Open-source conversational AI platform for chatbots
Visit WebsiteReviews onG2Capterra
509 reviews trackedThe Bottom Line
Entry price
Free plan available, paid tiers above
Biggest pro
Open source option
Biggest con
Learning curve
TL;DR - Botpress
- Visual chatbot builder
- Live agent handoff support
- Multiple LLM integrations
Pricing: Free plan available
Best for: Growing teams
4.5/5 across review platforms
What is Botpress?
Botpress is an open-source conversational AI platform for building sophisticated chatbots and AI agents. Its visual studio lets you design conversation flows without coding, while supporting advanced features like live agent handoff, knowledge base integration, and multi-LLM support (GPT-4, Claude, and more). Botpress is used by enterprises for customer support, sales, and internal tools. The platform offers both cloud-hosted and self-hosted options, with AI token costs passed through at cost-no markup. Over 750,000 bots have been built on Botpress.
Available on: Web
Pros & Cons
Pros
- Open source option
- Visual builder
- Good NLU
- Self-hostable
- Modern approach
Cons
- Learning curve
- Cloud expensive
- Documentation gaps
- Complex for simple bots
- Version changes
Ratings Across the Web
4.5(509 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Visual conversation designerLive agent handoffKnowledge base with RAGMulti-LLM supportWhatsApp, Slack, web integrationsConversation analyticsRole-based access controlAlways Alive bot monitoring
Pricing Plans
Pay-as-You-Go
$0
- $5 monthly AI credit
- 500 incoming messages/month
- 1 bot
- 1 collaborator
- Visual builder
- Community support
Plus
$79
- 5,000 messages/month
- 2 bots
- 2 collaborators
- Human handoff
- AI conversation insights
- Watermark removal
- Live chat support
Team
$445
- 50,000 messages/month
- 3 bots
- 3 collaborators
- Role-based access
- Real-time collaboration
- Custom analytics
- Dedicated success manager
Managed
$995
- All Team features
- Custom development services
- Ongoing maintenance
- System integration support
- Monthly strategy calls
- Team training
Enterprise
Custom
- Custom workspace limits
- Whiteglove onboarding
- Dedicated support manager
- Custom AI spend limits
How Botpress's pricing compares
At $79/mo, Botpress is the most premium of its 2 direct competitors.
Entry paid plan, monthly.
Reviews
4.5/5
Across 509 verified user reviews on G2, Capterra
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Botpress FAQ
Is Botpress free?
Botpress offers a free tier with 500 messages per month and 1 bot. The open-source version can be self-hosted for free. Paid plans start at $89/month.
What LLMs does Botpress support?
Botpress supports multiple LLMs including GPT-4, GPT-3.5, Claude, and others. You can use Botpress-managed credits or bring your own API keys.
Can Botpress hand off to human agents?
Yes, live agent handoff is available starting from the Plus plan ($89/month). This allows your chatbot to transfer complex conversations to human support staff.
Source: botpress.com