Kommunicate

Kommunicate is an AI-powered customer service automation platform designed to help businesses reduce support load and improve customer experience by seamlessly integrating AI and human agents. It allows teams to train AI chatbots using their website content, help documentation, or FAQs, and then deploy them across various channels like web, WhatsApp, mobile apps, and email. The platform emphasizes a 'control-first' approach to AI, enabling businesses to decide what AI handles, when human agents step in, and ensuring full context is maintained during handoffs. The platform is ideal for support teams looking to automate repetitive queries, scale personalized support, and integrate their support stack with generative AI without lengthy implementations or risking customer experience. It supports major LLMs like OpenAI, Anthropic, and Gemini, and offers a no-code chatbot builder (Kompose) to create AI agents quickly. Kommunicate aims to provide immediate workload reduction, clear visibility into AI behavior, and gradual, controllable automation, leading to faster first responses, lower ticket volumes, and improved CSAT scores.