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Customer Support Tools Statistics 2026

Live data on Customer Support software, computed from the Toolradar catalog. Ratings and review counts are aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge).

247

Customer Support tools published and tracked on Toolradar as of August 19, 2026.

See the best Customer Support toolsAll statistics

Last updated August 19, 2026. Reviewed by Louis Corneloup.

Key findings

  • Toolradar tracks 247 Customer Support tools as of August 19, 2026, 2% of its 10,235-tool directory.
  • Customer Support tools average 4.41 out of 5 across 203 rated tools and 296,612 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge).
  • 31% of Customer Support tools offer a free tier, 77 of 247.
  • 224 Customer Support tools were added to Toolradar during 2026, 91% of the category.
  • Retell AI is the highest-rated Customer Support tool at 4.8 out of 5 from 1,472 reviews.

Source: Toolradar catalog, computed live on August 19, 2026.

Headline numbers

Customer Support tools published on Toolradar

Source: Toolradar catalog, published status

247

Share of the whole Toolradar directory

Source: 247 of 10,235 published tools

2.4%

User reviews across Customer Support tools

Source: aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge), across 203 rated tools

296,612

Average Customer Support tool rating, weighted by review volume

Source: aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge); unweighted mean 4.43 / 5 across 203 rated tools

4.41 / 5

Customer Support tools added to the directory in 2026

Source: Toolradar createdAt, 91% of the category (directory add date, not vendor launch)

224

Pricing mix

How Customer Support tools split between a free path (free, freemium, open-source) and strictly paid.

Tools that offer a free tier

Source: Toolradar pricing labels, 77 of 247 Customer Support tools

31%

Tools that are strictly paid

Source: Toolradar pricing labels, 170 of 247 Customer Support tools

69%
Paid168·68%Freemium71·29%Free6·2%Usage-based1·0%Enterprise1·0%

Where the reviews come from

Review volume for Customer Support tools by third-party platform.

G2 reviews

Across 180 Customer Support tools carrying a G2 profile

215,334

Capterra reviews

Across 151 Customer Support tools carrying a Capterra profile

79,192

SourceForge reviews

Across 31 Customer Support tools carrying a SourceForge profile

1,523

TrustRadius reviews

Across 6 Customer Support tools carrying a TrustRadius profile

495

Trustpilot reviews

Across 3 Customer Support tools carrying a Trustpilot profile

57

PeerSpot reviews

Across 3 Customer Support tools carrying a PeerSpot profile

11

Highest-rated Customer Support tools

Top-rated Customer Support tools with at least 500 third-party reviews.

Most reviewed Customer Support tools

The Customer Support tools carrying the most third-party reviews.

Customer Support growth in 2026

Customer Support tools added to Toolradar in 2026

Source: Toolradar createdAt, 91% of all Customer Support tools

224

Explore Customer Support tools

Best Customer Support tools All statistics All categories

Methodology and sources

Every figure is computed live from the Toolradar catalog, published Customer Support tools only. Ratings and review counts are aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge) and are not the site's own reviews. Added in 2026 means added to the Toolradar directory this year, not the vendor's launch date. Leaderboards apply a 500-review floor. See how we rate.