osTicket

Name: osTicket
Brand: osTicket
Rating: 4.3 (121 reviews)

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Open source support ticket system

Free plan available, paid tiers above

FreemiumCustomer Support Email Productivity

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4.3(121 across the web)

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Reviews onG2Capterra

121 reviews tracked

The Bottom Line

Updated May 26, 2026

Price: Free plan available, paid tiers above. Compare plans

Key facts

Free open-source support ticketing system used by 15,000+ businesses
Routes inquiries from email, web forms, and API into one dashboard
Cloud-hosted option at $12/agent/month with managed infrastructure

Pros

Completely free and open-source for self-hosting
Used by 15,000+ businesses worldwide
Affordable cloud hosting at $12/agent/month
Full source code access for customization
Active community with plugins and extensions
Supports email, web, and API ticket creation

Cons

Self-hosted version requires server management expertise
UI feels dated compared to modern help desk tools
Limited native integrations out of the box
No built-in live chat or chatbot functionality
Documentation could be more comprehensive

What is osTicket?

osTicket is a widely used open-source support ticketing system that routes customer inquiries from email, web forms, and API into a centralized help desk. It provides ticket filtering, auto-assignment, SLA management, and a customer self-service portal. Used by 15,000+ businesses and 5+ million users worldwide, osTicket is free to self-host with full source code access. A cloud-hosted version is available at $12/agent/month with managed infrastructure, backups, and official support.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourceosticket.com ↗

Ratings Across the Web

4.3(121 reviews)

osTicket holds an aggregate rating of 4.3 out of 5 from 121 reviews across G2 and Capterra, last checked September 17, 2026.

Ratings aggregated from independent review platforms. Learn more

Key Features

Centralized ticket management from email, web forms, and API
Auto-assignment and routing to departments
Configurable SLA management with business hours
Customer self-service portal
Dashboard with real-time help desk analytics
Ticket filtering and custom queues
Canned responses and knowledge base
Agent collision detection
Custom fields and forms for ticket types
Rich text and file attachment support

Pricing

Freemium

osTicket offers a generous free tier with optional paid upgrades for advanced features.

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Is osTicket worth the price?

Great value

osTicket's pricing is incredibly generous, offering a full-featured open-source version for $0.

This structure is best for organizations ranging from small businesses with technical expertise to larger entities seeking a managed solution without breaking the bank.

Hidden Costs & Gotchas

No explicit mention of storage limits on cloud plan

Reviews

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4.3/5

Across 121 verified user reviews on Capterra, G2

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Best osTicket Alternatives

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

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osTicket FAQ

How does osTicket manage incoming customer inquiries?

osTicket centralizes customer inquiries by routing them from various sources such as email, web forms, and API. It then provides features like ticket filtering, auto-assignment, and SLA management to streamline the support process.

Which teams would benefit most from using osTicket?

Customer support teams can significantly benefit from osTicket due to its robust ticketing system for managing inquiries. Its capabilities in email management and productivity features also make it suitable for operations requiring organized communication.

How is osTicket priced?

osTicket is available on a free tier, allowing users to self-host the open-source version with full source code access. For those preferring managed services, a cloud-hosted version is offered with paid plans per agent per month.

What kind of limitations does osTicket have for users?

The self-hosted version of osTicket requires server management expertise from its users. Additionally, its user interface may appear dated compared to more modern help desk tools, and it has limited native integrations out of the box.

Can osTicket be customized to fit specific business needs?

Yes, osTicket offers full source code access for its self-hosted version, allowing for extensive customization. It also benefits from an active community that contributes plugins and extensions, further enhancing its adaptability.

How does osTicket compare to Zendesk regarding live chat capabilities?

osTicket does not include built-in live chat or chatbot functionality, focusing instead on its core ticketing system. Zendesk, by contrast, typically offers integrated live chat features as part of its broader customer service suite.

Does osTicket provide a customer self-service option?

Yes, osTicket includes a customer self-service portal. This allows customers to find answers to common questions and manage their own support requests, reducing the direct load on support agents.

Source: osticket.com

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