RingCentral Contact Center
Claim this toolOmnichannel cloud contact center
From $75/user/mo, billed monthly Visit WebsiteThe Bottom Line
- Price
- From $75/user/mo, billed monthly. Compare plans
Key facts
- AI-powered omnichannel contact center across 20+ channels
- Unified with RingCentral phone system for seamless UCaaS + CCaaS
- Enterprise-grade workforce management and quality monitoring
Pros
- Unified platform combining UCaaS and CCaaS
- Extensive omnichannel coverage across voice, chat, email, and social
- Rapid deployment compared to legacy contact center solutions
- Strong AI capabilities for routing and agent assistance
- Deep integration with RingCentral MVP phone system
- Robust reporting and workforce optimization tools
Cons
- Pricing is not publicly disclosed and requires sales engagement
- Can be expensive for smaller teams
- Complex feature set may overwhelm small businesses
- Some advanced features require add-on purchases
- Learning curve for administrators configuring advanced routing
What is RingCentral Contact Center?
Available on: Web
Ratings Across the Web
RingCentral Contact Center holds an aggregate rating of 4.1 out of 5 from 237 reviews across G2, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
- Omnichannel support across 20+ channels
- AI-powered intelligent call routing and IVR
- Real-time and historical analytics dashboards
- Workforce management and scheduling
- Quality monitoring with call scoring
- CRM integrations (Salesforce, ServiceNow, Zendesk)
- AI agent assist and sentiment analysis
- Outbound dialer with campaign management
- Screen recording and supervisor tools
- Customizable self-service chatbots
Pricing Plans
Pricing checked Nov 1, 2026. Source: ringcentral.com/pricing/contact-center.html, read Nov 1, 2026
| Plan | Price | Details |
|---|---|---|
| Standard | $75 / user/month |
+1 more Show less
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| Professional | $110 / user/month |
|
| Elite | $165 / user/month |
+1 more Show less
|
| Enterprise Contact Center | Contact us |
+2 more Show less
|
Is RingCentral Contact Center worth the price?
RingCX, starting at $65/agent/month, positions itself as a mid-to-high-range offering for omnichannel contact centers.
While the feature set is comprehensive, this price point is on the higher side compared to some entry-level competitors. It's best suited for businesses prioritizing an all-in-one AI-powered solution and willing to invest in advanced contact center capabilities.
How RingCentral Contact Center's pricing compares
At $75/user/mo, billed monthly, RingCentral Contact Center is mid-range of its 3 comparable direct competitors ($15 to $99/mo across the set).
Entry paid plan, monthly price, per user, billed monthly. Pricing checked Nov 1, 2026.
Recent pricing updates
Changes we detected on the RingCentral Contact Center pricing page.
- Prices first read on the vendor page: Standard $75 per user a month; Professional $110 per user a month; Elite $165 per user a month.
RingCentral Contact Center by the numbers
Toolradar data: RingCentral Contact Center's entry paid plan ($75/user/mo, billed monthly) ranks #9 of 14 (joint) for price among the Call Center tools with a verified entry price per user, where the median is $49.50/user/mo. As of Nov 2026.
| Metric | RingCentral Contact Center | Peer median | Position (1 is best) |
|---|---|---|---|
| Entry paid plan | $75/user/mo, billed monthly | $49.50/user/mo | #9 of 14 (joint) tools priced per user, verified price |
| Free plan | No | 14% have one | n/a |
| Listed as an alternative to | 6 tools | 3 | #18 of 56 (joint) |
| User rating | 4.1/5 (across the web, 237 ratings) | 4.3/5 | #23 of 29 (joint) tools with 20+ reviews |
Listed as an alternative to: #14 on 2026-10-16 to #18 on 2026-11-02 (rank among 56 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Call Center data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “RingCentral Contact Center by the numbers”, Nov 2026.
Reviews
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RingCentral Contact Center FAQ
What channels does RingCentral Contact Center support?
How does RingCX differ from RingCentral MVP?
Can RingCX integrate with existing CRM systems?
How long does it take to deploy RingCX?
Is RingCX suitable for small businesses?
How does RingCentral Contact Center pricing compare with other Call Center tools?
Source: ringcentral.com