Comm100
UnclaimedAI-powered omnichannel customer service platform for seamless support and accelerated resolution.
Visit WebsiteTL;DR - Comm100
- AI-powered omnichannel platform for customer service.
- Unifies live chat, ticketing, voice, and knowledge base into one console.
- Offers AI tools for automation, agent assistance, analytics, and training.
Pricing: Paid only
Best for: Enterprises & pros
4.4/5 across review platforms
Pros & Cons
Pros
- Customer engagement
- Live chat
- Omnichannel
- Active development
- Good features
Cons
- Expensive
- Per-agent pricing
- Learning curve
- Better alternatives exist
- Support varies
Ratings Across the Web
4.4(194 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Customer engagementLive chatChatbotsTicketingSocial mediaKnowledge base
Pricing Plans
Free TrialTeam
$29/per agent/month
Small teams
- Live chat
- Ticketing
- Knowledge base
- Basic integrations
Business
$49/per agent/month
Growing businesses
- All Team features
- Chatbot
- Audio/video chat
- Advanced routing
Enterprise
Large organizations
- All channels
- AI features
- SSO
- Dedicated support
- Custom integrations
About Comm100
By Toolradar Team·
Comm100 is an AI-powered omnichannel customer service platform designed to enhance both self-serve and human-assisted customer support. It aims to shorten the path between customer questions and answers by leveraging AI agents for automated, context-aware support and providing real-time human assistance. The platform offers a unified agent console that integrates various communication channels, allowing businesses to meet customers where and when they prefer, improving efficiency and customer satisfaction.
The platform includes an AI Suite with features like AI Agent for query automation, AI Copilot for agent assistance, AI Insights for analytics, AI Knowledge for content creation, AI QA for conversation scoring, and AI Onboarding for training. It supports channels such as Live Chat (text, audio, video, screen sharing), Ticketing & Messaging (email, SMS, social), Voice, Knowledge Base, Queue Management, and Booking. Comm100 is suitable for a variety of industries including higher education, iGaming, banking, healthcare, and government, offering tailored solutions and flexible, usage-based pricing.
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Comm100 FAQ
What is Comm100?
Comm100 is an omnichannel customer engagement platform that combines live chat, AI chatbots, ticketing, and messaging channels for seamless customer support.
Does Comm100 offer AI chatbots?
Yes, Comm100 includes AI-powered chatbots that can handle routine inquiries, qualify leads, and escalate complex issues to human agents.
Is Comm100 secure?
Yes, Comm100 is ISO 27001 certified and offers enterprise-grade security features including encryption and compliance tools.
Source: comm100.com