osTicket

Name: osTicket
Brand: osTicket
Rating: 4.3 (119 reviews)

Unclaimed

Open source support ticket system

Customer Support Email Productivity

Visit Website

4.3(119 across the web)

FreemiumVisit Website

Reviews onG2Capterra

119 reviews tracked

The Bottom Line

Entry price

Free plan available, paid tiers above

Biggest pro

Completely free and open-source for self-hosting

Biggest con

Self-hosted version requires server management expertise

TL;DR - osTicket

Free open-source support ticketing system used by 15,000+ businesses
Routes inquiries from email, web forms, and API into one dashboard
Cloud-hosted option at $12/agent/month with managed infrastructure

Pricing: Free plan available

Best for: Growing teams

4.3/5 across review platforms

What is osTicket?

Editorial review

osTicket is a widely used open-source support ticketing system that routes customer inquiries from email, web forms, and API into a centralized help desk. It provides ticket filtering, auto-assignment, SLA management, and a customer self-service portal. Used by 15,000+ businesses and 5+ million users worldwide, osTicket is free to self-host with full source code access. A cloud-hosted version is available at $12/agent/month with managed infrastructure, backups, and official support.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourceosticket.com ↗

Pros & Cons

Pros

Completely free and open-source for self-hosting
Used by 15,000+ businesses worldwide
Affordable cloud hosting at $12/agent/month
Full source code access for customization
Active community with plugins and extensions
Supports email, web, and API ticket creation

Cons

Self-hosted version requires server management expertise
UI feels dated compared to modern help desk tools
Limited native integrations out of the box
No built-in live chat or chatbot functionality
Documentation could be more comprehensive

Ratings Across the Web

4.3(119 reviews)

Ratings aggregated from independent review platforms. Learn more

Key Features

Centralized ticket management from email, web forms, and APIAuto-assignment and routing to departmentsConfigurable SLA management with business hoursCustomer self-service portalDashboard with real-time help desk analyticsTicket filtering and custom queuesCanned responses and knowledge baseAgent collision detectionCustom fields and forms for ticket typesRich text and file attachment support

Pricing

Freemium

osTicket offers a generous free tier with optional paid upgrades for advanced features.

View pricing

Reviews

Improve Your Thinking Patterns Using ChatGPT cover

$99Free with your review

Review osTicket, get a free AI guide

Share your experience and we will send you Improve Your Thinking Patterns Using ChatGPT, free.

Write a review

4.3/5

Across 119 verified user reviews on Capterra, G2

Add your hands-on experience using the offer above to help the next buyer.

Best osTicket Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

Zoho DeskFreemium

Customer service software for businesses

4.4

ZendeskPaid

Complete customer service solution

4.3

FreshdeskFreemium

Intuitive customer support software

4.4

Jira Service ManagementFreemium

Unite teams on a single AI-powered platform to deliver service at scale.

4.3

KayakoPaid

Unified customer service platform for modern support teams

4.0

Comm100Paid

AI-powered omnichannel customer service platform for seamless support and accelerated resolution.

4.4

See all customer support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All osTicket alternatives6+ tools ranked, pricing + verdict per pick osTicket vs Zoho DeskHead-to-head: features, pricing, who wins osTicket vs ZendeskHead-to-head: features, pricing, who wins osTicket vs FreshdeskHead-to-head: features, pricing, who wins

Explore More

Best Customer Support Tools Best Email Tools Best Productivity Tools Best Free Customer Support Best Free Email Best Free Productivity

osTicket FAQ

How does osTicket manage incoming customer inquiries?

osTicket centralizes customer inquiries by routing them from various sources such as email, web forms, and API. It then provides features like ticket filtering, auto-assignment, and SLA management to streamline the support process.

Which teams would benefit most from using osTicket?

Customer support teams can significantly benefit from osTicket due to its robust ticketing system for managing inquiries. Its capabilities in email management and productivity features also make it suitable for operations requiring organized communication.

How is osTicket priced?

osTicket is available on a free tier, allowing users to self-host the open-source version with full source code access. For those preferring managed services, a cloud-hosted version is offered with paid plans per agent per month.

What kind of limitations does osTicket have for users?

The self-hosted version of osTicket requires server management expertise from its users. Additionally, its user interface may appear dated compared to more modern help desk tools, and it has limited native integrations out of the box.

Can osTicket be customized to fit specific business needs?

Yes, osTicket offers full source code access for its self-hosted version, allowing for extensive customization. It also benefits from an active community that contributes plugins and extensions, further enhancing its adaptability.

How does osTicket compare to Zendesk regarding live chat capabilities?

osTicket does not include built-in live chat or chatbot functionality, focusing instead on its core ticketing system. Zendesk, by contrast, typically offers integrated live chat features as part of its broader customer service suite.

Does osTicket provide a customer self-service option?

Yes, osTicket includes a customer self-service portal. This allows customers to find answers to common questions and manage their own support requests, reducing the direct load on support agents.

Source: osticket.com

Guides & Articles

Best AI Receptionists in 2026

Expert guide

Best Conversational AI Platforms in 2026

Expert guide

Best Customer Support Software in 2026

Expert guide