Decagon
UnclaimedConversational AI for customer experiences across voice, chat, and email.
Visit WebsiteTL;DR - Decagon
- Builds, optimizes, and scales conversational AI agents for customer service.
- Uses natural language AOPs for rapid iteration and reduced engineering effort.
- Unifies customer experiences across voice, chat, and email with cross-channel memory.
Pricing: Paid only
Best for: Enterprises & pros
Pricing
Paid
Decagon offers paid plans. Visit their website for current pricing details.
About Decagon
Decagon is a comprehensive conversational AI platform designed to help enterprises build, optimize, and scale AI agents for customer service. Unlike traditional systems that rely on complex coding, Decagon utilizes Agent Operating Procedures (AOPs) which are natural language instructions that compile into code, allowing both technical and non-technical users to define and iterate on agent workflows rapidly. This approach aims to reduce engineering overhead, accelerate time to value, and ensure consistent, high-quality customer interactions.
The platform unifies customer experiences across multiple channels including voice, chat, and email, ensuring continuity and context-awareness. It offers robust tools for testing, observability, and A/B experimentation to continuously improve agent performance. Decagon is built with enterprise-grade security and guardrails, making it suitable for highly regulated industries, and provides deep analytics to turn every conversation into an opportunity for customer insight and agent optimization. It's ideal for large organizations looking to transform their customer support into a strategic growth driver by automating complex inquiries and delivering concierge-level service.
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Decagon FAQ
Decagon is a conversational AI platform that helps enterprises build, optimize, and scale AI agents for customer service across voice, chat, and email. It uses natural language Agent Operating Procedures (AOPs) to define agent workflows, allowing for faster iteration and deployment.
The pricing information is not explicitly stated, but the product is positioned for enterprises and offers a 'Get a demo' option, indicating it is a paid solution without a free tier.
No, Decagon is designed for enterprise use and does not appear to offer a free version or free trial. Interested users are encouraged to request a demo.
Decagon is for large enterprises, particularly those in highly regulated industries, that want to improve their customer experience, automate support, and drive efficiency through advanced conversational AI agents across multiple channels like voice, chat, and email.