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TL;DR - Liveagent
- LiveAgent is a help desk software with live chat and call center features
- It provides ticketing, live chat, and social media support in one platform
- Free tier available, Business at $15/agent/month
Pricing: Paid only
Best for: Enterprises & pros
Score: 79/100
Pros & Cons
Pros
- Help desk software
- Good for support
- Fair pricing
- Multiple channels
- Good features
Cons
- UI dated
- Learning curve
- Setup complexity
- Better modern alternatives
- Support varies
Key Features
Help deskLive chatCall centerSocial mediaTicketingKnowledge base
Pricing Plans
30-day Free TrialSmall Business
$15/agent/month
Annual ($19 monthly)
- Ticketing
- Live chat
- Knowledge base
- AI Assistant
Most Popular
Medium Business
$29/agent/month
Annual ($35 monthly)
- All Small
- Call center
- IVR
- Reports
- SLAs
Large Business
$49/agent/month
Annual ($59 monthly)
- All Medium
- SSO
- Custom roles
- Social channels
Enterprise
$69/agent/month
Annual ($85 monthly)
- All Large
- Dedicated manager
- Priority support
- Custom billing
About Liveagent
By Toolradar Team·
LiveAgent handles customer support across channels. Tickets, chat, call center—help desk software with comprehensive capabilities.
The feature set is complete. The pricing is competitive. The channels are unified.
Support teams wanting full-featured helpdesk choose LiveAgent for comprehensive support tools.
Reviews
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Liveagent FAQ
Is LiveAgent free?
Free tier available. Paid plans from $15/agent/month. All-inclusive at $49/agent/month.
What is LiveAgent?
Help desk software with live chat, ticketing, and call center. All-in-one customer support.
LiveAgent vs Zendesk?
LiveAgent is more affordable. Zendesk has more integrations. LiveAgent great value for SMBs.
Source: liveagent.com