Keeping
Claim this toolTransform Gmail into a powerful shared inbox and help desk for your team.
From $19/user/mo, billed monthly, free trial Visit WebsiteThe Bottom Line
- Price
- From $19/user/mo, billed monthly, free trial. Compare plans
Key facts
- Transforms Gmail into a shared inbox and help desk.
- Enables team collaboration, assignment, and tracking of customer emails within Gmail.
- Improves efficiency, prevents double replies, and provides analytics for support teams.
Pros
- Seamlessly integrates with Gmail, requiring no new logins or training.
- Prevents email overlap and improves team accountability with assignment and collision detection.
- Offers robust analytics to track performance and identify bottlenecks.
- Easy to set up and use with a Chrome extension.
- Scalable with unlimited shared mailboxes in higher tiers.
Cons
- Requires a paid subscription, no free tier available.
- Reliance on Gmail means users are tied to the Google ecosystem.
- Some advanced features like unlimited integrations are only available in higher-priced plans.
What is Keeping?
Available on: Web, Chrome
Ratings Across the Web
Keeping holds an aggregate rating of 4.5 out of 5 from 153 reviews across SourceForge, G2 and Capterra, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
- Shared Inboxes within Gmail
- Email Assignment and Tracking
- Collision Detection (prevents double replies)
- Internal Notes with @mentions
- Email Templates for quick responses
- Custom Tags for organization and prioritization
- Performance Analytics and Reporting
- Workflows for automation (assigning, tagging, processing emails)
Pricing Plans
Free TrialPricing checked Nov 9, 2026. Source: keeping.com/pricing, read Nov 9, 2026
| Plan | Price | Details |
|---|---|---|
| Essentials | $19 / user/month |
+3 more Show less
|
| Advanced | $29 / user/month |
+8 more Show less
|
| HIPAA | $59 / user/month |
+2 more Show less
|
Is Keeping worth the price?
It's best for small to medium-sized businesses looking to streamline their Gmail-based customer support.
How Keeping's pricing compares
At $19/user/mo, billed monthly, Keeping is mid-range of its 5 comparable direct competitors ($7 to $31.10/mo across the set).
Not ranked, different unit or currency: DragApp $12/user/mo, billed yearly.
Entry paid plan, monthly price, per user, billed monthly. Pricing checked Nov 9, 2026.
Recent pricing updates
Changes we detected on the Keeping pricing page.
- Plans changed: Essentials added at $19 per user a month; Advanced went from $24 to $29 per user a month; HIPAA added at $59 per user a month; Essential, Enterprise removed.
Keeping by the numbers
Toolradar data: Keeping's entry paid plan ($19/user/mo, billed monthly) ranks #15 of 25 (joint) for price among the Email tools with a verified entry price per user, where the median is $15/user/mo. As of Nov 2026.
| Metric | Keeping | Peer median | Position (1 is best) |
|---|---|---|---|
| Entry paid plan | $19/user/mo, billed monthly | $15/user/mo | #15 of 25 (joint) tools priced per user, verified price |
| Free plan | No | 48% have one | n/a |
| Listed as an alternative to | 1 tool | 2 | #112 of 191 (joint) |
| User rating | 4.5/5 (across the web, 153 ratings) | 4.5/5 | #41 of 105 (joint) tools with 20+ reviews |
Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Email data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “Keeping by the numbers”, Nov 2026.
Reviews
Review Keeping, get a free AI guide
Share your experience and we will send you Improve Your Thinking Patterns Using ChatGPT, free.
Across 153 verified user reviews on G2, SourceForge, Capterra
Add your hands-on experience using the offer above to help the next buyer.
Best Keeping Alternatives
Top alternatives based on features, pricing, and user needs.
CRM platform for scaling businesses
Complete customer service solution
All-in-one open-source business management software with a vast app ecosystem.
AI-powered shared inbox inside Gmail: email, WhatsApp and live chat in one place, with built-in AI and an MCP server for Claude and ChatGPT.
Internal communications software to create, send, and track consistent, measurable communications.
Your AI Email Coach for sales professionals to write personalized, high-reply emails.
AI-powered language model toolkit for real-time communication suggestions in enterprise workspaces.
Still deciding?
Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.
Explore More
Keeping FAQ
How does Keeping streamline customer support for teams?
Which teams benefit most from using Keeping?
How does Keeping compare to Zendesk for managing shared inboxes?
What kind of limitations should users be aware of with Keeping?
Does Keeping include features for workflow automation?
How is Keeping priced?
Can Keeping help prevent email overlap and improve team accountability?
How does Keeping pricing compare with other Email tools?
Does Keeping have a promo code or discount code?
Source: keeping.com