SugarCRM
Claim this toolCRM platform that delivers better customer experiences
From $68/user/mo, billed monthly Visit WebsiteThe Bottom Line
- Price
- From $68/user/mo, billed monthly. Compare plans
Key facts
- B2B sales CRM with AI insights, 180+ ERP integrations, and no-code customization
- Purpose-built for manufacturing, distribution, and wholesale companies
- Sugar Sell from $59/user/mo (15-user min); Sugar Market from $1,000/mo
Pros
- Deep ERP integration (180+) ideal for manufacturing and distribution
- No-code customization lets admins tailor without developers
- Unified platform covers sales, marketing, and service
- On-premises deployment option for data-sensitive industries
- AI features included in Advanced tier without separate AI add-on
- 94% customer satisfaction with dedicated support
Cons
- 15-user minimum on Sugar Sell plans is prohibitive for small teams
- Starting at $59/user/month puts it in premium territory
- UI looks dated compared to newer CRM platforms
- Marketing module (Sugar Market) starts at $1,000/month separately
- Ecosystem and app marketplace are smaller than Salesforce or HubSpot
What is SugarCRM?
Available on: Web, iOS, Android
Ratings Across the Web
SugarCRM holds an aggregate rating of 3.3 out of 5 from 722 reviews across SourceForge, Trustpilot, G2 and Capterra, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
- Account, contact, and opportunity management
- AI-powered lead scoring and next-best-action recommendations
- Revenue intelligence and sales forecasting
- Marketing automation with nurture campaigns and landing pages
- Customer service case management with SLA tracking
- 180+ ERP integrations for operational data sync
- No-code platform customization and workflow builder
- Generative AI for email drafting and sentiment analysis
- Geo mapping and territory management
- Mobile app with offline access for field sales
Pricing Plans
Pricing checked Nov 2, 2026. Source: sugarcrm.com/pricing, read Nov 2, 2026
| Plan | Price | Details |
|---|---|---|
| Standard+ | $68 / user/month |
+1 more Show less
|
| Advanced+ | $98 / user/month |
+6 more Show less
|
| Premier+ | $155 / user/month |
+1 more Show less
|
| Advanced Precision+ | Contact us |
|
| Premier Precision+ | Contact us |
|
Is SugarCRM worth the price?
Every card is billed annually and requires 15 seats.
Market and Serve are quote-only on the same page. This is best for a mid-market sales team that already knows it will buy 15 licenses.
Hidden Costs & Gotchas
Prices assume annual billing
every published per-user price is quoted per user per month, billed annually, and no monthly-billing price is listed.
How SugarCRM's pricing compares
At $68/user/mo, billed monthly, SugarCRM is the most premium of its 5 comparable direct competitors.
Entry paid plan, monthly price, per user, billed monthly. Pricing checked Nov 2, 2026.
Recent pricing updates
Changes we detected on the SugarCRM pricing page.
- Plans changed: Standard+ added at $68 per user a month; Advanced+ added at $98 per user a month; Premier+ added at $155 per user a month; Advanced Precision+ added at Contact us; Premier Precision+ added at Contact us; Standard, Advanced, Premier removed.
SugarCRM by the numbers
Toolradar data: SugarCRM's entry paid plan ($68/user/mo, billed monthly) ranks #10 of 11 for price among the Sales Enablement tools with a verified entry price per user, where the median is $45/user/mo. As of Nov 2026.
| Metric | SugarCRM | Peer median | Position (1 is best) |
|---|---|---|---|
| Entry paid plan | $68/user/mo, billed monthly | $45/user/mo | #10 of 11 tools priced per user, verified price |
| Free plan | No | 29% have one | n/a |
| Listed as an alternative to | 5 tools | 3 | #26 of 76 (joint) |
| User rating | 3.3/5 (across the web, 722 ratings) | 4.6/5 | #55 of 55 tools with 20+ reviews |
Listed as an alternative to: #18 on 2026-10-16 to #26 on 2026-11-02 (rank among 76 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Sales Enablement data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “SugarCRM by the numbers”, Nov 2026.
Reviews
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Across 722 verified user reviews on Capterra, Trustpilot, SourceForge
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SugarCRM FAQ
How does SugarCRM support manufacturing and distribution companies?
Which teams benefit most from SugarCRM?
How does SugarCRM compare to Salesforce regarding its ecosystem?
What kind of limitations should potential buyers consider with SugarCRM?
Does SugarCRM include a free tier?
Can users customize SugarCRM without needing developers?
How does SugarCRM integrate AI features?
How does SugarCRM pricing compare with other Sales Enablement tools?
Source: sugarcrm.com