grow, and retain customers by enhancing sales automation and data analysis.

Source: sugarcrm.com

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