Microsoft Dynamics 365
Claim this toolEnterprise CRM and ERP cloud solution
From $65/user/mo, billed monthly, free trialPositions Microsoft Dynamics 365 holds among the tools of each category it belongs to (Toolradar data, Nov 2026):
- #12 most-listed alternative in Sales, out of 286 tools in Sales. Source: Toolradar data, Nov 2026.
- #39 (joint) most-listed alternative in Finance, out of 643 tools in Finance. Source: Toolradar data, Nov 2026.
- #20 most-listed alternative in Customer Support, out of 290 tools in Customer Support. Source: Toolradar data, Nov 2026.
The Bottom Line
- Price
- From $65/user/mo, billed monthly, free trial. Compare plans
Key facts
- Microsoft Dynamics 365 is an AI-driven suite of CRM and ERP business applications.
- It aims to transform operations, improve customer experiences, and increase productivity through intelligent automation and insights.
- The platform offers a wide array of solutions for various business functions, emphasizing flexibility and cost efficiency.
Pros
- Utilizes AI-driven agents across CRM and ERP applications to enhance business processes and innovation.
- Offers a comprehensive suite of applications covering sales, service, finance, supply chain, and project operations.
- Provides significant cost savings, with one customer reporting a 40% reduction in total cost of ownership compared to previous solutions.
- Improves operational efficiency and productivity through generative AI, automation, IoT, and Mixed Reality capabilities.
- Highly flexible and adaptable, allowing businesses to customize solutions with apps from Microsoft Marketplace to meet specific industry needs.
Cons
- The extensive range of applications and features might lead to a steep learning curve for new users.
- Implementation and integration with existing systems could be complex and require significant resources.
- Pricing structures are not immediately transparent and require exploring different options for each application, potentially leading to unexpected costs.
What is Microsoft Dynamics 365?
Available on: Web
Ratings Across the Web
Microsoft Dynamics 365 holds an aggregate rating of 4.1 out of 5 from 7,475 reviews across G2 and Capterra, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
- Sales
- Customer service
- Marketing
- Finance
- Supply chain
Pricing Plans
30-day Free TrialPricing checked Oct 7, 2026. Source: dynamics.microsoft.com, read Oct 7, 2026
| Plan | Price | Details |
|---|---|---|
| Sales Professional | $65/user/month |
|
| Sales Enterprise | $105/user/month |
|
| Business Central Essentials | $70/user/month |
|
| Business Central Premium | $100/user/month |
|
Is Microsoft Dynamics 365 worth the price?
Microsoft Dynamics 365 offers a competitive pricing structure, particularly for its Enterprise CRM and ERP solutions.
While the Sales Professional tier at $65/user/month is reasonable for core CRM, the Sales Enterprise at $105/user/month provides significant value with AI and forecasting. Business Central Essentials at $70/user/month is a strong offering for full ERP functionality.
This pricing is best suited for medium to large enterprises seeking integrated business solutions.
Hidden Costs & Gotchas
Potential for data storage overage fees
How Microsoft Dynamics 365's pricing compares
At $65/user/mo, billed monthly, Microsoft Dynamics 365 is the most premium of its 3 comparable direct competitors.
Entry paid plan, monthly price, per user, billed monthly. Pricing checked Oct 7, 2026.
Microsoft Dynamics 365 by the numbers
Toolradar data: Microsoft Dynamics 365's entry paid plan ($65/user/mo, billed monthly) ranks #28 of 38 (joint) for price among the Sales tools with a verified entry price per user, where the median is $37.50/user/mo. It is listed as an alternative to 24 other tools on Toolradar, ranking #12 of 286 in Sales. As of Nov 2026.
- #12 most-listed alternative in Sales, out of 286 tools in Sales. Source: Toolradar data, Nov 2026.
- #39 (joint) most-listed alternative in Finance, out of 643 tools in Finance. Source: Toolradar data, Nov 2026.
- #20 most-listed alternative in Customer Support, out of 290 tools in Customer Support. Source: Toolradar data, Nov 2026.
| Metric | Microsoft Dynamics 365 | Peer median | Position (1 is best) |
|---|---|---|---|
| Entry paid plan | $65/user/mo, billed monthly | $37.50/user/mo | #28 of 38 (joint) tools priced per user, verified price |
| Free plan | No | 31% have one | n/a |
| Listed as an alternative to | 24 tools | 2 | #12 of 286 |
| User rating | 4.1/5 (across the web, 7,475 ratings) | 4.5/5 | #152 of 166 (joint) tools with 20+ reviews |
| Compare-page visits, last 30 days | 36 visits | 29 | #13 of 38 tools with 20+ compare-page visits |
Listed as an alternative to: #11 on 2026-10-16 to #12 on 2026-11-02 (rank among 286 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Sales data · How we compute this. Advertising and placement fees are not inputs to any position. Visit counts include visits from every source.
Cite this: Toolradar, “Microsoft Dynamics 365 by the numbers”, Nov 2026.
Reviews
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Across 7,475 verified user reviews on Capterra, G2
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Microsoft Dynamics 365 FAQ
How does Microsoft Dynamics 365 pricing compare with other Sales tools?
Source: dynamics.microsoft.com