Comm100
Claim this toolAI-powered omnichannel customer service platform for seamless support and accelerated resolution.
From $29/agent/mo, billed monthly, free trialPositions Comm100 holds among the tools of each category it belongs to (Toolradar data, Oct 2026):
- #10 most-listed alternative in AI Agents, out of 987 tools in AI Agents. Source: Toolradar data, Oct 2026.
- #5 most-listed alternative in Customer Support, out of 282 tools in Customer Support. Source: Toolradar data, Oct 2026.
- #2 most-listed alternative in Live Chat, out of 53 tools in Live Chat. Source: Toolradar data, Oct 2026.
The Bottom Line
- Price
- From $29/agent/mo, billed monthly, free trial. Compare plans
Key facts
- AI-powered omnichannel platform for customer service.
- Unifies live chat, ticketing, voice, and knowledge base into one console.
- Offers AI tools for automation, agent assistance, analytics, and training.
Pros
- Customer engagement
- Live chat
- Omnichannel
- Active development
- Good features
Cons
- Expensive
- Per-agent pricing
- Learning curve
- Better alternatives exist
- Support varies
What is Comm100?
Available on: Web
Ratings Across the Web
Comm100 holds an aggregate rating of 4.6 out of 5 from 168 reviews across G2 and Capterra, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
- Customer engagement
- Live chat
- Chatbots
- Ticketing
- Social media
- Knowledge base
Pricing Plans
Free TrialPricing checked Oct 14, 2026. Source: comm100.com/pricing, read Oct 14, 2026
| Plan | Price | Details |
|---|---|---|
| Team | $29/per agent/month | Small teams
+1 more Show less
|
| Business | $49/per agent/month | Growing businesses
+1 more Show less
|
| Enterprise | Custom | Large organizations
+2 more Show less
|
Is Comm100 worth the price?
The Ultra plan (custom pricing) is where Comm100 genuinely differentiates: on-premise deployment is rare in the live chat market and critical for organizations with strict data residency requirements.
Comm100 strength lies in its enterprise features and compliance capabilities, not in price competitiveness for small teams.
Hidden Costs & Gotchas
No volume discounts are publicly listed.
The Startup plan has limited data storage (12 months). If you need historical chat transcripts beyond 12 months, you must upgrade to Plus or Ultra (24 months).
Pre-chat surveys on Startup do not support custom fields.
Competitors like Zendesk include basic video in lower tiers.
Multiple campaigns (different chat buttons/rules for different pages) require the Plus plan. Startup only supports a single campaign configuration.
Advanced reporting, custom variables, and dynamic campaigns are Ultra-only features with custom pricing, you cannot access detailed analytics on Startup or Plus.
On-premise deployment (Comm100 key differentiator) is only available on the Ultra plan at custom enterprise pricing. There is no self-hosted option at lower tiers.
Chatbot and omnichannel capabilities (email, social, SMS) appear to be separate products or add-ons, not included in the base live chat pricing.
How Comm100's pricing compares
At $29/agent/mo, billed monthly, Comm100 is mid-range of its 6 comparable direct competitors ($19 to $299/mo across the set).
Entry paid plan, monthly price, per agent, billed monthly. Pricing checked Oct 14, 2026.
Comm100 by the numbers
Toolradar data: It is listed as an alternative to 58 other tools on Toolradar, ranking #2 of 53 in Live Chat. As of Oct 2026.
- #10 most-listed alternative in AI Agents, out of 987 tools in AI Agents. Source: Toolradar data, Oct 2026.
- #5 most-listed alternative in Customer Support, out of 282 tools in Customer Support. Source: Toolradar data, Oct 2026.
- #2 most-listed alternative in Live Chat, out of 53 tools in Live Chat. Source: Toolradar data, Oct 2026.
| Metric | Comm100 | Peer median | Position (1 is best) |
|---|---|---|---|
| Free plan | No | 45% have one | n/a |
| Listed as an alternative to | 58 tools | 2 | #2 of 53 |
| User rating | 4.6/5 (across the web, 168 ratings) | 4.5/5 | #4 of 34 (joint) tools with 20+ reviews |
| Compare-page visits, last 30 days | 23 visits | 27 | #10 of 12 (joint) tools with 20+ compare-page visits |
Each position is counted among the tools that have data for that row, as noted under it. All Live Chat data · How we compute this. Advertising and placement fees are not inputs to any position. Visit counts include visits from every source.
Cite this: Toolradar, “Comm100 by the numbers”, Oct 2026.
Reviews
Review Comm100, get a free AI guide
Share your experience and we will send you Improve Your Thinking Patterns Using ChatGPT, free.
Across 168 verified user reviews on Capterra, G2
Add your hands-on experience using the offer above to help the next buyer.
Best Comm100 Alternatives
Top alternatives based on features, pricing, and user needs.
Manage sales pipelines, customer support, and marketing journeys in one CRM
Complete customer service solution
AI-first customer service platform
Scale support with smart ticketing, automation, and AI
All-in-one customer engagement platform
Unify customer conversations across channels and automate sales with AI
Automate sales, marketing, and support with AI employees
Automate customer queries and empower agents with AI
Still deciding?
Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.
Explore More
Comm100 FAQ
How does Comm100 enhance customer support operations?
Which teams benefit most from using Comm100?
How is Comm100 priced?
What kind of communication channels does Comm100 support?
Can Comm100 help with agent training and quality assurance?
How does Comm100 compare to Zendesk for customer engagement?
What are the main trade-offs to consider when implementing Comm100?
Source: comm100.com