Comm100

Comm100 is an AI-powered omnichannel customer service platform designed to enhance both self-serve and human-assisted customer support. It aims to shorten the path between customer questions and answers by leveraging AI agents for automated, context-aware support and providing real-time human assistance. The platform offers a unified agent console that integrates various communication channels, allowing businesses to meet customers where and when they prefer, improving efficiency and customer satisfaction. The platform includes an AI Suite with features like AI Agent for query automation, AI Copilot for agent assistance, AI Insights for analytics, AI Knowledge for content creation, AI QA for conversation scoring, and AI Onboarding for training. It supports channels such as Live Chat (text, audio, video, screen sharing), Ticketing & Messaging (email, SMS, social), Voice, Knowledge Base, Queue Management, and Booking. Comm100 is suitable for a variety of industries including higher education, iGaming, banking, healthcare, and government, offering tailored solutions and flexible, usage-based pricing.