Liveagent
Claim this toolUnified omnichannel customer support for growing teams
From $15/mo, billed monthly, free trial Visit WebsiteThe Bottom Line
- Price
- From $15/mo, billed monthly, free trial. Compare plans
Key facts
- LiveAgent is a help desk software with live chat and call center features
- It provides ticketing, live chat, and social media support in one platform
- Free tier available, Business at $15/agent/month
Pros
- Help desk software
- Good for support
- Fair pricing
- Multiple channels
- Good features
Cons
- UI dated
- Learning curve
- Setup complexity
- Better modern alternatives
- Support varies
What is Liveagent?
Available on: Web
Ratings Across the Web
Liveagent holds an aggregate rating of 4 out of 5 from 2,616 reviews across G2, Capterra and SourceForge, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
- Help desk
- Live chat
- Call center
- Social media
- Ticketing
- Knowledge base
Pricing Plans
30-day Free TrialPricing checked Oct 11, 2026. Source: liveagent.com/pricing, read Oct 11, 2026
| Plan | Price | Details |
|---|---|---|
| Small Business | $15/agent/month | Annual ($19 monthly)
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| Medium Business Popular | $29/agent/month | Annual ($35 monthly)
+2 more Show less
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| Large Business | $49/agent/month | Annual ($59 monthly)
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| Enterprise | $69/agent/month | Annual ($85 monthly)
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Is Liveagent worth the price?
LiveAgent's pricing is fair, especially with the annual discounts.
The 'Small Business' tier at $15/agent/month (annual) offers strong value for core help desk and live chat features. While the 'Enterprise' tier at $69/agent/month (annual) is on the higher end, it includes premium features and support.
This pricing structure is best for businesses looking for a comprehensive, scalable customer support solution.
How Liveagent's pricing compares
At $15/mo, billed monthly, Liveagent is the most affordable of its 6 comparable direct competitors.
Entry paid plan, monthly price, billed monthly. Pricing checked Oct 11, 2026.
Liveagent by the numbers
| Metric | Liveagent | Peer median | Position (1 is best) |
|---|---|---|---|
| Free plan | No | 5 of 28 have one | n/a |
| Listed as an alternative to | 5 tools | 2 | #8 of 28 (joint) |
| User rating | 4.0/5 (across the web, 2,616 ratings) | 4.4/5 | #20 of 21 (joint) tools with 20+ reviews |
Each position is counted among the tools that have data for that row, as noted under it. All Help Desk data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “Liveagent by the numbers”, Oct 2026.
Reviews
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Across 2,616 verified user reviews on Capterra, G2, SourceForge
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Still deciding?
Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.
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Liveagent FAQ
How does LiveAgent unify customer interactions across different channels?
Which teams benefit most from using LiveAgent?
How is LiveAgent priced?
What kind of trade-offs should teams consider when evaluating LiveAgent?
Can LiveAgent handle customer support for businesses with a call center?
How does LiveAgent compare to Zendesk for customer support?
Source: liveagent.com