Helpshift
UnclaimedAI-first customer service platform combining AI, human specialists, and state-of-the-art technology.
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TL;DR - Helpshift
- Combines AI and human agents for efficient customer service.
- Offers comprehensive self-service, conversational support, and ticketing.
- Reduces support costs and improves customer satisfaction and agent productivity.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Significantly reduces support TCO and ticket volume through automation.
- Improves customer satisfaction (CSAT) with instant, personalized support.
- Enhances agent productivity by automating routine tasks and providing AI tools.
- Offers comprehensive multi-lingual support for global operations.
- Seamlessly integrates self-service with guided human assistance.
Cons
- Pricing is not transparent for Growth and Enterprise plans, requiring custom quotes.
- Social messaging is currently in Beta for some platforms.
- AI Agent Copilot is an additional cost.
Key Features
AI-Powered Self-Service Help Center with intelligent article recommendationsSmart Intents for effortless issue navigation and automatic query classificationGenerative AI Answers for dynamic, conversational responses from knowledge baseCustom Bots & Automation for guided service and repetitive task handlingAI-Enhanced Agent Workspace with real-time translation and sentiment analysisAI Agent Copilot for agent assistanceOmni-platform Async and Live Messaging (in-app, web, PC, console)Social Messaging integration (WhatsApp, Discord, Facebook)
Pricing Plans
Free TrialStarter
$150/month
- AI Agent and Automation
- Smart Intent AI (1 Menu)
- AI Powered Answers
- Custom Workflows (2)
- Feedback & Survey bots (Standard)
- Issue Automation (Standard)
- Async Messaging
- Live Messaging (Beta)
- Social Messaging (Beta)
- Self Service FAQs (Unlimited)
- FAQ Translation – Language AI
- Announcements
- Branding and Customization
- User Feedback System
- Unified Ticketing Dashboard
- Language AI
- Smart Views
- Quick Replies
- Collaborative Notes
- Live Notifications for Agents
- Roles
- Intent Classification – Smart Intent
- Queue and Queue Management
- Mobile
- PC
- Console
Growth
Custom Request Pricing
- AI Agent and Automation
- Smart Intent AI (2 Menus)
- AI Powered Answers
- Custom Workflows (Unlimited)
- Feedback & Survey bots (Standard)
- Issue Automation (Standard)
- Async Messaging
- Live Messaging (Beta)
- Social Messaging (Beta)
- Self Service FAQs (Unlimited)
- FAQ Translation – Language AI
- Announcements
- Branding and Customization
- User Feedback System
- Unified Ticketing Dashboard
- Language AI
- AI Sentiment
- AI Agent Copilot ($50 per agent/month)
- AI Summary
- AI Reply
- AI Compose
- Smart Views
- Quick Replies
- Collaborative Notes
- Live Notifications for Agents
- Roles
- Custom Roles
- Intent Classification – Smart Intent
- Queue and Queue Management
- Skill-Based Routing
- Automated Agent Workload Balancing
- SLA Management and Business Hours
- Mobile
- PC
- Console
Enterprise
Custom Request Pricing
- AI Agent and Automation
- Smart Intent AI (2 Menus)
- AI Powered Answers
- Custom Workflows (Unlimited)
- Feedback & Survey bots (Custom)
- Issue Automation (Custom)
- Async Messaging
- Live Messaging (Beta)
- Social Messaging (Beta)
- Self Service FAQs (Unlimited)
- FAQ Translation – Language AI
- Smart FAQ Capturing
- Announcements
- Branding and Customization
- User Feedback System
- Unified Ticketing Dashboard
- Language AI
- AI Sentiment
- AI Agent Copilot ($50 per agent/month)
- AI Summary
- AI Reply
- AI Compose
- Smart Views
- Quick Replies
- Collaborative Notes
- Live Notifications for Agents
- Roles
- Custom Roles
- Intent Classification – Smart Intent
- Queue and Queue Management
- Skill-Based Routing
- Automated Agent Workload Balancing
- SLA Management and Business Hours
- Mobile
- PC
- Console
About Helpshift
By Toolradar Team·
Helpshift is an AI-first customer service platform designed to elevate customer experience by combining artificial intelligence with human collaboration. It offers a unified solution for self-service, conversational support, and ticketing, optimized for speed, efficiency, and customer satisfaction. The platform aims to reduce support costs, improve customer satisfaction (CSAT), and enhance agent productivity through its AI-powered features.
This platform is ideal for businesses of all sizes, from startups to large enterprises, particularly those with high volumes of customer inquiries across multiple channels and languages. It's especially beneficial for companies looking to automate a significant portion of their customer support, empower customers with instant self-service options, and provide their support agents with AI-enhanced tools to handle complex issues more efficiently. Helpshift's focus on in-app support, omni-channel capabilities, and AI-driven workflows makes it suitable for mobile-first businesses and those seeking to provide a seamless, personalized support journey.
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Helpshift FAQ
What is Helpshift?
Helpshift is an AI-first customer service platform that integrates artificial intelligence with human support to provide a unified solution for self-service, conversational support, and ticketing. It aims to improve customer experience, reduce support costs, and increase agent efficiency.
How much does Helpshift cost?
Helpshift offers issue-based pricing. The Starter plan begins at $150 per month, which includes 250 free issues. Growth and Enterprise plans require a custom quote. The AI Agent Copilot is an additional $50 per agent.
Is Helpshift free?
Helpshift is not free, but it offers a free trial. The Starter plan includes 250 free issues per month, but the base plan itself is paid.
Who is Helpshift for?
Helpshift is designed for businesses of all sizes, from small teams and startups to large enterprises. It is particularly beneficial for companies looking to automate customer support, provide extensive self-service options, manage high volumes of inquiries across multiple channels, and enhance agent productivity with AI-powered tools.
Source: helpshift.com