How does Kore.ai ensure compliance and security for its AI applications?
Kore.ai incorporates enterprise guardrails, robust access controls (RBAC), versioning, and detailed audit logs to enforce policies, meet regulatory standards, and ensure responsible AI behavior at scale, supporting enterprise security and compliance frameworks.
What kind of data sources can Kore.ai's AI agents connect to?
Kore.ai's AI agents can seamlessly connect to both structured enterprise data from core business applications like Salesforce, SAP, and Epic, and unstructured data from sources such as files, chats, wikis, SharePoint, Slack, Confluence, and Google Drive, utilizing over 100 pre-built search connectors.
How does Kore.ai facilitate the creation and deployment of custom AI agents?
Kore.ai offers an Agent Builder that allows employees to create and deploy agents tailored to their workflows without code. Administrators maintain control over agent creation, deployment, system access, and integrations, ensuring compliance and security.
What is the role of 'Multi-Agent Orchestration' within the Kore.ai platform?
Multi-Agent Orchestration enables AI agents to collaborate, share memory, and handle complex decision-making tasks. This includes features like Supervisor Agents, Agent Memory (long + short term), Agent Tools, Guided Full-Autonomy, Dialog GPT, and Inter Agent Protocols (A2A etc.) to manage sophisticated workflows.
Can Kore.ai's platform be used to resolve IT incidents and manage HR queries?
Yes, Kore.ai offers specific pre-built AI applications for IT and HR. The AI for IT application resolves incidents, reduces ticket volume, and provides 24/7 IT support, while the AI for HR application automates, resolves, and reduces employee queries and manual workload.
What tools are available for AI engineering and optimization on the Kore.ai platform?
The Kore.ai Agent Platform provides AI Engineering Tools such as Model Hub for connecting various AI models, Prompt Studio for optimizing prompts, and Evaluation Studio for real-time performance insights, all designed to speed up development and refine AI applications.