Keeping
UnclaimedTransform Gmail into a powerful shared inbox and help desk for your team.
Visit WebsiteTL;DR - Keeping
- Transforms Gmail into a shared inbox and help desk.
- Enables team collaboration, assignment, and tracking of customer emails within Gmail.
- Improves efficiency, prevents double replies, and provides analytics for support teams.
Pricing: Paid only
Best for: Enterprises & pros
4.3/5 across review platforms
Pros & Cons
Pros
- Seamlessly integrates with Gmail, requiring no new logins or training.
- Prevents email overlap and improves team accountability with assignment and collision detection.
- Offers robust analytics to track performance and identify bottlenecks.
- Easy to set up and use with a Chrome extension.
- Scalable with unlimited shared mailboxes in higher tiers.
Cons
- Requires a paid subscription, no free tier available.
- Reliance on Gmail means users are tied to the Google ecosystem.
- Some advanced features like unlimited integrations are only available in higher-priced plans.
Ratings Across the Web
4.3(67 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Shared Inboxes within GmailEmail Assignment and TrackingCollision Detection (prevents double replies)Internal Notes with @mentionsEmail Templates for quick responsesCustom Tags for organization and prioritizationPerformance Analytics and ReportingWorkflows for automation (assigning, tagging, processing emails)
Pricing Plans
Free TrialEssential
$14 per user per month
- 2 Shared mailboxes
- Autoresponder
- Shared notes with @mentions
- Collision detection
- Mobile & web portal
- Standard reporting
- 2 Workflows
- Shared templates
- Email support
Advanced
$24 per user per month
- Everything in Essentials
- Unlimited shared mailboxes
- CSAT Survey & Reports
- Round Robin Assignment
- Advanced Reporting
- Export reports to CSV
- Shared drafts
- Unlimited Workflows
- Service Level Agreements (SLAs)
- All Integrations
- Chat & Email Support
Enterprise
$49 per user per month
- Everything in Advanced
- SLA uptime guarantee
- Custom contract & payment terms
- Dedicated account manager
What is Keeping?
Keeping is a shared inbox solution that turns Google Workspace (Gmail) into a team-based help desk. It allows teams to manage customer emails, assign tasks, track conversations, and collaborate directly within their existing Gmail interface, eliminating the need for separate applications or logins. This tool is designed to streamline customer support, HR requests, and other team email workflows, preventing lost emails, double replies, and improving response times.
Keeping is ideal for small to large teams looking for an integrated, easy-to-use solution to manage shared email addresses like support@ or help@. It offers features like email assignment, collision detection, internal notes, templates, analytics, and workflow automation, all accessible from within Gmail. The platform emphasizes ease of setup and use, aiming to reduce context switching and improve team accountability and efficiency in handling inbound requests.
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Keeping FAQ
What is Keeping?
Keeping is a shared inbox and help desk solution that integrates directly into Gmail. It allows teams to manage customer emails, assign tasks, collaborate, and track performance without leaving their Google Workspace environment.
How much does Keeping cost?
Keeping offers three pricing plans: Essential at $12 per user per month, Advanced at $20 per user per month, and Enterprise at $49 per user per month (with a 10-user minimum). All plans include a 14-day free trial.
Is Keeping free?
No, Keeping is not free. It offers a 14-day free trial for its paid plans, but there is no permanent free tier available.
Who is Keeping for?
Keeping is designed for teams of all sizes, from small businesses to larger organizations, that use Google Workspace and need to manage shared email inboxes (like support@ or help@) more efficiently. It's suitable for customer support, HR, IT, and other departments handling inbound email requests.
Source: keeping.com