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TL;DR - Zendesk
- Enterprise-grade customer service platform
- Industry leader in support software
- Comprehensive omnichannel solution
Pricing: Paid only
Best for: Enterprises & pros
Score: 89/100
Pros & Cons
Pros
- Industry leader
- Extensive integrations
- Powerful AI features
Cons
- Premium pricing
- Can be overwhelming
Key Features
TicketingLive chatPhone supportKnowledge baseAI/BotsAnalyticsWorkforce managementQuality assurance
Pricing
Paid
Zendesk offers paid plans. Visit their website for current pricing details.
About Zendesk
By Toolradar Team·
Zendesk is a customer service platform that helps businesses build better customer relationships. Ticketing system organizes support requests. Live chat and messaging for real-time help. Knowledge base empowers customer self-service. AI features assist agents and customers. The customer service software that scales from startup to enterprise.
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Explore More
Zendesk FAQ
What is Zendesk used for?
Zendesk provides customer service software including ticketing, live chat, and help desk solutions.
Source: zendesk.com
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