Keeping

Name: Keeping
Brand: Keeping
Price: 14 USD
Rating: 4.5 (153 reviews)

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Transform Gmail into a powerful shared inbox and help desk for your team.

From $14/mo, free trial

PaidCustomer Support Email Productivity Workflow Automation

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4.5(153 across the web)

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Reviews onSourceForgeG2Capterra

153 reviews tracked

The Bottom Line

Updated May 27, 2026

Price: From $14/mo, free trial. Compare plans

Key facts

Transforms Gmail into a shared inbox and help desk.
Enables team collaboration, assignment, and tracking of customer emails within Gmail.
Improves efficiency, prevents double replies, and provides analytics for support teams.

Pros

Seamlessly integrates with Gmail, requiring no new logins or training.
Prevents email overlap and improves team accountability with assignment and collision detection.
Offers robust analytics to track performance and identify bottlenecks.
Easy to set up and use with a Chrome extension.
Scalable with unlimited shared mailboxes in higher tiers.

Cons

Requires a paid subscription, no free tier available.
Reliance on Gmail means users are tied to the Google ecosystem.
Some advanced features like unlimited integrations are only available in higher-priced plans.

What is Keeping?

Keeping is a shared inbox solution that turns Google Workspace (Gmail) into a team-based help desk. It allows teams to manage customer emails, assign tasks, track conversations, and collaborate directly within their existing Gmail interface, eliminating the need for separate applications or logins. This tool is designed to streamline customer support, HR requests, and other team email workflows, preventing lost emails, double replies, and improving response times. Keeping is ideal for small to large teams looking for an integrated, easy-to-use solution to manage shared email addresses like support@ or help@. It offers features like email assignment, collision detection, internal notes, templates, analytics, and workflow automation, all accessible from within Gmail. The platform emphasizes ease of setup and use, aiming to reduce context switching and improve team accountability and efficiency in handling inbound requests.

Available on: Web, Chrome

LCLouis CorneloupUpdated May 27, 2026 · how we evaluateSourcekeeping.com ↗

Ratings Across the Web

4.5(153 reviews)

Keeping holds an aggregate rating of 4.5 out of 5 from 153 reviews across SourceForge, G2 and Capterra, last checked September 17, 2026.

SourceForge67 reviews

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Shared Inboxes within Gmail
Email Assignment and Tracking
Collision Detection (prevents double replies)
Internal Notes with @mentions
Email Templates for quick responses
Custom Tags for organization and prioritization
Performance Analytics and Reporting
Workflows for automation (assigning, tagging, processing emails)

Pricing Plans

Free Trial

Pricing checked Sep 23, 2026

Keeping plans and prices, checked September 2026
Plan	Price	Details
Essential	$14 / user per month	2 Shared mailboxes Autoresponder Shared notes with @mentions +6 moreShow less Collision detection Mobile & web portal Standard reporting 2 Workflows Shared templates Email support
Advanced	$24 / user per month	Everything in Essentials Unlimited shared mailboxes CSAT Survey & Reports +8 moreShow less Round Robin Assignment Advanced Reporting Export reports to CSV Shared drafts Unlimited Workflows Service Level Agreements (SLAs) All Integrations Chat & Email Support
Enterprise	$49 / user per month	Everything in Advanced SLA uptime guarantee Custom contract & payment terms +1 moreShow less Dedicated account manager

Calculate your cost View full pricing

Is Keeping worth the price?

Good value

Keeping's pricing is fair, especially for the Advanced tier at $24 per user per month, offering unlimited mailboxes and advanced features.

The Essential tier at $14 is a good starting point for smaller teams. It's best for small to medium-sized businesses looking to streamline their Gmail-based customer support.

How Keeping's pricing compares

At $14/user/mo, Keeping is the most affordable of its 6 comparable direct competitors.

Keeping

$14

$15

$15

$19

$25

$27

$31.10

Entry paid plan, monthly, per user. Pricing checked Sep 23, 2026.

Reviews

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4.5/5

Across 153 verified user reviews on G2, SourceForge, Capterra

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Best Keeping Alternatives

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

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Keeping FAQ

How does Keeping streamline customer support for teams?

Keeping transforms Gmail into a shared inbox and help desk, allowing teams to manage customer emails, assign tasks, and track conversations directly within their existing Gmail interface. This prevents lost emails and double replies, significantly improving response times and team efficiency.

Which teams benefit most from using Keeping?

Keeping is ideal for small to large teams that manage shared email addresses like support@ or help@, and are looking for an integrated, easy-to-use solution. It's particularly useful for customer support, HR requests, and other team email workflows within the Google ecosystem.

How does Keeping compare to Zendesk for managing shared inboxes?

Keeping integrates seamlessly with Gmail, operating directly within the Google Workspace interface without requiring new logins or separate applications. In contrast, Zendesk is a standalone platform that typically requires users to operate outside their primary email client for help desk functionalities.

What kind of limitations should users be aware of with Keeping?

Keeping requires a paid subscription as there is no free tier available, and its functionality is tied to the Google ecosystem, meaning users are reliant on Gmail. Additionally, some advanced features, such as unlimited integrations, are only accessible in higher-priced plans.

Does Keeping include features for workflow automation?

Yes, Keeping offers workflow automation capabilities, allowing teams to streamline their processes directly within Gmail. This helps in managing inbound requests more efficiently and consistently.

How is Keeping priced?

Keeping is offered as a paid product, meaning there is no permanently free tier available for its use. Access to its features and shared inbox capabilities requires a subscription.

Can Keeping help prevent email overlap and improve team accountability?

Yes, Keeping includes features like email assignment and collision detection, which are designed to prevent multiple team members from working on the same email. This improves team accountability and ensures that every customer inquiry is handled efficiently without duplication of effort.

Source: keeping.com

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