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Creatio

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AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale.

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TL;DR - Creatio

  • AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, workflows, or scale.
  • It unifies sales, service, and marketing on a single platform.
  • The platform offers AI-driven tools for enhanced customer engagement and operational efficiency.
Pricing: Paid only
Best for: Enterprises & pros
4.7/5 across review platforms

What is Creatio?

Editorial review
Creatio is an AI CRM and workflow platform that lets midsize and large organizations automate customer-facing and operational processes end to end. Its no-code environment, pre-built industry workflows, and AI agents allow teams to adapt processes without custom development.

Pros & Cons

Pros

  • Unified platform for CRM, Service, and Marketing, enabling end-to-end customer journey management.
  • No-code development tools empower business users to build and modify applications without extensive coding.
  • AI-powered capabilities for intelligent automation, data analysis, and personalized customer experiences.
  • Robust process automation engine for streamlining complex workflows and increasing operational efficiency.
  • Flexible and scalable architecture suitable for businesses of various sizes and industries.

Cons

  • Can have a steeper learning curve for new users due to its comprehensive feature set.
  • Pricing structure may be a significant investment for smaller businesses or startups.
  • Customization options, while powerful, might require specialized knowledge for advanced configurations.

Ratings Across the Web

4.7(437 reviews)

Ratings aggregated from independent review platforms. Learn more

Key Features

Sales CRMMarketing CRMService CRMNo-code platformAI CRMAI agents

Pricing Plans

Pricing checked Aug 1, 2026

Growth

$40/monthly

  • Per user pricing
  • No-code workflows
  • Standard CRM features
  • AI capabilities included

Enterprise

$75/monthly

  • Advanced automation
  • Full platform access
  • More AI tokens

Unlimited

$150/monthly

  • Maximum functionality
  • Unlimited users
  • Priority support

Sales/Marketing/Service

$15/monthly

  • Per module per user
  • Can be bundled
  • Add to any plan

Reviews

4.7/5

Across 437 verified user reviews on g2, capterra

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Creatio FAQ

What companies use Creatio?

Customers range from insurers and banks such as MetLife and CEC Bank to retail, real estate, and public sector organizations, including Howdens, Purplebricks, BSN SPORTS, and the City of Boston.

Is Creatio suitable for Enterprises?

Yes. Creatio is positioned for enterprise environments, meaning it handles large user bases and data volumes, offers role-based access and audit controls, includes AI features, and supports workflows that cross departments and geographies.

How lond does Creatio implementation takes?

Implementation time depends on project scope and complexity. Creatio's no-code environment, AI features, and pre-built workflows are designed to reduce build time, with the vendor citing cycles measured in weeks rather than months.

Source: creatio.com

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