TL;DR - Zendesk
- Customer service platform trusted by 100K+ businesses
- Ticketing, chat, phone, and email in one place
- AI suggests responses to resolve issues faster
Pricing: Paid only
Best for: Enterprises & professionals
Score: 78/100
Pricing Plans
14-day free trialSupport Team
$19/agent/month
Annual ($25 monthly)
- Email support
- Ticket routing
- Basic reports
Most Popular
Suite Team
$55/agent/month
Annual
- Messaging
- AI agents
- 1000+ integrations
Suite Professional
$115/agent/month
Annual
- Custom analytics
- Skills-based routing
- SLAs
Suite Enterprise
Custom
Contact sales
- Advanced AI
- Custom roles
- Sandbox
About Zendesk
Zendesk provides customer service at scale. Help desk, ticketing, and support—customer service infrastructure for growing companies.
The features are comprehensive. The scale is proven. The ecosystem is extensive.
Growing companies needing support infrastructure choose Zendesk for customer service.
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Zendesk FAQ
Zendesk doesn't offer a free plan, but has a 14-day trial. Suite plans start at $55/agent/month (Suite Team). Basic Support plans start at $19/agent/month.
Zendesk Suite Team costs $55/agent/month, Growth costs $89/agent/month, Professional costs $115/agent/month, and Enterprise is custom. Annual billing is required for most plans.
Zendesk includes ticketing, live chat, help center, phone support (Talk), and messaging. It's a complete customer service platform with reporting, automation, and integrations.
Zendesk integrates with Salesforce, Slack, Jira, Shopify, and 1,200+ apps. It also offers APIs for custom integrations and data sync with CRM and e-commerce platforms.
Yes, Zendesk AI includes Answer Bot for self-service, agent assistance, and predictive analytics. Advanced AI features are included in higher tiers or as add-ons.
Guide is Zendesk's knowledge base and help center product. It lets you create self-service documentation, FAQs, and community forums to reduce support tickets.
Zendesk is more established with richer features but higher prices. Freshdesk is more affordable and has a free tier. Zendesk is for larger teams; Freshdesk for budget-conscious businesses.