Helpshift vs Gladly: Which is Better in 2026?
Choosing between Helpshift and Gladly comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Helpshift
AI-first customer service platform combining AI, human specialists, and state-of-the-art technology.
Best for you if:
- • Combines AI and human agents for efficient customer service.
- • Offers comprehensive self-service, conversational support, and ticketing.
Gladly
Customer service platform focused on people
Best for you if:
- • Gladly is a customer service platform built around people, not tickets
- • It provides a single conversation history across all channels with AI assistance
| At a Glance |  Helpshift |  Gladly |
|---|---|---|
Starts at | $150/moStarter | $0.6/moAI Sidekick |
Best For | Customer Support | Customer Support |
Rating | 4.2/5 | 4.7/5 |
Choose Helpshift or Gladly?
Choose Helpshift if
AI-first customer service platform combining AI, human specialists, and state-of-the-art technology.
- Significantly reduces support TCO and ticket volume through automation.
- Improves customer satisfaction (CSAT) with instant, personalized support.
- Enhances agent productivity by automating routine tasks and providing AI tools.
Choose Gladly if
Customer service platform focused on people
- Customer-centric support
- Good for e-commerce
- Omnichannel
| Feature | Helpshift | Gladly |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.2/5 410 reviews | ★4.7/5 1,285 reviews |
| Categories | Customer SupportAI & Automation | Customer SupportHelp Desk |
In-Depth Analysis
Helpshift
AI-first customer service platform combining AI, human specialists, and state-of-the-art technology.
Strengths
- +Significantly reduces support TCO and ticket volume through automation.
- +Improves customer satisfaction (CSAT) with instant, personalized support.
- +Enhances agent productivity by automating routine tasks and providing AI tools.
- +Offers comprehensive multi-lingual support for global operations.
- +Seamlessly integrates self-service with guided human assistance.
Weaknesses
- -Pricing is not transparent for Growth and Enterprise plans, requiring custom quotes.
- -Social messaging is currently in Beta for some platforms.
- -AI Agent Copilot is an additional cost.
Key features
Gladly
Customer service platform focused on people
Strengths
- +Customer-centric support
- +Good for e-commerce
- +Omnichannel
- +Modern interface
- +Good integrations
Weaknesses
- -Expensive
- -Enterprise focus
- -Learning curve
- -Complex setup
- -Per-user pricing
Key features
Pricing: Helpshift vs Gladly
| Plan | Helpshift | Gladly |
|---|---|---|
| Tier 1 | $150 /month Starter | Contact Sales Hero |
| Tier 2 | Custom Request Pricing Growth | Contact Sales Superhero |
| Tier 3 | Custom Request Pricing Enterprise | $0.6 AI Sidekick |
Pricing verified from each vendor's public pricing page. Compare in detail on Helpshift pricing and Gladly pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Gladly
Want the highest-rated option?
Helpshift: 4.2/5 (410 reviews). Gladly: 4.7/5 (1,285 reviews).
Go with: Gladly
Value user reviews?
Helpshift: 410 reviews (4.2/5). Gladly: 1,285 reviews (4.7/5).
Go with: Gladly
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are customer support tools. Compare their specific features to decide.
How important are ratings?
Gladly is rated higher: 4.7/5 vs 4.2/5.
Key Takeaways
Gladly
- Higher user rating: 4.7/5 vs 4.2/5
- Larger review base (1,285 reviews)
- Our pick for this comparison
Helpshift
- Choose if you want aI-first customer service platform combining AI, human specialists, and state-of-the-art technology
The Bottom Line
Gladly is our pick.
Frequently Asked Questions
Is Helpshift or Gladly better?
Gladly is rated in our evaluation. Both are paid.
What are Helpshift and Gladly used for?
Helpshift: AI-first customer service platform combining AI, human specialists, and state-of-the-art technology.. Gladly: Customer service platform focused on people.
What does Helpshift cost vs Gladly?
Helpshift is a paid tool. Gladly is a paid tool. Visit their websites for detailed pricing.