Helpshift
UnclaimedAI-first customer service platform combining AI, human specialists, and state-of-the-art technology.
Visit WebsiteTL;DR - Helpshift
- Combines AI and human agents for efficient customer service.
- Offers comprehensive self-service, conversational support, and ticketing.
- Reduces support costs and improves customer satisfaction and agent productivity.
Pricing: Paid only
Best for: Enterprises & pros
4.2/5 across review platforms
What is Helpshift?
Helpshift is an AI-first customer service platform designed to elevate customer experience by combining artificial intelligence with human collaboration. It offers a unified solution for self-service, conversational support, and ticketing, optimized for speed, efficiency, and customer satisfaction. The platform aims to reduce support costs, improve customer satisfaction (CSAT), and enhance agent productivity through its AI-powered features.
This platform is ideal for businesses of all sizes, from startups to large enterprises, particularly those with high volumes of customer inquiries across multiple channels and languages. It's especially beneficial for companies looking to automate a significant portion of their customer support, empower customers with instant self-service options, and provide their support agents with AI-enhanced tools to handle complex issues more efficiently. Helpshift's focus on in-app support, omni-channel capabilities, and AI-driven workflows makes it suitable for mobile-first businesses and those seeking to provide a seamless, personalized support journey.
Available on: Web, iOS, Android, Windows, macOS, Linux
Pros & Cons
Pros
- Significantly reduces support TCO and ticket volume through automation.
- Improves customer satisfaction (CSAT) with instant, personalized support.
- Enhances agent productivity by automating routine tasks and providing AI tools.
- Offers comprehensive multi-lingual support for global operations.
- Seamlessly integrates self-service with guided human assistance.
Cons
- Pricing is not transparent for Growth and Enterprise plans, requiring custom quotes.
- Social messaging is currently in Beta for some platforms.
- AI Agent Copilot is an additional cost.
Ratings Across the Web
4.2(410 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
AI-Powered Self-Service Help Center with intelligent article recommendationsSmart Intents for effortless issue navigation and automatic query classificationGenerative AI Answers for dynamic, conversational responses from knowledge baseCustom Bots & Automation for guided service and repetitive task handlingAI-Enhanced Agent Workspace with real-time translation and sentiment analysisAI Agent Copilot for agent assistanceOmni-platform Async and Live Messaging (in-app, web, PC, console)Social Messaging integration (WhatsApp, Discord, Facebook)
Pricing Plans
Free TrialPricing checked Jul 26, 2026
Starter
$150/month
- AI Agent and Automation
- Smart Intent AI (1 Menu)
- AI Powered Answers
- Custom Workflows (2)
- Feedback & Survey bots (Standard)
- Issue Automation (Standard)
- Async Messaging
- Live Messaging (Beta)
- Social Messaging (Beta)
- Self Service FAQs (Unlimited)
- FAQ Translation – Language AI
- Announcements
- Branding and Customization
- User Feedback System
- Unified Ticketing Dashboard
- Language AI
- Smart Views
- Quick Replies
- Collaborative Notes
- Live Notifications for Agents
- Roles
- Intent Classification – Smart Intent
- Queue and Queue Management
- Mobile
- PC
- Console
Growth
Custom Request Pricing
- AI Agent and Automation
- Smart Intent AI (2 Menus)
- AI Powered Answers
- Custom Workflows (Unlimited)
- Feedback & Survey bots (Standard)
- Issue Automation (Standard)
- Async Messaging
- Live Messaging (Beta)
- Social Messaging (Beta)
- Self Service FAQs (Unlimited)
- FAQ Translation – Language AI
- Announcements
- Branding and Customization
- User Feedback System
- Unified Ticketing Dashboard
- Language AI
- AI Sentiment
- AI Agent Copilot ($50 per agent/month)
- AI Summary
- AI Reply
- AI Compose
- Smart Views
- Quick Replies
- Collaborative Notes
- Live Notifications for Agents
- Roles
- Custom Roles
- Intent Classification – Smart Intent
- Queue and Queue Management
- Skill-Based Routing
- Automated Agent Workload Balancing
- SLA Management and Business Hours
- Mobile
- PC
- Console
Enterprise
Custom Request Pricing
- AI Agent and Automation
- Smart Intent AI (2 Menus)
- AI Powered Answers
- Custom Workflows (Unlimited)
- Feedback & Survey bots (Custom)
- Issue Automation (Custom)
- Async Messaging
- Live Messaging (Beta)
- Social Messaging (Beta)
- Self Service FAQs (Unlimited)
- FAQ Translation – Language AI
- Smart FAQ Capturing
- Announcements
- Branding and Customization
- User Feedback System
- Unified Ticketing Dashboard
- Language AI
- AI Sentiment
- AI Agent Copilot ($50 per agent/month)
- AI Summary
- AI Reply
- AI Compose
- Smart Views
- Quick Replies
- Collaborative Notes
- Live Notifications for Agents
- Roles
- Custom Roles
- Intent Classification – Smart Intent
- Queue and Queue Management
- Skill-Based Routing
- Automated Agent Workload Balancing
- SLA Management and Business Hours
- Mobile
- PC
- Console
Reviews
4.2/5
Across 410 verified user reviews on g2, capterra
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Helpshift FAQ
How does Helpshift improve customer satisfaction?
Helpshift improves customer satisfaction by providing instant, personalized support through its AI-first platform. It offers self-service options and conversational support, ensuring customers receive quick and relevant assistance. This approach helps resolve issues efficiently and enhances the overall customer experience.
What kind of user benefits most from Helpshift?
Helpshift is most beneficial for businesses of all sizes, from startups to large enterprises, that experience high volumes of customer inquiries across multiple channels and languages. It is particularly well-suited for mobile-first businesses and those aiming to automate a significant portion of their customer support and empower customers with instant self-service options.
How does Helpshift compare to Chatwoot?
Helpshift is an AI-first customer service platform that combines AI with human specialists for unified self-service, conversational support, and ticketing. It focuses on reducing support costs and improving CSAT through AI-powered features. Chatwoot also offers customer support solutions, but Helpshift emphasizes its AI-first approach and in-app support capabilities for a seamless, personalized support journey.
What are the primary limitations of Helpshift?
A primary limitation of Helpshift is that pricing for Growth and Enterprise plans is not transparent, requiring custom quotes. Additionally, social messaging is currently in Beta for some platforms, and the AI Agent Copilot feature incurs an additional cost.
How is Helpshift priced?
Helpshift is a paid product and does not include a permanently free tier. Pricing for its Growth and Enterprise plans requires custom quotes, indicating a tiered or usage-based pricing structure for larger organizations.
Can Helpshift handle customer inquiries in multiple languages?
Yes, Helpshift offers comprehensive multi-lingual support, making it suitable for global operations. This feature allows businesses to provide consistent and personalized customer service to a diverse international customer base.
How does Helpshift integrate self-service with human assistance?
Helpshift seamlessly integrates self-service options with guided human assistance. This means customers can first attempt to resolve issues through automated self-service, and if further help is needed, they can transition to human agents who are equipped with AI-enhanced tools to handle complex issues more efficiently.
Source: helpshift.com