Keeping
UnclaimedTransform Gmail into a powerful shared inbox and help desk for your team.
Visit WebsiteTL;DR - Keeping
- Transforms Gmail into a shared inbox and help desk.
- Enables team collaboration, assignment, and tracking of customer emails within Gmail.
- Improves efficiency, prevents double replies, and provides analytics for support teams.
Pricing: Paid only
Best for: Enterprises & pros
Pricing Plans
Free TrialEssential
$14 per user per month
- 2 Shared mailboxes
- Autoresponder
- Shared notes with @mentions
- Collision detection
- Mobile & web portal
- Standard reporting
- 2 Workflows
- Shared templates
- Email support
Advanced
$24 per user per month
- Everything in Essentials
- Unlimited shared mailboxes
- CSAT Survey & Reports
- Round Robin Assignment
- Advanced Reporting
- Export reports to CSV
- Shared drafts
- Unlimited Workflows
- Service Level Agreements (SLAs)
- All Integrations
- Chat & Email Support
Enterprise
$49 per user per month
- Everything in Advanced
- SLA uptime guarantee
- Custom contract & payment terms
- Dedicated account manager
About Keeping
Keeping is a shared inbox solution that turns Google Workspace (Gmail) into a team-based help desk. It allows teams to manage customer emails, assign tasks, track conversations, and collaborate directly within their existing Gmail interface, eliminating the need for separate applications or logins. This tool is designed to streamline customer support, HR requests, and other team email workflows, preventing lost emails, double replies, and improving response times.
Keeping is ideal for small to large teams looking for an integrated, easy-to-use solution to manage shared email addresses like support@ or help@. It offers features like email assignment, collision detection, internal notes, templates, analytics, and workflow automation, all accessible from within Gmail. The platform emphasizes ease of setup and use, aiming to reduce context switching and improve team accountability and efficiency in handling inbound requests.
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Keeping FAQ
Keeping is a shared inbox and help desk solution that integrates directly into Gmail. It allows teams to manage customer emails, assign tasks, collaborate, and track performance without leaving their Google Workspace environment.
Keeping offers three pricing plans: Essential at $12 per user per month, Advanced at $20 per user per month, and Enterprise at $49 per user per month (with a 10-user minimum). All plans include a 14-day free trial.
No, Keeping is not free. It offers a 14-day free trial for its paid plans, but there is no permanent free tier available.
Keeping is designed for teams of all sizes, from small businesses to larger organizations, that use Google Workspace and need to manage shared email inboxes (like support@ or help@) more efficiently. It's suitable for customer support, HR, IT, and other departments handling inbound email requests.