Helpshift

Helpshift is an AI-first customer service platform designed to elevate customer experience by combining artificial intelligence with human collaboration. It offers a unified solution for self-service, conversational support, and ticketing, optimized for speed, efficiency, and customer satisfaction. The platform aims to reduce support costs, improve customer satisfaction (CSAT), and enhance agent productivity through its AI-powered features. This platform is ideal for businesses of all sizes, from startups to large enterprises, particularly those with high volumes of customer inquiries across multiple channels and languages. It's especially beneficial for companies looking to automate a significant portion of their customer support, empower customers with instant self-service options, and provide their support agents with AI-enhanced tools to handle complex issues more efficiently. Helpshift's focus on in-app support, omni-channel capabilities, and AI-driven workflows makes it suitable for mobile-first businesses and those seeking to provide a seamless, personalized support journey.