Is Helpshift worth the price?
Helpshift's pricing starts at a reasonable $150/month for their Starter tier, offering a solid foundation of AI and automation features.
However, the lack of transparent pricing for Growth and Enterprise tiers makes it difficult to assess overall value for scaling businesses. It's best for small to medium-sized businesses looking to integrate AI into their customer service without a massive upfront investment, provided the Starter tier meets their needs.
Pricing Plans
Free TrialStarter
$150/month
- AI Agent and Automation
- Smart Intent AI (1 Menu)
- AI Powered Answers
- Custom Workflows (2)
- Feedback & Survey bots (Standard)
- Issue Automation (Standard)
- Async Messaging
- Live Messaging (Beta)
- Social Messaging (Beta)
- Self Service FAQs (Unlimited)
- FAQ Translation – Language AI
- Announcements
- Branding and Customization
- User Feedback System
- Unified Ticketing Dashboard
- Language AI
- Smart Views
- Quick Replies
- Collaborative Notes
- Live Notifications for Agents
- Roles
- Intent Classification – Smart Intent
- Queue and Queue Management
- Mobile
- PC
- Console
Growth
Custom Request Pricing
- AI Agent and Automation
- Smart Intent AI (2 Menus)
- AI Powered Answers
- Custom Workflows (Unlimited)
- Feedback & Survey bots (Standard)
- Issue Automation (Standard)
- Async Messaging
- Live Messaging (Beta)
- Social Messaging (Beta)
- Self Service FAQs (Unlimited)
- FAQ Translation – Language AI
- Announcements
- Branding and Customization
- User Feedback System
- Unified Ticketing Dashboard
- Language AI
- AI Sentiment
- AI Agent Copilot ($50 per agent/month)
- AI Summary
- AI Reply
- AI Compose
- Smart Views
- Quick Replies
- Collaborative Notes
- Live Notifications for Agents
- Roles
- Custom Roles
- Intent Classification – Smart Intent
- Queue and Queue Management
- Skill-Based Routing
- Automated Agent Workload Balancing
- SLA Management and Business Hours
- Mobile
- PC
- Console
Enterprise
Custom Request Pricing
- AI Agent and Automation
- Smart Intent AI (2 Menus)
- AI Powered Answers
- Custom Workflows (Unlimited)
- Feedback & Survey bots (Custom)
- Issue Automation (Custom)
- Async Messaging
- Live Messaging (Beta)
- Social Messaging (Beta)
- Self Service FAQs (Unlimited)
- FAQ Translation – Language AI
- Smart FAQ Capturing
- Announcements
- Branding and Customization
- User Feedback System
- Unified Ticketing Dashboard
- Language AI
- AI Sentiment
- AI Agent Copilot ($50 per agent/month)
- AI Summary
- AI Reply
- AI Compose
- Smart Views
- Quick Replies
- Collaborative Notes
- Live Notifications for Agents
- Roles
- Custom Roles
- Intent Classification – Smart Intent
- Queue and Queue Management
- Skill-Based Routing
- Automated Agent Workload Balancing
- SLA Management and Business Hours
- Mobile
- PC
- Console
Hidden Costs & Gotchas
Custom pricing for Growth/Enterprise tiers
AI Agent Copilot is $50 per agent/month extra
Potential for custom feature costs in higher tiers
Which Plan Do You Need?
SMBs needing AI-powered customer service
Companies prioritizing async and live messaging
Businesses with strong self-service focus
How Helpshift Compares to Competitors
Compared to Zendesk, which starts around $55/agent/month, Helpshift's $150/month Starter tier (without per-agent pricing specified) appears competitive for its feature set. Intercom, another competitor, also offers custom pricing for advanced features, making Helpshift's opaque higher-tier pricing a common industry practice, though less transparent than some entry-level offerings.
Helpshift Pricing FAQ
How much does Helpshift cost?
Helpshift starts at $150/month on the Starter plan.
Does Helpshift have a free plan?
Helpshift does not offer a permanent free plan. However, a free trial is available.
Does Helpshift offer a free trial?
Yes, Helpshift offers a free trial. No credit card is typically required to start the trial, though this may vary.
Is there a cheaper alternative to Helpshift?
Yes. Popular alternatives to Helpshift include Chatwoot, Gladly, Kore.ai. Free alternatives include Chatwoot. Compare them side-by-side on Toolradar.
Cheaper alternatives to Helpshift
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
