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Keeping

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Transform Gmail into a powerful shared inbox and help desk for your team.

Customer SupportEmailProductivityWorkflow Automation
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Reviews onSourceForge
67 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Seamlessly integrates with Gmail, requiring no new logins or training.

Biggest con

Requires a paid subscription, no free tier available.

TL;DR - Keeping

  • Transforms Gmail into a shared inbox and help desk.
  • Enables team collaboration, assignment, and tracking of customer emails within Gmail.
  • Improves efficiency, prevents double replies, and provides analytics for support teams.
Pricing: Paid only
Best for: Enterprises & pros
4.3/5 across review platforms

What is Keeping?

Editorial review
Keeping is a shared inbox solution that turns Google Workspace (Gmail) into a team-based help desk. It allows teams to manage customer emails, assign tasks, track conversations, and collaborate directly within their existing Gmail interface, eliminating the need for separate applications or logins. This tool is designed to streamline customer support, HR requests, and other team email workflows, preventing lost emails, double replies, and improving response times. Keeping is ideal for small to large teams looking for an integrated, easy-to-use solution to manage shared email addresses like support@ or help@. It offers features like email assignment, collision detection, internal notes, templates, analytics, and workflow automation, all accessible from within Gmail. The platform emphasizes ease of setup and use, aiming to reduce context switching and improve team accountability and efficiency in handling inbound requests.

Available on: Web, Chrome

how we evaluateSourcekeeping.com ↗

Pros & Cons

Pros

  • Seamlessly integrates with Gmail, requiring no new logins or training.
  • Prevents email overlap and improves team accountability with assignment and collision detection.
  • Offers robust analytics to track performance and identify bottlenecks.
  • Easy to set up and use with a Chrome extension.
  • Scalable with unlimited shared mailboxes in higher tiers.

Cons

  • Requires a paid subscription, no free tier available.
  • Reliance on Gmail means users are tied to the Google ecosystem.
  • Some advanced features like unlimited integrations are only available in higher-priced plans.

Ratings Across the Web

4.3(67 reviews)
SourceForge67 reviews
4.3/5

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Shared Inboxes within GmailEmail Assignment and TrackingCollision Detection (prevents double replies)Internal Notes with @mentionsEmail Templates for quick responsesCustom Tags for organization and prioritizationPerformance Analytics and ReportingWorkflows for automation (assigning, tagging, processing emails)

Pricing Plans

Free Trial

Pricing checked Jun 25, 2026

Essential

$14 / user per month

  • 2 Shared mailboxes
  • Autoresponder
  • Shared notes with @mentions
  • Collision detection
  • Mobile & web portal
  • Standard reporting
  • 2 Workflows
  • Shared templates

Advanced

$24 / user per month

  • Everything in Essentials
  • Unlimited shared mailboxes
  • CSAT Survey & Reports
  • Round Robin Assignment
  • Advanced Reporting
  • Export reports to CSV
  • Shared drafts
  • Unlimited Workflows

Enterprise

$49 / user per month

  • Everything in Advanced
  • SLA uptime guarantee
  • Custom contract & payment terms
  • Dedicated account manager
Calculate your costView full pricing

How Keeping's pricing compares

At $14/mo, Keeping is the most affordable of its 5 direct competitors.

Keeping
$14
HubSpot
$15
ContactMonkey
$15
Sapling
$25
Lavender AI
$27
Odoo
$31.1

Entry paid plan, monthly. Pricing checked Jun 25, 2026.

Reviews

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4.3/5

Across 67 verified user reviews on SourceForge

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Best Keeping Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →
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HubSpotFreemium

CRM platform for scaling businesses

4.2
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ZendeskPaid

Complete customer service solution

4.3
Odoo logo
OdooFreemium

All-in-one open-source business management software with a vast app ecosystem.

4.3
Sapling logo
SaplingFreemium

AI-powered language model toolkit for real-time communication suggestions in enterprise workspaces.

4.5
ContactMonkey logo
ContactMonkeyPaid

Internal communications software to create, send, and track consistent, measurable communications.

4.2
Lavender AI logo
Lavender AIFreemium

Your AI Email Coach for sales professionals to write personalized, high-reply emails.

4.9
See all customer support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Keeping alternatives6+ tools ranked, pricing + verdict per pickKeeping vs HubSpotHead-to-head: features, pricing, who winsKeeping vs ZendeskHead-to-head: features, pricing, who winsKeeping vs OdooHead-to-head: features, pricing, who wins

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Keeping FAQ

How does Keeping streamline customer support for teams?

Keeping transforms Gmail into a shared inbox and help desk, allowing teams to manage customer emails, assign tasks, and track conversations directly within their existing Gmail interface. This prevents lost emails and double replies, significantly improving response times and team efficiency.

Which teams benefit most from using Keeping?

Keeping is ideal for small to large teams that manage shared email addresses like support@ or help@, and are looking for an integrated, easy-to-use solution. It's particularly useful for customer support, HR requests, and other team email workflows within the Google ecosystem.

How does Keeping compare to Zendesk for managing shared inboxes?

Keeping integrates seamlessly with Gmail, operating directly within the Google Workspace interface without requiring new logins or separate applications. In contrast, Zendesk is a standalone platform that typically requires users to operate outside their primary email client for help desk functionalities.

What kind of limitations should users be aware of with Keeping?

Keeping requires a paid subscription as there is no free tier available, and its functionality is tied to the Google ecosystem, meaning users are reliant on Gmail. Additionally, some advanced features, such as unlimited integrations, are only accessible in higher-priced plans.

Does Keeping include features for workflow automation?

Yes, Keeping offers workflow automation capabilities, allowing teams to streamline their processes directly within Gmail. This helps in managing inbound requests more efficiently and consistently.

How is Keeping priced?

Keeping is offered as a paid product, meaning there is no permanently free tier available for its use. Access to its features and shared inbox capabilities requires a subscription.

Can Keeping help prevent email overlap and improve team accountability?

Yes, Keeping includes features like email assignment and collision detection, which are designed to prevent multiple team members from working on the same email. This improves team accountability and ensures that every customer inquiry is handled efficiently without duplication of effort.

Source: keeping.com

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