Liveagent

Name: Liveagent
Brand: Liveagent
Price: 15 USD
Rating: 4.6 (2860 reviews)

Claim this tool Editor reviewed

Unified omnichannel customer support for growing teams

Help Desk Live Chat Call Center Customer Support

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4.6(2,860 across the web)

PaidVisit Website

Reviews onG2Capterra

2860 reviews tracked

The Bottom Line

Entry price

From $15/mo

Biggest pro

Help desk software

Biggest con

UI dated

TL;DR - Liveagent

LiveAgent is a help desk software with live chat and call center features
It provides ticketing, live chat, and social media support in one platform
Free tier available, Business at $15/agent/month

Pricing: Paid only

Best for: Enterprises & pros

4.6/5 across review platforms

What is Liveagent?

Editorial review

LiveAgent handles customer support across channels. Tickets, chat, call center-help desk software with comprehensive capabilities. The feature set is complete. The pricing is competitive. The channels are unified. Support teams wanting full-featured helpdesk choose LiveAgent for comprehensive support tools.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourceliveagent.com ↗

Pros & Cons

Pros

Help desk software
Good for support
Fair pricing
Multiple channels
Good features

Cons

UI dated
Learning curve
Setup complexity
Better modern alternatives
Support varies

Ratings Across the Web

4.6(2,860 reviews)

G21,530 reviews

4.5/5

Capterra1,330 reviews

4.7/5

Ratings aggregated from independent review platforms. Learn more

Key Features

Help deskLive chatCall centerSocial mediaTicketingKnowledge base

Pricing Plans

30-day Free Trial

Pricing checked Jul 10, 2026

Small Business

$15/agent/month

Annual ($19 monthly)

Ticketing
Live chat
Knowledge base
AI Assistant

Medium Business

$29/agent/month

Annual ($35 monthly)

All Small
Call center
IVR
Reports
SLAs

Large Business

$49/agent/month

Annual ($59 monthly)

All Medium
SSO
Custom roles
Social channels

Enterprise

$69/agent/month

Annual ($85 monthly)

All Large
Dedicated manager
Priority support
Custom billing

Calculate your cost View full pricing

How Liveagent's pricing compares

At $15/mo, Liveagent is mid-range of its 6 direct competitors ($10 to $295/mo across the set).

Gorgias

$10

Liveagent

$15

$19

$22

$25

$29

$295

Entry paid plan, monthly. Pricing checked Jul 10, 2026.

Reviews

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4.6/5

Across 2,860 verified user reviews on G2, Capterra

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Best Liveagent Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

ZendeskPaid

Complete customer service solution

4.3

FreshdeskFreemium

Intuitive customer support software

4.4

IntercomPaid

AI-first customer service platform

4.5

FrontPaid

Unify customer conversations, automate workflows, and boost team efficiency

4.5

GorgiasPaid

Customer support helpdesk for e-commerce

4.6

Help ScoutPaid

Customer support for growing teams

4.5

CrispFreemium

All-in-one customer messaging: chat, bots, CRM

4.5

ChatwootFreemium

Open source customer engagement

4.5

See all help desk tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Liveagent alternatives8+ tools ranked, pricing + verdict per pick Liveagent vs ZendeskHead-to-head: features, pricing, who wins Liveagent vs FreshdeskHead-to-head: features, pricing, who wins Liveagent vs IntercomHead-to-head: features, pricing, who wins

Explore More

Best Help Desk Tools Best Live Chat Tools Best Call Center Tools Best Customer Support Tools

Liveagent FAQ

How does LiveAgent unify customer interactions across different channels?

LiveAgent unifies customer interactions by providing comprehensive help desk software that integrates tickets, chat, and call center capabilities. This allows support teams to manage customer support across multiple channels from a single platform.

Which teams benefit most from using LiveAgent?

Growing support teams that require a full-featured helpdesk choose LiveAgent for its comprehensive support tools. It is designed for teams needing to manage customer support across various communication channels.

How is LiveAgent priced?

LiveAgent is a paid product and does not include a permanently free tier. Its pricing is considered fair and competitive within the market.

What kind of trade-offs should teams consider when evaluating LiveAgent?

Teams should consider that LiveAgent has a dated user interface and a learning curve. There can also be setup complexity, and its support quality may vary.

Can LiveAgent handle customer support for businesses with a call center?

Yes, LiveAgent includes call center software as part of its comprehensive capabilities for customer support. It is designed to manage customer interactions across multiple channels, including phone support.

How does LiveAgent compare to Zendesk for customer support?

LiveAgent offers a complete feature set for unified omnichannel customer support, similar to Zendesk. While LiveAgent is noted for its fair pricing and comprehensive tools, some users find its UI dated and note a learning curve compared to modern alternatives.

Source: liveagent.com

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