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Zendesk

UnclaimedEditor reviewed

Complete customer service solution

Customer SupportHelp DeskLive ChatKnowledge Base
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Reviews onG2Capterra
11121 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Industry leader

Biggest con

Premium pricing

TL;DR - Zendesk

  • Enterprise-grade customer service platform
  • Industry leader in support software
  • Comprehensive omnichannel solution
Pricing: Paid only
Best for: Enterprises & pros
4.3/5 across review platforms

What is Zendesk?

Editorial review
Zendesk is a customer service platform that helps businesses build better customer relationships. Ticketing system organizes support requests. Live chat and messaging for real-time help. Knowledge base empowers customer self-service. AI features assist agents and customers. The customer service software that scales from startup to enterprise.

Available on: Web

how we evaluateSourcezendesk.com ↗

Pros & Cons

Pros

  • Industry leader
  • Extensive integrations
  • Powerful AI features

Cons

  • Premium pricing
  • Can be overwhelming

Ratings Across the Web

4.3(11,121 reviews)
G27,056 reviews
4.3/5
Capterra4,065 reviews
4.4/5

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

TicketingLive chatPhone supportKnowledge baseAI/BotsAnalyticsWorkforce managementQuality assurance

Pricing

Paid

Zendesk offers paid plans. Visit their website for current pricing details.

View pricing

Reviews

4.3/5

Across 11,121 verified user reviews on G2, Capterra

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Best Zendesk Alternatives

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4.5
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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

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Zendesk FAQ

What is Zendesk used for?

Zendesk provides customer service software including ticketing, live chat, and help desk solutions.

Source: zendesk.com

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